Jones Chrysler Jeep Dodge

Jones Chrysler Jeep Dodge
1510 Bel Air Rd
Bel Air, Maryland 21014

Sales: (410) 879-6400
Service: 18667381187
Parts: 18667358619

Manufacturers: Chrysler, Dodge, Jeep, Service or Auto Body

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Twenty-Four Month Rating: 4.9/5
243 Reviews
Jones Chrysler Jeep Dodge

Overall Score: 5 Star Rating4.9



About Jones Chrysler Jeep Dodge
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Eaglesfan42
3/13/2012 9:00:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Conly DeBord

My Review of Jones Chrysler Jeep Dodge:
I had a great experience buying a new Jeep wrangler on March 10th 2012, I was very pleased with everything,price, interaction with staff and the proffesonalism of the dealership. Conly DeBord was our sales associate and made the whole process very easy and enjoyable,he was very knowledgable about the vehicle and explained everything to me in great detail he made everybody elses job easier. I love my new purchase and would recommend Jones to everybody and ask for Conly DeBord you wont go wrong

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chally2012
3/1/2012 6:09:44 PM

Overall Score: 2 Star Rating   1.7  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: telephone inquiry (Big Mike)

My Review of Jones Chrysler Jeep Dodge:
I was making several inquiries recently on purchasing a new 2012 Dodge Challenger. I had a 2008 Dodge Ram pickup I was wanting to trade towards the new vehicle. So as I was making inquiries and comparisions as to what my trade would be worth I decided I would make an appointment to have them take a look at my vehicle. Well, the person I spoke with on the phone His name was Mike (said his friends called him Big Mike), made an appointment to visit his facility on a Friday at 3pm before christmas This was a Monday. Got off the phone looking forward to some more comparision shopping on what my trade is worth. Tuesday comes, I get a phone call from dealership (800 number) left message inquiring about my experience with them. What experience??? They called me no less than 10 times in the next 3 days. Talk about high pressure sales.... In the meantime I made a purchase as I got a incredible offer on my trade from another dealership who was within 10 miles of my residence while Jones was 30 miles away and the dealership I dealt with called me 1 time in 3 days compared to the several annoying calls and hang ups from Jones. So Friday comes along and I debated whether to cancel my afternoon appointment since I was driving my new car. I decided I would contact the salesman (Big Mike) and told him sorry I need to cancel my appointment with him. He immediately asked when I would want to reschedule.... I said about a year or so as I was not inclined to inform him I purchased something already. He immediately gave me attitude and I came out and said sorry, I got a deal I could not refuse.... and his comment was thanks for nuthin and hung up on me. Way to go ace!!! extreme professionalism from these people.

Fast forward 5 more days to Christmas Eve... got 3 phone calls and one said do you want to take a survey.... LMAO I informed them I would like for them to immediately stop calling me as I have never set foot in their facility and they really do not want me to give a review.... so I get on the phone with the manager and tell him to stop calling... he says they are just doing thier job and following up on things... I was none to kind at this time as getting harrassing calls 3-5 times a day on my cell phone was not imo professional and following up on things and that they need to immediately stop calling me immediately or I will report them for harrasment as I had records of the calls... Well, something must have clicked as the calls stopped that day.

So buyer beware and if you want high pressure sales tactics and Harassing phone calls be careful what numbers you give to them. Due to these tactics I do not think I shall endeavor to do business with them in the future.

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kimdilegge
2/10/2012 7:07:19 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Conly DeBord, Jr

My Review of Jones Chrysler Jeep Dodge:
We had been searching for a used vehicle for my 16 year old son (first car) for a few months. I was pretty surprised that not one dealer that visited followed-up with us (visited about 7-8 dealerships). That is, until we met Conly. He was very helpful in searching his used car inventory, even brought out a vehicle that he thought my son might like. He then followed-up with us by letter and phone calls. As I continued to search online for a vehicle, I found one that was a possibility at Jones the following week. I called Conly since he was so responsive, and he had the car ready for us to look at - a car which we purchased. The only negative feedback would be that even though we were paying cash for the car, we had to wait hours to see the finance man. I would highly recommend Conly to my family/friends and would purchase a car from him again, or when I am ready to trade in my Toyota Solara.

