Nissans are not bad cars, in fact we just got another one, after getting rid of the junk we purchased from Kelly a year and a half ago. I cannot recount the number of problems we have had with the company, service, and the car we purchased itself. Fortunately for Nissan we didn't blame the brand, but we definitely blame the dealership.

The problems began right after we purchased our car. We bought a "certified" used car that was leased with low miles. Supposedly the car was checked over thoroughly before we could pick it up and take it home. Ok, fine. But then, please explain how we were left stranded in the middle of nowhere in the middle of winter because they failed to notice the TPS was causing a leak in the tire? We even had to pay out of pocket to have it fixed where we were. I was livid and spoke to the main "Kelly" office after (by this point we also failed to receive touch-up paint we had been promised, and the car was vibrating horribly when being driven, and had been given a hard time trying to get one of the three free oil changes we were promised when we bought the car. And the girl at the desk was plenty rude about it as well, asking who our sales rep was because they needed to figure out why he would say that, because its not something they offer. Perhaps the service department and sales should try talking once in a while. Sales had gone fine, I think the salesperson we had was a decent guy, though he still owes us some paint.

Also, after having another problem "fixed" our window somehow lost the ability to be "automatic". At this point we took it to another dealer to fix it. At the other dealer we were told there was a problem with the shocks, that needed to be replaced. At this point we had it with our "certified" used car, and it is now out of our hands. When we got another Nissan from another dealership we were astounded by how thorough they were. Our salesperson went over the car bit by bit, and was really confused why we hadn't gotten the same treatment at Kelly, since apparently this is a requirement of Nissan itself. I have so many more things I could write about but I won't waste your time. The bottom line is: this place is awful. I hope Fritz takes his sales skills somewhere else. Everyone else should stay at Kelly, at least then I know they are concentrated at one awful location.

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We purchased a used 08 Altima from this dealership and had nothing but issues from the start. Fritz was an okay sales person, and the only complaint I really have against him was that he promised to order us some touch up paint to fix a few minor scratches on the car and never did it. Now onto the problems with this dealership/service department:

There seems to be a complete lack of communication between sales and service here. We were told by Fritz when we purchased that our first two oil changes were on the house. Upon showing up for the first service appointment, the receptionist in service had no idea what we were talking about and we had to haggle to get the oil change for free.

When we purchased the car, the tire pressure senor indicator was on, and Fritz indicated that one or some of the tire pressure senors needed to be replaced. This was supposedly done before we picked up the car, however on our first long distance trip (about 3 hours from home) one of the tire pressure senors gave out, leaving us stranded in the middle of January weather. The dealership claimed ignorance about this issue and we had to get someone from Nissan customer service involved to get them to help us.

We also had transmission issues with the car so much so that driving the car between 25-40 MPH made the entire car vibrate and shake. Finally after repeated visits to service complaining about this problem, they agreed to replace it under warranty. However, when I arrived to drop the car off to have it serviced, they didn't have a loaner car waiting for me to take even though I had confirmed I would need a loaner when the appointment was setup. The service manager actually said something to the effect of "I can't just give you a loaner if it's not in the system, because then my next customer won't have one to take." It's not my problem or fault that your service people didn't put me down for a loaner.

After these experiences with the service department here, I stopped giving them my business. I have already traded in the 08 Altima I purchased here for a 2013 Maxima from a much better Nissan dealership. I would never recommend Kelly Nissan to anyone, in fact I have told at least a dozen people to steer clear of the place. Awful experience.

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My experience with Fritz from beginning to end was extremely great. As soon as I entered the lot, I feel like that Fritz was already there waiting for me. Fritz was able to answer every single questions and is very well versed in the subject matter. I had to call him the following day for a refresher course. Fritz is the kind of guy every dealer should have.

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From the moment I walked into the dealership, I felt as if I was the only person there to buy a car! Everyone was fantastic! This is my third car that has been purchased at this particular dealership and I will come back again! Thanks for a wonderful and stressless experience.

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I will only deal with these select people when buying a car. They know what I want and get it all done right for me!

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Felt right at home & comfortable even though buying a car can be a stressful event. Adriano was knowledgable & direct when answering any questions we had. We were treated almost like family at Kelly Nissan. When doing the financing, Carl was really right to the point and no pressure was put on us to buy extras we didn't need. It was our 3rd new car from Kellys and I'm sure we will be back again.

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Adriano made this a wonderful experience. The car I leased is only the second car I've leased and the first I've done alone, without the opinions or support from my family. It is an intimidating purchase but Adriano was able to alleviate and fears and hesitation I had with him knowledge and friendly demeanor. Leasing this car was a thoroughly enjoyable experience and Adriano is 100% the only person I ever want to deal with when leasing with Kelly Nissan, I would even gollow him to another dealership if he were to leave Kelly. He is the only oerdon I want yo lease from.

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I worked with my salesman, Bill Sullivan, who was very helpful, professional and really knows the product well. I was considering several options, but finally decided on the Nissan Altima. I am enjoying my car. I also worked with Carl Tagliamonte. He as well was helpful and professional.

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Both employees were straight with me. Told me the facts. Helped me find what was in the best of my interest. Very personable and found the best price in my situation

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I already knew I wanted a Nissan Xterra, it's the perfect SUV for me. Abe was great to work with, very friendly. I'm very busy at this time of year and I was never kept waiting from sale to delivery. I needed to move some money around for my payment but Carl handled the details with no problem. In my business we stress being professional AND having respect for for our customers, I found both with Abe and Carl. Thanks!

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