John Roberts BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of John Roberts BMW:
Of all my experiences with BMW dealerships, this was by far the best. I went in for an oil change. The service rep noticed my inspection was out and asked if i wanted my Z3 inspected. I said no because it had already failed an inspection this year because the check engine light was on and there seemed to be some sort of "fuel injection problem." Not five minutes later the mechanic came in and told me that the car would pass inspection; and the reason the check engine light had been on was because the last person to change my oil didn't put the cap back on correctly. And when he brought my car back out, he told me he had fixed my door handle at no charge (it had been malfuctioning--sometimes i would have to open the door from the inside). So not only did my car get an oil change, but it got inspected, it's running better than it has in 9 months since the "fuel injection problem" was corrected, my door gives me no more trouble, and I received a gift bag full of goodies because they felt "I waited too long." I would definitely recommend this dealership to anyone in the DFW area.

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Reason for Visit: Service

I recommend this dealer: No

My Review of John Roberts BMW:
I've purchased parts, tried their service department, and tried to get information from their sales department online. The parts department employees act as if my mere presence is a bother to them. I had some warranty work done ONCE and the car came back with more problems than when I took it in. I tried to get someone from their sales department to contact me about their Mini inventory, and never heard a word from anyone. This must be an awful place to work since every employee I ever had any interaction with had a VERY bad attitude. If you need anything from a BMW dealer in the DFW area, find another one!

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