My Review Of Karz Plus:
VERY UNHAPPY WITH THIS PLACE!
I purchased a car from the Escondido branch less than a month ago. The night I drove it off the lot, my boyfriend and I went to get gas and noticed the front right tire was low. It also stalled almost every time I would try and start it. My boyfriend put air in the tire and had me call the following day to schedule a time to fix the low idling (the cause of the stalling). During the drive home, the car sounded funny; I could feel every little bump in the road; the drive wasn't smooth at all, but didn't know why. That weekend they fixed the idling and I haven't had a problem since. That weekend, my boyfriend found someone's Social Security Card in the cassette deck and someone's Visa debit card in the passenger door. The following day we went to Pep Boys to get the car serviced, and the mechanic said there was no oil and all four tires were bad; two of them were so bad that they were splitting in the middle and he said I shouldn't have been driving on those tires. Five days after that, my front brakes start to grind a little, then two days after that, the e-brake popped out of place...THREE TIMES!! I made another appointment at the dealership to have the GPS removed and was going to address these issues when I got there, but the guy didn't show up. I drove all the way from Lakeside!! I called him a couple days later and asked him why he wasn't there; family emergency, he said. I told him of my issues and told him the car should have been thoroughly inspected because I just had a baby, and that he shouldn't have put me in an unsafe vehicle. I also told him his concern should have been more on safety and less on commission. He told me a mechanic did inspect the car, and I told him that he needs to get a new mechanic because had my car been properly and thoroughly inspected, I wouldn't be having these issues. I made an appointment for today to have my car serviced, and he offered to put me in a loaner car. I'm nervous because what if the loaner car is unsafe too? I don't want to pay for any immediate repairs on a car I'll only have for a few days. I really hope they redeem themselves by making these repairs, or they will be hearing from me again. Will keep you posted!
P.S. I asked on three different occasions for them to show me the Carfax...they have not
UPDATE - I went to the dealership last night, and again, the guy was not there. I was pissed! The manager, Ryan, decided he wanted to get something to eat instead of help and upset customer, and when he returned, he made it sound like it was my problem that I have the issues I do, and as far as the grinding brakes, he said I was speculating. Everyone knows what bad brakes sound like.I am currently in a loaner car with a sticker on the windshield that reads "Smog Check OK," yet the check engine light is on. The glove box doesn't close, and the fuse box is uncovered. This car is for sale on their lot "As Is, No Warranty." The guy who didn't show up called be about 20 minutes ago. I told him he owed me an apology, and that I was really disappointed. He replied "For what?" Are you serious??? I told him this was his second no-show and he should have either called to reschedule or have someone else take care of me in his absence. I'm supposed to get my car back this afternoon....I really hope the repairs are made because if they're not, I will be back!
Was this review helpful to you?
Yes | No