Jones Honda

The sales dept was decent, the service dept is a joke, purchased a $40k Odyssey with miss matched tires, vehicle had 14k miles, Joe the service manager believes tires wear out in 14k miles, also had to br purchased a $40k Odyssey with miss matched tires, vehicle had 14k miles, Joe the service manager believes tires wear out in 14k miles, also had to bring vehicle back 2 times to fix a seat, even second time they handed us the car back and work was not done, I asked Joe the service manager how this happened, his response was, I don’t know, definitely wouldn’t take my car here, or buy another one from Jones Honda More

I would highly recommend you go else where when looking to buy a car. I am a young veteran who is disabled and lives on limited income. I trusted Jason Ness and Kyle Jones to steer me in the right directio to buy a car. I am a young veteran who is disabled and lives on limited income. I trusted Jason Ness and Kyle Jones to steer me in the right direction since It was my first time buying a car completely on my own. However after the fact, I have realized they both deceived me and left out critical information which has resulted in me paying additional money. During the signing process for the car, Kyle was having me quickly sign paperwork without fully detailing what each page contained. Kyle also used high pressure sales technique in order to convince me that I needed to buy the Vehicle Service Contract for $2600 that day or else I wouldn’t be able to get such protection in the future. A few days later, I realized that Kyle had snuck in an additional $1500 in optional add ones despite never asking me if I wanted such add ons. The add on’s were never mentioned on the flyer attached to the car, nor was it ever mentioned by Jason during my work with him. Apparently this business likes to use the opt out model than the opt in model of business when it homes to hidden charges. In total, Jones dealership added an additional 4K to the list price for unnecessary items. When I came in asking for the items to be refunded or to return the car. Brayan, the sales manager was hostile and rude to me after I mentioned being a veteran. I was told there was nothing the business could do and that they are unwilling to refund me cost of the add on’s or take the car back. More

Extremely pleased with the overall service we received from Mr. Tom Myers. His approach with us was always professional and personable without any type of pressure. His knowledge of the car we ended up bu from Mr. Tom Myers. His approach with us was always professional and personable without any type of pressure. His knowledge of the car we ended up buying was extensive answering any/all questions we had. I am confident that anyone looking for a Honda will have the similar experience my wife and I had when considering a car at Jones dealership. More

Extremely poor customer service in the finance department. I have leased a vehicle from Jones Honda and my end-of-lease date was coming up. I have received an email from the sales person to make a department. I have leased a vehicle from Jones Honda and my end-of-lease date was coming up. I have received an email from the sales person to make an appointment to discuss the options. My end-of-lease date was 6/30/2023. I made an appointment on March 27th to discuss the options and was told that I have until the end of June to make the decision. On June 17th I make an appointment to notify of my decision to keep the vehicle and finance it. I was told someone should contact me the following week. I finally receive a call on 6/21/2023 from Kyle Jones who gives me some quotes to finance the vehichle through the dealership. The Interest rates I was give were outrageous, considering my credit score is exceptional. So I told Kyle that I will go to my bank and get a quote...The interest rate I was given by my bank was much less, so I notified Kyle on 6/22/2023 that would be financing through my bank and I needed certain paperwork from the delership to send to my bank to finish the processing of the paperwork. I have never received the necessary paperwork. I finally email Kyle Jones on 6/26/2023 again requesting the paperwork for the bank, never received a reply. On 6/27/2023 John Fellenbaum emailed me sending the paperwork. Bank processed and released the check on 7/3/2023. I have emailed John that the bank has sent the check. I have not received any replies back. On 7/23/2023 I received a letter from Honda financial that my account was in default. I called them and was told that my account was overdue as they have never received my end-of-lease decision from the dealership. I emailed John stating that I have received this letter from Honda financial and that they should have received the check from the back and if there was anything else that needed to be done? He emailed me back stating that there is paperwork need to be completed and that I should come to the dealership as soon as possible. So they have received the check from my bank in the beginning of July and never contacted me to come to the dealership to finish paperwok until I contacted them regarding the letter I received from the Honda Financial. I come to the dealership and get told that my total lease-buy-out has increased by $274 because the lease has been extended automatically since the paperwork for buy-out wasn't completed by the maturity date, 6/30/2023! And $274 is the fee for extending the lease. None of those people (Kyle Jones or John Fellenbaum) had communicated to me that it was very important to get this paperwok processed prior to my end-of-lease date which was 6/30/2023. I also had been emailing Kyle Jones since 6/22/2023 to supply the necessary paperwork to me to send to my bank....which I have not recieved until 6/27/2023 from John Fellenbaum. So they dragged this process to squeeze some additional money! More

