My Review Of Keith Hawthorne Ford of Charlotte:
I called to see if a vehicle was on the lot @ 6p. I set up to go test drive the vehicle the next afternoon. The morning of (approx 2 hrs before) I received 2 phone calls to confirm that I was coming to test drive the vehicle. I work 10 minutes from the dealership. When I arrived at the dealership, I was greeted by David who wanted to sit down & talk about what I was looking for. I had already indicated I was there to look at a specific vehicle. After a conversation, he went & got the vehicle that I was there to test drive. He pulled the vehicle up (after having been at the dealership for over 30 minutes) & told me to get in. He went over to the sales tower & came out to tell me that I could not take the VEHICLE THAT I WAS THERE TO DRIVE on the road because it had been sold. He told me I could still drive it around the lot to see if I liked it though. So, I drove it around the lot. I thanked him for his time. He followed up w/ a phone call to tell me they traded for another vehicle (not anywhere close to the vehicle I was interested) & I told him I wasn't interested. I told him that I had found another vehicle (the one I wanted) that I would be purchasing. He was very forceful asking if it had a warranty,etc & assumed I had found it in NC when I hadn't. He followed up w/in the following days under the premise that I had emailed him (which I hadn't) to give me the quotes. I advised I had not emailed him & had not contacted him & that he must have me confused w/ someone else. It then must have "occured" to him that he had, in fact, gotten my information switched....& he tried to SALE ME A VEHICLE after I had already told him that I had purchased one from my friend. I will have to say that he did call me back to apologize for the confusion b/c he had switched the information & guess what...STILL TRIED TO SALE ME A VEHICLE! After wasting my lunch hour to look at THE VEHICLE I WANTED to learn it was sold(a phone call to let me know the vehicle had sold would have been welcomed,customer service friendly, thoughtful, & appropriate & all of the "confusions" as well as trying to sale me a vehicle after telling him I had purchased one from my friend. I can't blame a salesman for wanting a sale, but don't you think he should have thought about that before he wasted an hour of my time. Just checked their website & guess what...the vehicle that I went there to test drive is still listed under their preowned inventory, but he has yet to mention that to me. He did mention that he could get me a brand new one though.....
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