Ken Garff Jaguar

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ken Garff Jaguar:
My father owns a 1994 Jaguar which had to be shipped to Jaguar (Ken Garff) in Salt Lake City from our home in Wyoming because it had a transmission failure light and was not to be driven. After 'supposedly' working on the Jaguar for 2 months, my father drove down to pick it up because it had been 'repaired'. When he arrived it was completely dirty (mud was caked everywhere, the headlamps, the grill, the sides; I kid you not) and parked on the other side of the street away from the dealership. My father was livid and rightfully so; they washed the car but not without incident. When my father drove the car off the lot it had all the same problem lights come on again (transmission failure light, headlamp failure, etc). Furious, my father did not take the car back to Ken Garff Jaguar and instead took it to someone who knew how to fix one (Stevinson Jaguar in Littleton, Colorado). If you have an older Jaguar, do not take it to Ken Garff, because they do not know how to fix it. Instead take it to another dealership where they will actually show you respect from the customer service desk and treat you like the Jaguar enthusiast that you are.

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