Great place to buy a car. We felt very safe and comfortable here. Everyone here was very welcoming the second we walked in the door. We came in with a car in mind but it had j We felt very safe and comfortable here. Everyone here was very welcoming the second we walked in the door. We came in with a car in mind but it had just sold. They quickly were able to show us something similar, but it just wasn't the right fit for us. We had Paul as our salesman- he was our guy!! Cannot recommend him enough. He was extremely knowledgeable, personable, and had our best interests at heart. Once the one car wasn't the right fit for us, Paul wasn't pushy at all and didn't want us to buy something that wasn't perfect for us. We left that night without a car, but Paul knew what we were looking for and kept an eye out for us which was a very big help. We came back around a week later to test drive another car. We ended up buying this one- Paul was extremely helpful throughout the entire process. He was helpful in answering all of our questions, showing us how to get all the features of the car set up, and helping us figure out our finances for the car. Overall, you want to buy a car here because it's a great company and you want Paul as your salesman because he's a great guy!! More

I came to jones for repairs because a couple of my dash lights came on over a week end So.. I did not have an appointment. They took me right in and worked on figuring out what the problems was and getting lights came on over a week end So.. I did not have an appointment. They took me right in and worked on figuring out what the problems was and getting it fixed. They are the BEST!!! I don’t know if any other dealership that would do that. They keep you informed of what’s going on and how much it will cost plus the look at the car as a whole to see what will need to be done to keep the car running good! I would recommend them to everyone.. More

I've had two bad experiences with Jones Honda servicing. First time was just terrible communication as to if they could finish it by the weekend so I could get my car back. Second was just today. Called to First time was just terrible communication as to if they could finish it by the weekend so I could get my car back. Second was just today. Called to confirm my appointment that has been booked for over a week and no employee can find any record of it. I got the confirmation email from them and everything. Neither of the two scheduling employees I spoke to seem to be able to comprehend anything beyond what their screen is telling them. Never heard an apology or an attempt to rectify their error. Definitely will not be coming back. More

I was a first-time car buyer, and was expecting to be eaten alive by car salespeople. I was dismayed to find the opposite was true, any place I walked into, the sales folks barely seemed to give me the t eaten alive by car salespeople. I was dismayed to find the opposite was true, any place I walked into, the sales folks barely seemed to give me the time of day. Half didn't introduce themselves. As someone who has worked in hospitality for years, it troubled me. FINALLY when I went to Jones Honda, it felt like the real deal. I had contacted them the day before, and Duane (who I wish I could give 10 stars to instead of 5) followed up immediately, without being overbearing. I changed around my schedule, and he texted me throughout the day if I had questions. When I showed up, he had the car I was looking at ready to go and clean as a whistle. He offered something to drink while he got the paperwork, and joined me on my test drive. He knew I was in a hurry and looking with very specific parameters, and didn't even both trying to upsell me with newer models. Unfortunately, much as I loved Duane and the car, I found two others in colors I wanted with less mileage on Car Gurus closely. When I told Duane I was looking at them, he looked up the Carfax for me, advised me against the one, and said the other checked out, and to let him know if I needed any other help. He and the dealer also offered money off the original asking price. He was amazing, professional, and friendly without being pushy. The only bad part about getting the great car I ended up with at another dealer was that Duane didn't receive the commission for it. Great folks and great spot. More

I've had wonderful service from the Jones Honda Service department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement properly (the car was delivered leaking fuel, with the fuel gauge non-functional and tire pressure problems), but when I returned to have them fix the issue, they (a) damaged my front wheel and (b) ended up needing to keep my car from Friday morning until the following Monday morning to fix all of my issues. Their Service Director, Joe K. refused to take responsibility for the wheel damage even though the service manager for my car said that they would split the cost of repair. I tried to communicate to both President of Operations Don S. and General Manager Kris J. on several occasions to work out a fair solution, but received no response or even an acknowledgement. I am now forced to file a civil complaint to recover the cost of the wheel damage. If you bring your auto in for service, I highly recommend taking a timestamped video walk around of your car before turning your keys over to the service rep and again when you pick up your auto after service. I feel bad giving this poor of a rating because the Service Manager who typically handles my car (Luis) is fantastic (a big reason why we just purchased a 2020 Civic Sport from this dealer), but I am extremely disappointed with the Jones Honda service management's total lack of responsiveness, their inability to take responsibility for my car while it was under their care, and the general disregard for the customer that was displayed throughout this experience. For this I give them a well-deserved zero stars (although I need to choose 1 to post). Update: I took the car in for an estimate for repair of the wheel (different service vendor), and the tech there found that Jones Service department actually damaged three of my four wheels in the exact same fashion (varying degrees of severity). I returned to speak with Joe Keener about it and he still would not accept responsibility for the damage. I will be forced to file a civil suit to reclaim repair costs for three wheels. More