John and Phil's

Reason for Visit: Service

I recommend this dealer: No

My Review of John and Phil's:
We took our 2005 Subaru Outback to John and Phils in Nov 06 to have the 6-disc CD player fixed under warranty- it was randomly skipping to other tracks and CDs during play. Three months and 7 appointments later and we are still dealing with problems stemming from the original appointment. We have had to deal with everything from scratches on the face plate to re-wiring issues in the climate control to our personal CDs removed (and sent to Subaru) with the CD player (when they told us they were only replacing the face plate). Every time (6 in total!) we got the car back the mechanics had ruined something else. The service people were not much better. Although they tried to remain friendly they placed blame on us ("you didn't leave a CD in the changer so we couldn't replicate the problem") and suggested that we live with the problems on a 2-yr old car! We will never return to John and Phils - it is worth the extra mileage to go to Albany - and we have been telling anyone who listens not to go there as well. The service department is very incompetent and nasty.

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