Reason for Visit: Service
I recommend this dealer: Yes
My Review of Keene Chrysler Inc:
I've been to this dealer twice for routine service on my Sebring GTC (purchased elsewhere). One of the reasons I selected them is because it is only two blocks from my work and I can drop it off early.
Both my experiences have been mostly positive... their service writer is very friendly and seems competent. The only "negative" is that when I went in for an oil change and tire rotation, I mentioned hearing an annoying noise coming from front left part of the car. When I picked it up (they called me and had the work finished by noon - that's a good thing!), I asked about the charge of $56 on the itemized bill. I was told that repesented the labor involved in fixing the noise - turned out to be a loose clip on one of the brake pads - no parts involved.
What gripe me is they felt they HAD to charge for this... even though they had the wheels off already. To me, it would have been a good opportunity to make me feel great about the experience. Just do it for free... didn't cost them anything!
I suppose I'll continue to take it there until something gets screwed up and they'll deny any responsibility... from my experience - a foregone conclusion.
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