Keenan Honda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Keenan Honda:
I have brought my Accord in for service on three separate occasions. The personnel are invariably courteous and helpful. When a mistake was made (I was inadvertantly charged for a service that is covered under warranty), the problem was immediately corrected and an apology was offered. It is nice to see that a dealership takes pride in its customer service and takes responsibility for errors!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Keenan Honda:
Keenan Honda damaged oil filter while replacing transmission on 2000 Honda Accord EX. The damaged oil filter ended up letting almost all of the oil leak out. The engine overheated, damaging the head gasket. Head gasket let coolant leak from coolant system to combustion chamber. Ended up with warped head, blown head gasket, fouled oil sensor and other components. Keenan Honda maintenance and general manager do not want to claim ANY responsibility!!! ARGHHHH!!!!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Keenan Honda:
Very positive experience. Dealer beat the best price I got elsewhere without an issue. I wanted a Civic Hybrid, which was in high demand, so knew a wait was inevitable, but the dealer provided the car in the month it was promised. The dealer answered all the questions I had and promptly responded to my requests. My only regret is the dealer still feels the need to use gimmicks to make it appear they are providing you extra services / products / benefits, not available at other dealers. The fact is there are so many restrictions, that the benefit is really not a benefit.

Was this review helpful to you? Yes | No