John Jones GM City Salem

Reason for Visit: Service

I recommend this dealer: No

My Review of John Jones GM City Salem:
Dennis is the Service Manager for John Jones, he is rude, talks down to you and very unprofessional. I purchased my truck at John Jones but I will get it serviced at Gilstrap. At least they know how to treat their customers. Next truck I get will be from there.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of John Jones GM City Salem:
I was treated so well by everyone at John Jones GM City! If you're in the market for a vehicle you should go to John Jones.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of John Jones GM City Salem:
I have never had such a wonderful and pleasent experience buying a car. I went to the dealership on a Friday evening with my wife and even though it was close to closing time the sales person we dealt with took the time to demonstrate all the features on the vehicle and did not make us feel hurried. We did end up leasing a new Cadillac Escalade and would recommend Joel and John Jones GM to anyone. A copy of this letter has been sent to Mr. John Jones.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of John Jones GM City Salem:
I bought a 2003 cavalier NEW from John Jones at their corydon location. It has been a lemon since day one- left me stranded in 5-6 different states and has ruined every vacation i've ever driven on. The recurring problem is an over-heating issue that either they can't recapitulate the problem or they claim to have fixed it but really have not. Within the first year or so, we contacted john jones about the problem. They were incredibly rude, disrespectful, apathetic, and uncoperative to resolve the issue. Dan sillings essentially told us that it was our bad luck and that he'd be happy to trade it in for a new one and give us near to nothing for the trade-in. In addition, I don't spend $23,000 to be talked to in such a condensending tone! GM committeed to resolving the problem but four years later and the car is still 100% unreliable and continues to have the same problem. In addition, the last time it over-heated, we were informed that we did not have the extended warranty that we paid for. After a very intense debate with the garage and with GM and after having to fax the signed contract to them all, they notified us that John Jones sold us a third party warranty... which is usually only sold on used cars. With this warranty, we now have to pay $50 every time we take it in for anything, and with the history of this car, trips to the garage for the same problem that they cannot fix will remain just as frequent but much more costly. John Jones sold us a lemon but are completely unwilling to accept any responsibility. I would not recommend them for anything.. ever. We're currently seeking legal advice.

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