"Belated Thank You"
I initially was working with Toya then was directed to Doc. I also had the privilege of working with Terry in Finance. And they all worked together to make the deal. I am sorry that I have taken this long to say Thank You. Keep up the good work and the other customers will be nothing short of satisfied! Looking forward to seeing you again on my 3 month service visit. Thanks Again!, Robert Burton
"Extremely long wait times "
Service takes so long. I make an appointment every time and I am still stuck at the dealership for two hours or more. It is absolutely ridiculous.
"NEW RAV4 HYBRID BUYERS"
My wife and I weren’t looking to replace our 2013 Avalon Hybrid with something that would allowed better forward and peripheral visibility for a shorter driver. After several weeks of researching various vehicles, makes, consumer reports and various user friendly options, we decided that possibly the RAV4 would best fit our collective requirements. Daniel Brower first contacted us after we inquired what we could expect for trade-in on our 2013 Avalon Hybrid with very-low mileage. Daniel was very informative and knowledgeable and answered several of our more immediate questions. Since we had bought vehicles previously from Keith Pierson Toyota’s dealership, he said when we came in, he would ensure to have our previous sales representative, Toya Jones, sit and cover any and all other questions to address our concerns or personal requirements. Toya was great to work with, very patient, helpful, knowledgeable on the various Toyota vehicle categories and related options available. Once we decided on the RAV4 as the vehicle of choice, Toya brought around a model that met our primary requirements and took us on a test drive. It was obvious that my wife could sit high enough to see over the dash and hood while having unobstructed peripheral vision while sit being seated safely and comfortably. Once we decided on the model RAV4 Hybrid which fit nicely with all that we asked for, Toya took us back to see the Chris Jordan in finance to complete the final aspects of buying the RAV4. Another very knowledgeable and helpful member of the Keith Pierson family. Chris provided additional assistance that greatly simplified and further streamlined various nuances we would have to experience with Florida State Division of Motor Vehicles (FL DMV). By completing several forms that we would have had to visit FL DMV to obtain and file. Very worthwhile services, all completed by Keith Pierson Toyota. The bottom-line is that when we arrived in Jacksonville/Orange Park during a permanent move from the Bay Area California with two Toyota’s household goods in tow in 2010. We found Keith Pierson Toyota to care for all our servicing needs and have since bought two new vehicles. The personnel in sales, service, and finance are all wonderful to work with, always helpful addressing any concerns or questions on all our vehicles; they do take that extra mile as advertised.