Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Donald Wyche
My Review of Keith Pierson Toyota:
In the past I have purchased previous vehicles from Keith Pierson, however, the service I received on this visit was by far the best.
The purpose of my visit was merely to get an oil change before leaving to visit my son in North Carolina. While my vehicle was being serviced, I decided to visit the floor room on that date. At first, none of the sales people ever noticed me walking around and looking at the vehicles; there were many men standing around simply talking. I had actually gone in two of the vehicles on the floor, open the cars, open the trunks of each vehicle, merely being observed by the other salesmen for a period of about 10 mins.
My salesmen, Donald Wyche, while finishing up with another customer, 1) Walked over an introduced himself, (2) Asked if I would be interested in purchasing a vehicle; and (3) explained that he would be finished shortly with the customer, and would be happy to assist me. If it was not for his professionalism on this date, I had already decided never to purchase another vehicle because of being ignored, and, anticipated writing Mr. Pierson but the treatment of his staff, and tell all my business associates and friends as well.
Instead, Donald patiently explained the features of each vehicle inside the showroom that I was looking at, and later walked me outside where I made the unexpected, unintended decision to purchase my new vehicle. Much gratitude and thanks to Donald for his professionalism and if I decide to purchase a vehicle in the future, Donald Wyche would be the only person I would consider and recommend to others.
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