John Scotti Subaru

Excellent service. Gino was particularly attentive to my needs in this time of pandemic when even a road essay was not allowed. Perfectly satisfied in every respect needs in this time of pandemic when even a road essay was not allowed. Perfectly satisfied in every respect More

Service challenged Do not use these dealership for service. I tried for 4 weeks to get just a change of my summer to winter tires and no one responded to by multiple pho Do not use these dealership for service. I tried for 4 weeks to get just a change of my summer to winter tires and no one responded to by multiple phone calls to the service number. All I ever got was voicemail and I left messages each time and nobody return my calls. I have moved to Montreal from Toronto where Downtown Subaru always answered the service phone number call to schedule a service. I even tried to use my previous emails to the service department and never got any email response from any of the service associates. Try to find another Subaru dealership in the general Montreal region. Richard Simpson More

Arrived for my appointment no one there to receive me I had an appointment for service this morning. I arrived promptly at 7:30am to be greeted by a locked gate. When I inquired, I was told by the employe I had an appointment for service this morning. I arrived promptly at 7:30am to be greeted by a locked gate. When I inquired, I was told by the employee that she forgot to block off the day because they were closed Easter Monday. No phone call to cancel my appointment. When I called to complain, the sales manager was rude and dismissive. The lack of professionalism, and incompetence gets worse every time you deal with these people. Feel bad for the new owners. Springtime is here. It’s past time they do a huge spring cleaning of their employees. Starting with the entire Sales department. More

SUPER DEALERSHIP!! I live in Ottawa and bought a 2015 Outback from Subaru Metropolitain Formally known as John Scotti this week. I found they had the best deal, and cust I live in Ottawa and bought a 2015 Outback from Subaru Metropolitain Formally known as John Scotti this week. I found they had the best deal, and customer service! I worked with their team over the phone, and they were knowable, caring, patient, and understand. I was well informed of all options, the process was transparent and smooth. I had my best friend from MTL go in and test drive, and then I came to MTL the following week to purchase. They were in transition, changing to Subaru Metropolitain, but I did not even notice. The car was ready, detailed inside and out, waxed, all small repairs were complete, and paperwork ready to go. The car was showroom ready, looked like new and was ready to drive back to Ottawa that same night. Special thanks to Adam, Gino, and Renaud who went above and beyond, superb overall experience! The next Subaru I buy will be from Subaru Metropolitain. Thank you! More

They do not care about anything except their bottom dollar. Absolute garbage. I was lied to by a salesman here, told the car was coming with winter tires (4) get them out of the bags, two are dead and not even Absolute garbage. I was lied to by a salesman here, told the car was coming with winter tires (4) get them out of the bags, two are dead and not even usable (previous owner must have driven on 2 flats or something. Called repeatedly to get them replaced, no dice. I went into service dept, and was told to get out. More

Thieve. Nothing elese. I brought a use impreza sport there. First, they were suppose to change the battery and the arm rest before delievery, I had to fight with them to hav I brought a use impreza sport there. First, they were suppose to change the battery and the arm rest before delievery, I had to fight with them to have that done since they didn't do it. +, on mecanical inspection they said the tire need to be changed. They didn't change it as well as we agree. They offer me 400$ for the tires or cheap xxx chineese knock off that didn't even meet the recomendation for the car. But the worst is yet to come. We agree on a 70$/week paiment. At the sing up, the pament was 70/week. But looking at the paper later, i realised that they ad a lower rate thanks to my goog credit score, but insted od passing on the saving to me, they jack up the price of accesories and waranty to keep it at 70$/week and put the extra money in their pocket. After many call and email to the director, no vall back ever. I complain to the protection du consomateur and discover i was not the first. Never again john scotti. More

New Outback 3.6R 2018 1st time buyer with a Subaru. My Sales Rep Cesar Figueroa was First Class. Professional, friendly and gave Very Good advice to a knowledgeable buyer. 1st time buyer with a Subaru. My Sales Rep Cesar Figueroa was First Class. Professional, friendly and gave Very Good advice to a knowledgeable buyer. Very Impressed. Would also like to Thank Gino Azzuolo and Mr. Renaud Guilbeault for there professional work. More

Absolutely the best I can't express how much I appreciate the way I was treated by Sylvain and Stephane. I was a special case yet they treated me with the utmost courte I can't express how much I appreciate the way I was treated by Sylvain and Stephane. I was a special case yet they treated me with the utmost courtesy and respect. They went far beyond what I would expect from any dealer and made sure that all my needs were met and surpassed. If you're ever interested in buying a Subaru, this is the one dealership that will blow your mind with their personal attention to all your needs. I cannot thank them enough. Five stars are not enough. More

You can't trust this dealership Terrible experience. Wasted months of negotiating a purchase price. The dealership reneged on the deal hours before delivery with no satisfactory alte Terrible experience. Wasted months of negotiating a purchase price. The dealership reneged on the deal hours before delivery with no satisfactory alternatives. They actually offered another vehicle for $8,000 more as an alternative! So, don't waste your time with this dealership. They can't be trusted, including the head salesperson who won't give you the time of day unless it is in "his" best interests. Also, they did not return the deposit for over 3 months! I have heard good things about the Subaru dealerships near Decarie and in St. Julie. I'd opt for one of those next time. More

Take you keys get out of our garage I don't hate the car I hate the after sale service! At John Scotti it's the worst. I have a 2014 crosstrek xv and it start rusting. Brought it for ser I don't hate the car I hate the after sale service! At John Scotti it's the worst. I have a 2014 crosstrek xv and it start rusting. Brought it for service had to come 3 times because the job will be done awfully and they create new problems on it. The last two times they bumped my door and stole my antenna. They said they will fix. Come back and thus time all my windows are deeply scratched on the outside most likely after they washed the car. And no one wants to be responsible for it. So if you want new problems with your car bring it to here and you will be served. Oh and not to say the service manager doesn't give a cra* about you and the problems that his people created. More