I don't even know where to begin! I am not one to complain or write bad review, but my experience needs to be told to hopefully inform others and keep them from making the same mistake we did by purchasing a car from Jordan Auto Group!! My wife and I purchased a 2005 Dodge Grand Caravan from the Jordan Budget lot. We came at 4:30 on a Fri, I understand that is close to closing time, but we were rushed through everything and everyone was annoyed we were there keeping them late. I understand not working on commission, but at least when companies work on commission they are pleasant and eager to help(even if it's late)!! We had to come back Sat to pick up the car, when we came to get it, there were a few noises that we wanted to have checked out. We were assured it would be looked at later in the week and fixed. The more we drove it that week, the more things started to go wrong. We called our sales guy(kyle) and he made us an appointment for Fri at 4:30. We thought that was oddly late, but brought it in anyway. We got there and were given attitude about it being so late in the day.They looked at our van, but refused to fix anything. There were three main things we wanted addressed, one of which was a sound with a pulley. They looked at it on Fri and said it needed fixed, and ordered a part, They scheduled us a new appt for the following Tues to have it fixed and the other issues also. My wife brought it in Tues morning at 10:20(the appointment was at 10:30), we were not on the schedule for service that day.They did agree to look at it, and took her back to her fathers house who lives nearby and was told it shouldn't take more than an hour or two. They never called back. She called several times trying to get to get an idea of how much longer it would take and no one would call her back. 5 HOURS LATER!!!!!! someone finally called her back. They had adjusted the brakes so that the ticking noise would stop, however they informed her that the pulley as just fine and didn't need changed. When she told them about coming in on Fri and a part being ordered, they had no clue what she was talking about. No one had any record of us being there or a part being ordered. I had to come pick up the car, because of how long it took my wife could no longer get there, so I drove all the way from Goshen. I came and picked up the car and drove it off the lot and wouldn't you know the brakes were NOT fixed!! They were still ticking and now they have started grinding. I drove it back to tell them, and I was told to take it home anyway and maybe they could see me another day. THIS IS RIDICULOUS!!!!! I live almost an HOUR away, not 5 minutes!! We cannot keep coming over because people are too lazy or don't know how to fix it!! My wife cannot take our children over to have it fixed when it is going to take 5 HOURS!! At this point I would rather take the piece of junk van to a scrap yard and just get rid of it and go to a car lot where sales people and services techs will be honest and we wont be lied to, where we can get a quality vehicle and not one that continues to break with each passing mile, a lot where we will be treated with respect and if things are said to be fixed--THEY WILL BE, the FIRST time! I am beyond outraged!! I have now taken the car to my mechanic who found 4 things wrong with it. I've called Jordan twice and no one will speak to me! No one deserves to be lied to and treated like this! Frustrating does not scratch the surface! In the future, please make sure you are selling quality vehicles, please don't make your customers wait for over 5 hours for something that should take 1, please keep better records of what customers came in and parts ordered and appointments, and please FIX something when you say you are going to! I am so far beyond disappointed in my service, staff and vehicle-I wish there was a negative on the rating scale above, but even that might be to high at this point!
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