Kay Jennings Springfield Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Kay Jennings Springfield Toyota:
I bought TWO cars in one visit, go figure. They did not have the capability to verify the pay-off on my trade-in, then billed me for $412 1 week afterwards--having never notified me I'd be liable for any small difference. After another visit, I was assured I wouldn't have to pay. Days later, Mike Nguyen called me with much venom, insisting their promise did NOT stand and I needed to pay. So after charging me near-sticker for TWO cars, giving me $2000 UNDER the KBB fair condition value for my trade-in (even with my 120% guarantee coupon), charging me $412 on top of it all.....they NEVER paid off my trade-in!! As of today, my trade-in is 2 months payments overdue and the account is still not cleared. And I have to make two payments on two Toyotas I wish I'd never bought. Please do NOT visit Springfield Toyota. They'll VERY happily take your money with a smile, but if there's any issue with the transaction they will take MORE money, hold your account and your credit hostage, and will NOT be smiling when they do so. Just one victim's experience. I pray yours isn't as bad.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kay Jennings Springfield Toyota:
I had a wonderful experience with this dealership, which I chose at random based on its dealerrater ratings. I live out of state and dealt with the dealership entirely by phone and email until I arrived to pick up the car. The price quoted by Shane Hamilton by email was lower than anyone else's price. They were very proactive in working with me and ensuring that things went smoothly. Ultimately, there were difficulties working with my state's insurance and registration regulations that created a lot of extra work for the dealer, but they handled it and got everything done in time. Both Shane Hamilton and Mike Nguyen, sales manager, were exceptional in their customer service, and went above and beyond what any other dealer I know has done. Given the set-up of my location, I would not have been able to accomplish this purchase without all their hard work. I left there feeling like I'd made new friends, which is not typically what I anticipate from a car dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kay Jennings Springfield Toyota:
I bought a RAV4 from this dealership. I dealt with Ted, who is a great salesperson to deal with. The whole experience was really simple and comfortable. They also present competitive prices, I would reccomend them for a purchase.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kay Jennings Springfield Toyota:
I bought a RAV4 from this dealership. I dealt with Ted, who is a great salesperson to deal with. The whole experience was really simple and comfortable. They also present competitive prices, I would reccomend them for a purchase.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Kay Jennings Springfield Toyota:
We have used the dealership over the last 15 years. They have consistenly failed to diagnose problems (once we got $ back from Toyota factory because of large misdiagnosis). They do not want to do warranty work and have tried on 3 different occasions to make us pay for work that should be covered under warranty ( ie, antenna that broke at the base, and a cup holder that wouldn't close properly). Back in 1992 they even caused damage to the body of my car, and didn't tell me. Subsequently they did get the body work done. Today we had a tech that didn't know the difference between a state Safety Inspection and Emissions inspection, and started to preform the wrong test. Each time we go back we want to kick ourselves, because we thought that a couple years might have corrected the on going issues. But trust us, the honesty and level of service there is horrible. It is worth the drive to go to Lustine Toyota in Woodbridge where they DO care about their customers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Kay Jennings Springfield Toyota:
Took my '98 Toyota Camry in for service at 60K. Told them that I had recently changed oil and rotated tires and they were not to perform these services. They performed the services and charged me for them even though the invoice stated that these would not be performed. Then they still wanted to charge more than $150 for "60K maintainence" even though they could not explain what service was being performed. They offered to give me a discount on my next service. I wanted them to credit my credit card which they don't seem to know how to do. I would not recommend them unless you have money to throw away.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kay Jennings Springfield Toyota:
I got an email quote from Mike Nguyen at Kay Jennings Springfield Toyota in the DC area which was what I wanted to pay. I called Mike and asked a few questions and decided to buy the car on the phone then and there. He attempted to log the sale but it had just been sold by the salesman next to him. He said he would check distribution and look for the exact model/color I required. He called me back 10 minutes later on his cell phone and told me he had located the car at a dealership in Maryland and was on his way to pick it up. I agreed to meet him the next day (Saturday) with the check for the car. When I showed up early, Mike immediately gave me his full attention. He took care of the documentation/walkaround very efficiently. Processing, from my walking in the door, taking care of paperwork, and drive away took less than an hour. Everyone there was just great. No pressure and genuinely friendly. I think that with this car I am a lifetime customer of Toyota and Kay Jennings Toyota.<br>Thank you mike.

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