Ken Garff Honda Downtown

Ken Garff Honda Downtown
900 S State
Salt Lake City, Utah 84111
(801) 526-1700

Manufacturer: Honda

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Twenty-Four Month Rating: 4.5/5
36 Reviews
Ken Garff Honda Downtown

Overall Score: 4.5 Star Rating4.5



About Ken Garff Honda Downtown
Certified: Ken Garff Honda Downtown
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ken Garff Honda Downtown has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



dangel
1/2/2012 2:55:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lucy Monson and Ernie

My Review of Ken Garff Honda Downtown:
The customer service was excellent. I feel they gave me the best price and service I could have received. Lucy and Ernie were just not trying to sell a car, but to help me find what was best for me. This is the best dealership in town.

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Stephen Nagin
12/15/2011 7:29:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jared Royce

My Review of Ken Garff Honda Downtown:
I had taken the 2002 Honda Odyssey to an independent auto repair facility to have snow tires put on the vehicle. They noticed a leak from the front right strut and also recommended changing the timing belt/water pump/seals given the age of the low mileage vehicle, as well as changing spark plugs and a fuel system flush. To verify their analysis and determine whether their pricing was competitive I took the vehicle to Ken Garff Downtown Honda where Service Advisor Jared Royce (who I did not previously know) advised that the fuel system flush was unnecessary, new spark plugs were not needed, and that the independent repair shop had failed to include a "tensioner" (a critical component) with their estimate for replacing the timing belt. He also recommended four-wheel alignment would be advisable after replacing the struts [even though, in his opinion, only one strut really required immediate replacement]. He made it clear that the Honda dealer wanted the business and would adjust its price to be competitive. Given the vehicle age and lack of recent service, he recommended draining and filling the transmission, flushing and replacing the brake fluid, flushing and replacing the engine coolant, and flushing and replacing the power steering fluid. During the work the mechanic observed that the main seal on the oil pan was leaking from the rear (normally an $800 job to replace given the location and work involved). They also discovered a broken rear motor mount, and observed that the stabilizer sway bar end links were loose and needed replacement. Because so much work was being performed on the vehicle, the additional work to replace the rear motor mount and sway bar end links was performed at no charge. Additionally, the dealership has a 15% discount for work performed on Wednesdays. All-in-all, with the 15% discount I saved over $450, as well as had various work done at no charge except for the cost of parts (probably valued at another 5% discount). Additionally, this Honda dealer performed a deluxe wash and mini-detail for free! The car, mechanically, is like new. I would recommend this dealer to anyone. They were honest in their assessments, did not take advantage of my inferior bargaining position given the circumstances (which some other dealer or repair shop might have done), and with their discounts not only came closer to the independent garage's pricing for the originally needed repairs, but discovered important items really in need of repair, which the independent garage missed. I especially would recommend Jared Royce both for his excellent knowledge about Honda vehicles as well as his willingness to discount the work to be competitive as well as to completely discount some additional work because the vehicle already was in a state of disassembly such that additional work could be performed at no cost to me except for parts.

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hello81
11/21/2011 10:20:08 PM

Overall Score: 3 Star Rating   3.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: dont remember

My Review of Ken Garff Honda Downtown:
We discussed the price over the phone and dealer manager agreed to a price. Customer service was fine. I would say that price agreed was a good one.
After price was agreed, lot of additional fee was added (when I was about to sign). Person who was finishing the deal said the extra fees are mandatory. I went back to internet sales person again saying I would not buy. After few minutes, they agreed to the negotiated price. After signing the papers, he just turned to his monitor without saying anything.
he was very unfriendly.

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Response from: Ken Garff Honda Downtown
Added: 11/22/2011 11:48:53 AM
Thankyou for your feedback on your experience with us. We appreciate you taking the time to review our Dealership. We will use it to refine our processes to make the purchasing experience more transparent and customer friendly. Thankyou for choosing Ken Garff Honda Downtown.

inspiration3@msn.com
9/8/2011 5:57:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Al Kramer and Garth Allred

My Review of Ken Garff Honda Downtown:
I felt that both gentlemen listened to my needs, gave no pressure, gave me information which assisted me in making an informed choice. I love the car and will and have) recommended others to ask for these folks because I was dealt with on such a professional level.

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cesmith@xmission.com
9/6/2011 11:23:10 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lucy Monson and Eddie Jeppson

My Review of Ken Garff Honda Downtown:
Lucy and Eddie were so great to work with! They were really low pressure and listened to my needs. I really appreciated how nice and helpful and professional both of them were. Eddie was also very fair with me on my trade-in. I wanted more, of course, but I felt like with the trade-in and the fair price on the used CRV, I left there not feeling like I had to give up my house to afford the "new" car. Thank you! I wish you had a women sales person, even though Eddie was really nice!

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jrbath
8/7/2011 8:44:26 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lucy Monson, Eddie Jeppson

My Review of Ken Garff Honda Downtown:
Both Eddie Jeppson and Lucy Monson were great to work with, we purchased a 2008 Honda Pilot in June and I felt like I was treated with honesty and integrity. The process went smoothly. I would reccomend either Eddie Jeppson or Lucy Monson, they were wonderful.

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kd7bep
8/1/2011 12:49:34 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie Jeppson

My Review of Ken Garff Honda Downtown:
Eddie was a very helpful salesman. He was courteous and friendly. He made us feel welcome. He went the extra mile to find a car for us. We started loooking at one car which we rejected because of it's history. Eddie then search for and founnd another car which fit out needs.

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Utahcrv
7/17/2011 12:22:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kris

My Review of Ken Garff Honda Downtown:
Very professional as well as friendly staff. Purchased a used CRV and am very happy with it so far. This is my second Honda purchased from Ken Garff. I returned due to the good sales experience the first time back in mid-90s. Thanks again!

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sensenr
7/9/2011 1:21:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Taylor, Cris, Jake

My Review of Ken Garff Honda Downtown:
This was probably the best crew of sales and service people I have ever dealt with. Very relaxed atmoshere with helpful upfront people, and were generous on my trade in.
Thanks Gents!
Rick

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CHRISTIEB801
7/7/2011 3:32:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jayson Frampton

My Review of Ken Garff Honda Downtown:
We came to look at a used Honda Odyssey. We originally looked at a 2005, but we werent exactly happy with hit. Jayson tried all that he could to make us a happy with the van, however it just didnt work out. He was nice enough to show us a 2006 that was a little out of our price range, but was much nicer and more of what we were looking for. He was awesome to work with, and he worked us out a deal that we could afford. We ended up buying the 2006 Odyssey, the nicer of the two and we left extremely happy. We highly recommend for others to work with Jayson because he really seems like he cares. He did all he could in his power to have us leave happy, and he succeeded. He is awesome!! Also, the cleanliness of the facility was wonderful. They even had a large glass enclosed area for kids to play, which I give two thumbs up to.

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