Reason for Visit: Sales
I recommend this dealer: No
My Review of John Kennedy Ford:
Small issues turn into huge problems.
My car came to me with buff-marks all over the hood, roof, and trunk. Being that I picked it up in the dark, I never saw the problems until the next day, and even then I thought it was supposed to look like that, because why would a dealership let go a defective product? It was also my first black car, so I thought it to be normal. It wasn't long before I figured out I was an idiot and it wasn't supposed to be like that.
No one had given my car a visual once over, or worse... they did and didn't care. Either way, after I bought the paint-protection they offered (Hoping it would fix it), they still let the car go as is, with it's "brushed metal" look on the body.
I've complained, and they are now fixing it (after 2 months of arguing), but now the paint protection is pretty useless as I won't be able to have it reapplied until 2 months after the new paint job. This is a daily driver, and I have no way to cover it from birds.
My salesman didn't bother showing me the ins/outs of the mustang that night (or anything really), and made it sound like only chumps need to be shown the inner workings of their new car. He was also very abrasive and pushy.
My spoiler also had various paint bubbles underneath the clear coat. The spoiler was repaired, but in the dumbest way possible. Instead of just replacing it and fixing the old one, they took the entire car for a week, repainted the spoiler, and then gave it back.
The service team always has an excuse why something doesn't work. Anything to get out of doing something. My heater-core is going and it's leaving a film all over my windows. Their response: "This is normal and the way it's supposed to work." Though if you ask ANYONE else, they disagree.
Here's my biggest gripe: Had someone taken 5 seconds too look at my car, they would have seen that the brushed metal "wasn't right." And I could've immediately gotten a different car. NOW, I've spent over $500 and countless hours of aggravation in dealing with these people.
AVOID JOHN KENNEDY FORD IN POTTSTOWN!!!
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