Finance Department lied to me about how the vehicle would be titled and changes the story two weeks after the deal is done. The car was supposed to be titled in both my and my co-signers name and we get a phone call two weeks later saying that has changed. This is something that should have been done at the time of the deal not two weeks later putting our whole situation into a chatotic situation. When the story changes weeks later that is extremely unprofessional and I will never purchase a vehicle from Jones again nor recommend anyone else purchase a car from Jones.
Jones Junction employs the most knowledgeable, professional, hardest-working, efficient, courteous, and friendly staff to deliver - I believe - the absolute best car-buying experience available anywhere. Highly Recommend!!
"While traveling thru Maryland I received five star treatment"
While I was traveling thru Maryland I was towing a RV when my Dodge Ram truck started having mechanical problems. Keep in mind that I was a hundred miles from my home and the issue in my truck needed to be addressed before I traveled over Two hundred miles or the truck would go into an automatic five miles an hour. I called several Ram dealerships hoping to get my vehicle immediate attention. Because it was Saturday all the dealers couldn't help me until Monday at the earliest. Upon calling Jones Ram Trucks I received a five star treatment even though I didn't buy my truck at the dealership. After speaking to Jordan Boller he assured me that he would get me back travelling by the end of the day and was he right. He had a driver drive to another dealer to pick up the parts needed, saw that I had a shuttle to the mall while the work was being done. Mr. Boller you are a stand up guy and should receive a raise.
From the second we arrived we were treated great. We described the truck we wanted and they had it waiting up front when we arrived. Gave us a great offer on my trade in and gave us an even better offer on the truck we wanted. Thank you to the entire Jones Jeep Team.
Went to jones to purchase my Durango. Wow what a great expierence I worked with my salesman Colin he brought the truck down to me and went over everything on the test drive. Then I was ready to purchase I talked with the managers Gary Hale and George Madore who treated me like family. The deal went so smooth and all addressed my concerns promptly and without hesitation. Then it was time to see the finance dept. I dealt with Ray and again it was so smooth and he went over everything. I can say I'll be buying more vehicles from jones and when my friends and family need vehicles I will make sure jones is their first stop.
Amazing customer service. My sales representative was John Blunt and this was the best customer service I have received not only in my time buying cars, but in general purchases. He was very responsive and willing to get you the best deal. I recommend Jones because of his efforts.