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rkbujinkan
11/7/2011 3:03:42 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Conly DeBord

My Review of Jones Chrysler Jeep Dodge:
Very pleased with the over-all experience throughout the whole process. Everyone at the dealership was great to deal with. Would definetly recommend. 2012 Rubicon.

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ctlocke
10/29/2011 7:58:08 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Conly, Iva, Jenna

My Review of Jones Chrysler Jeep Dodge:
This was my first experience buying from a dealer, so I was a little skeptical coming in. Conly was very helpful and straightforward with me, which made the buying process less painful than I had expected. The only complaint I have is the amount of time I spent waiting around waiting to talk to the necessary people after agreeing to buy. I was at the dealership for a little over 5 hours, and I don't think it should have taken that long. Overall though my experience was a good one and I am satisfied with my purchase so far.

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jeisenhour
10/27/2011 1:36:28 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Shrader, Erwin Scofield, Iva Singh

My Review of Jones Chrysler Jeep Dodge:
The overall friendliness and customer service is as good as I have ever had at any dealership. Also, I found them to be very willing to work with me on price and I feel I got a very good price. They met every promise the gave me and the overall experience was excellent. I highly recommend them.

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lockhaven
9/26/2011 5:36:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Conly DeBord, Diane Freyman and others

My Review of Jones Chrysler Jeep Dodge:
I researched a 2012 Jeep wrangler on the internet and was contacted by Diane. we set up an appointment and then I met Conly. From the start Conly was right on helping me. Asking what my needs were and suggesting a Wrangler Sport. I had some preconceived ideas of what I wanted that would not have suited my needs, this is my first jeep. Conly explained the options and what they were for, changing my ideas for the better. At first I did not like the color of the Jeep he brought out but after a few days driving and looking at it I now love it. Diane's internet pricing is fantastic even tho the sales manager was not happy with the deal it went through. Jones Junction is a huge dealership but the people there will treat you like old friends. I keep a vehicle for a long time my last truck was 15 years but rest assured when I need my next one I will look up Conly and Diane. I am apologetic to the other members of the team that I do not remember their names. Thank you all even the unhappy sales manager.

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tester_family
9/7/2011 8:56:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Conly

My Review of Jones Chrysler Jeep Dodge:
We are tough customers. We are always trying to get the best deal. We worked with Conly. He was VERY patient with us and never made us feel rushed. He helped us find the right jeep at the price we we aiming for. We are truly enjoying our new jeep.

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norb8456
8/25/2011 5:41:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Tulley

My Review of Jones Chrysler Jeep Dodge:
Buying a new car from Jones Chrysler, Dodge, and Jeep was an awesome experience! Once approacching the car lot I was not immediately surrounded by carsales men,which was very nice! This gave me a few minutes to look around before asking any questions. A few short minutes after approaching the lot and having time to look around a youg salesman (ON HIS VERY FIRST DAY) named Shawn Tulley approached me and instantly began being a HUGE help with finding exactly the right car for me! He was VERY polite and informative and any question that he was not 100% sure of the answer he made sure to ask somebody with more experience. Shawn was there if I had any questions threw the whole car buying process and was extremely helpful! Once I found out that this would be his very first car sales I was very impressed with his knowledge and helpfulness with buying which was my first new car! At the end of the day I bought a brand new 2011 Jeep Compass and I could not be happier! Everyone at Jones is extremely friendly and helpful! My only complaint on the new car is that it eats a lot more gas then my old honda civic :) which I guess thats to be expected! I would highly recommend Jones Junction to friends and family!!! Thank you to everyone at Jones Junction for making my first car buy experiance a VERYY VERRYY pleasant one!! And a special thanks to Shawn Tulley for ALL of your help!!!

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delynnharris@verizon.net
8/3/2011 10:04:08 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Conly Debord

My Review of Jones Chrysler Jeep Dodge:
I really liked the warrenties available with the van. The staff was friendly and helpful. My only comment is the whole process took too long - we were there almost 4 hours. (We came in knowing exactly which van we wanted to look at)

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