The dealership was good. I wish I could say great, but that is not the case.
My wife and I regularly took our cars here for service and would occasionally look over the floor models. We were always approached, but never harassed, and asked if we needed assistance. Everyone was very friendly. And we had help finding out that the color I wanted was no longer made. This almost cost the sale and made me go elsewhere, but that was a Ford manufacturing problem, not the dealer. When I finally was interested in one in another color, we ran across Joe.
He was fun, friendly and knowledgeable. He stayed late many times with us, doing paperwork, explaining things or showing us the car. Joe helped us get a Fusion ordered & built to order. 6-10 weeks turned out to be 9 weeks.
While waiting for it to come in, they were kind enough to let me test drive one with my father who only visits every 5 years and happened to be in town.
The main reason the dealership is only getting a 3 instead of a 5, is because of my trade-in. I felt that I was screwed on it. I was only offered $900 for my trade-in under the guise that they would have to auction it and that was all they could give me. The trade in was a very unique car. They can get 200 each for the rims alone. The engine only has 85,000 miles and was a 2002. Alpine stereo and more. Admittedly, it did need some repairs, but they could have gone a little higher so I didn't feel truly insulted.
But other than that, they did a great job as a whole. And Joe was top of the line. He was consistently going above & beyond, and it was noticed & appreciated. Considering their staff is salary, not commissioned, that makes going those extra miles he went mean even more.
I Recommend This Dealer:
Did you find this review helpful?