This is the 1st negative review I've ever written & my experience was SO awful!! I purchased my 2013 Nissan in 10/2014. I paid for their extended coverage plan. I specifically asked, no matter what - any issues I have - will be covered. I was told yes. 100%, no questions asked. I had an electrical problem, & made an appt to get my car in. I stated I would need to bring my car in prior to work, & needed shuttled around 8am. They stated that wasn't a problem. I get there, & was told well we don't have you down until 11:30, eventually got the shuttle for me, but I was made 15 min late to work. I took my car in nearly a week ago. Jordan advised they couldn't correct the problem, didn't know what to do with it, so I was advised to pick my car up, and take it to a Nissan dealer. I had to take my warranty back them as they did not even have all of the info from my purchasw entered correctly in their system. I again, specifically asked about the warranty, if they needed to refer me to a dealer, etc. & was told that my warranty would transfer and be accepted, any Nissan dealer would be fine. I confirmed the paperwork I brought into them regarding my warranty was all I would need to give to Nissan, and they said yes. I do this, again dealing with shuttles to and from work. Nissan calls and advises that was in fact not my correct warranty paperwork. I call Jordan, am transferred left and right between the ford side and their services center, and the Toyota side, and their service center - one person on the Toyota side telling me he "couldn't help me and just picked up the phone call he was transferred"!!!!! After NUMEROUS calls back and fourth, I am told I was misinformed, and should NOT have taken my car to Nissan. Jordan should have kept my car and outsourced this repair themselves so they would then file the claim for my warranty. At this point, no one knows how to proceed, the head of service at Toyota, Patty, was NEVER available for myself or the employees I spoke with, & she needed to be contacted to determine how to proceed. I was told she may have had some personal things with herself or her mother, & had appointments to go to. Of course, I have sympathy for a possible hardship, however, I as the paying customer should not be affected by her personal life. A woman in pre-owned named Kara was another contact I was given to call. She did get me a loaner vehical as they were not going to have an answer on what to do that day either. Communication was HORRIBLE - Kara advised she had to get with Patty, & that they had missed each other due to Patty's unavailability & when she came to Kara - she was busy with her customers all AM and also had some appraisals. Again, NOT my problem as the customer. If she was too busy, another associate or manager should have been made aware of my now 4 business day problem. My voicemails were not returned, & I was spoken to in a rude & unfriendly manner by multiple employees while being sent on a wild goose chase for help. In the mean time, Gurley Leep Nissan was consistently calling me to follow up and ensure I was being taken car of!! Jordan finally works out their problems, approved the work to be done PER THE ESTIMATE Gurley Leep sent over, and then, states they are only paying a portion of the invoice, leaving me with an almost $300 balance!!! Gurley Leep was not okay with this, as they were approved to proceed with the estimate provided, and did not feel after I was already told I was covered, that I would now have a somewhat large balance. After their service manager spoke to Jordan's, they got no where but also spoken to rudely and were advised I would have to pay. They felt this whole fiasco was handled so poorly, they waived their labor fees for the work they did, so I didn't have the unexpected balance. Kara on the final day, was VERY rude and snobby, and did not even apologize for my inconvenience. I WILL NEVER DO BUISNESS WITH THIS DEALER AGAIN! BEWARE!!
I Recommend This Dealer:
Kara, Patty, Terri, several miscellaneous service employees, Mike
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