I went in today (1-9-17) for service on my 2007 Camry. I got & oil change, pcv valve & vehicle check.
I was in at 10 AM & left at 1 PM. It appeared that my vehicle was finished in about 1 hour. Vehicle sat idle each time in looked in the service bay. Finally I went back to the service writer & asked what was going on. He had my paperwork & said they had found some additional items that needed service and wanted to ask me about doing them. I discussed these items with him and declined the additional work. From this point it took me over & hour to get my bill & have my vehicle brought around. After leaving I noticed my low tire pressure light was on & I called my service writer back to ask how to reset it. The call was made to him at 1:15 PM & I was told he was away from his desk but would be given my name & number to call back shortly. It is now 4:30 PM & I am still waiting on his call. My name is James Brewer.
"Service to New Purchase...Loving my New Truck"
I loved working with Tyler Faulkner, he was very down to earth, up front, and made the car buying experience fun. I felt he went above and beyond, even overheard my son asking for a chocolate milk and when we returned from the RR, surprise, Tyler had a milk waiting for him.
To work the numbers and make the deal….Karen Van Horn was fabulous! She really listened to want I wanted and what I was willing to pay. She too I felt went above and beyond to make things happen.
And to the man who will seal the deal, Bob Martin, who was very patient and actually explained things before asking you to sign
"Absolutely Awful Service"
- jared victory
I took my 2015 Sienna into Keith Pierson on 2 different occasion to try and get the USB port fixed because it is not recognizing USB devices and isn't charging phones correctly. After an entire day they failed to correct anything, picked me up an hour later then they I asked them to, so I was late for some afternoon meetings, and treated me with disrespect. I spent most of the day just trying to get a hold of someone there so I could find out the status of my van. I will never take any vehicle of mine back to this dealership for service and I will never purchase another vehicle from them. They will always find a way to get out of doing their job, even when the vehicle is under warranty.