Kearny Mesa Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Kearny Mesa Toyota:
I brought my 2007 FJ in for service on 3 occasions. All 3 times I had issues. 2 of the 3 times they did not fix the problems or did not have even the most basic parts in stock. (Wiper blades as an example). Each visit I had to pay for a rental car as well. Another exapmle was I asked for a tire rotation and balance. They never did a road test and the tires were shaking 3x worse after the service. I had a detail and the swirl marks and reside on the car are still evident. I highly reccomend against this dealer for service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Kearny Mesa Toyota:
I tried to buy an 07 Prius from Kearny Mesa Toyota (KMT). My sales guy was great, but when we went to "look at the numbers", the management ruined everything. Matt ran my credit (Honda gave me a monthly payment quote based on the fact that I'm a home owner and car owner, etc. KMT won't do any numbers until they run the credit), then went to his manager to see what they could do. Bear in mind I bought a new 02 Tacoma from KMT, and have been getting it serviced here for 5 years (service is great, sales aren't). Maybe being a returning customer might be a benefit? Wrong. I am merely a slimeball grovelling at the feet of the manager hoping that he will hear my pleas. Matt came back with a piece of paper that had FULL msrp, lowjack, warranty, etc. Plus another slap in the face for the trade in value of my car. The manager said if he worked with me on the price, then he expected me to sign right then and there. I left. The next morning, the Memorial Day sales started and two other dealers had Prius for $3k off msrp (about $500 over invoice). I almost went to the other dealer, but I was so soured on the KMT experience that I went to my second choice, the civic hybrid. Pacific Honda flat out told me they'ld give me the car for 500 over invoice, they gave my trade in a value $2k over KMT, and even convinced me to lease the car for $215x36 months. No pressure, no intimidation, no BS. KMT can be that way because the Prius is a hot mover, but I contacted two other dealers via the internet and they were much more flexible in terms.
No more servicing my truck at KMT, my office mate is about to buy a Toyota SUV and I'll send her to MosseyToyota. KMT is too arrogant.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Kearny Mesa Toyota:
Excellent service! Friendly and speedy! We had our 97 corolla oil changed there. They checked the car each time and let us know the condition. Once I went there for battery. They provided me a great price and nice service. Today I went there to get my free oil change after 3 times of oil change purchas. I told Ron we were worried about the break pad. He told me that they will do the free safety car checkups for me, and he will let me know if replacement needed. After an hour, I was called to cashier and paid nothing. I still worried about the break pad, and Ron showed me the figures of the check result. No need to be replaced! They are so honest and friendly! It soothed my worries! Thank you, Ron and Kerny Mesa Toyota!!

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