Ken Garff Nissan Salt Lake

Ken Garff Nissan Salt Lake
777 Southwest Temple
Salt Lake City, Utah 84101

Sales: (801) 512-0653
Service: (888) 419-9478

Manufacturer: Nissan

Most Reviewed Employees
Sam Martindale Sam Martindale
Certified Sales Associate
Rob Krebs Rob Krebs
Certified Sales Associate
Jack Hart Jack Hart
Certified Sales Associate
Carson Kraatz Carson Kraatz
Finance Manager
Levi Wert Levi Wert
Certified Sales Associate
Jason Stoelks Jason Stoelks
Certified Sales Associate
Rob Beveridge Rob Beveridge
Certified Sales Associate
Rhett Prows Rhett Prows
Executive Manager
Phil Green Phil Green
Sales Manager
Greta O'Brien Greta O'Brien
Certified Sales Associate
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.5/5
67 Reviews
Ken Garff Nissan Salt Lake

Overall Score: 4.5 Star Rating4.5



About Ken Garff Nissan Salt Lake
Certified: Ken Garff Nissan Salt Lake
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ken Garff Nissan Salt Lake has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



UtahTitan
11/29/2011 9:02:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rhett Prows and Tyson Bengtzen

My Review of Ken Garff Nissan Salt Lake:
I recently spoke with Rhett Prows at Ken Garff Nissan of downtown Salt Lake City about marketing opportunities and mentioned that I needed to get my truck serviced when I went in to talk to him. Rhett completely took care of scheduling and following up on my service appointment without me having to lift a finger, which was very impressive for a GM to handle such a small task.

When I went into Ken Garff Nissan last week for my first oil change on my new Nissan Titan (also purchased from Ken Garff Nissan) and to meet with Rhett about website related opportunities, I was amazed at their professionalism. Tyson in service was extremely kind and helpful in assisting me from the time I pulled up, until the moment I departed. I received a free oil change for being a Ken Garff customer and also asked them to inspect all of my aftermarket accessories that I had installed at the time of purchase and was not charged a dime for that either.

I have nothing but great things to say about Ken Garff Nissan of Salt Lake City and will refer all of my friends and associates to their dealership because of their outstanding and professional service.

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revellie
10/24/2011 2:52:31 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: JACK HART

My Review of Ken Garff Nissan Salt Lake:
The process started off smoothly but went downhill fast. I have never had a car buying experience last 5 hours. Then to top it off, the check engine light came on the next day because they left the gas cap off when they put gas in it. However, when I called about it I found that they had also lost the gas cap and had to order one in, leaving me to have gas evaporate for 4 additional days. I feel beat up and bruised.

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tvega33
10/23/2011 1:35:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Rabanne

My Review of Ken Garff Nissan Salt Lake:
The high quality of professionalism displayed by Michael was exceptional. He was truthful and extremely helpful. He laid out exactly what was included in my purchase, even how much the dealership paid for it. He talked to me about additional insurances that was available to me, as well as giving me a print out of the CARFAX on the vehicle, which was reassuring of the quality of the vehicle. He examined the vehicle with me and any concerns or minor problems that I saw with the car he assured me they could and would be fixed at the dealership, i.e. a loose backlight. Any questions that I had he answered. If he wasn't sure or didn't know, he got the answer for me. That shows me he cares about his clients and is an honest salesperson. He made my experience the best i've had at any dealership here in town as well as out-of-state. It was a smooth sale and I had ease of mind knowing that i was truly taken care of by Michael. I would definitely recommend this dealership and will definitely return for my future needs. Thanks for a wonderful experience!

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Cherylann Campbell
9/4/2011 6:53:35 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Glen Clark

My Review of Ken Garff Nissan Salt Lake:
The sales men were very helpfull and kind, we had a great experience there. I would defiantly return for more business, they did everything they could to get us in a new car.

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pinkgirl89
5/15/2011 11:35:09 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh

My Review of Ken Garff Nissan Salt Lake:
Very very happy with Josh. WOW... I would honestly go back! It all started when I was looking for a used car 2010 Altima, and he was very helpful found out my budget, and so we were looking at so many when he glanced at a Sentra SR, sporty is what I like. It was the same price for a new Sentra 0 Miles than a used Altima for 30,000 miles so I thought to myself why not get a new car!!! Well we negotiated price we were both happy as where we wanted to be and made a deal right then! I honestly worked with someone that wasnt pushy like my before experience of the day! Love it and I would recomend to anyone else that is out there looking for a car.

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bloodytooth
5/4/2011 2:44:26 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lamar and Sean

My Review of Ken Garff Nissan Salt Lake:
I started shopping for a used truck and went to a local dealer and had a terrible experience. The reason was they offered me a terrible price for my trade in and then told me that I needed to stick with the used lot that the new vehicles were out of my price range. Devistated with that news, I was going give up on purchasing a vehicle altogher. That very night I found an ad online for Ken Garff Nissan in Salt Lake City and submitted my information. Within MINUTES I recieved a phone call from Sean. He told me that I would get top dollar for my trade in and possibley more and that I should come down and see them. Earlier the next day Sean called again asking some more questions about what I was looking for and that everything would be set up when I got there. Sure enough at 10:30am (scheduled appointment time) he was introducing me to a senior salesman, Lamar. Right away he was confirming what Sean and I had talked about and was offering us drinks and to walk around the Nissan Frontiers to see one that we liked. The first one he took us to was one of his top of the line trucks and asks us if we want to test drive it.

As we test drove it he was explaining all the features of the truck, safety information, mpg, etc... showing us that he not only sales the vehicles but he knows what they do. While I'm driving he is entertaining my 3 1/2 month son so we can enjoy the test drive and pay attention to the way the truck handles and feels. After I finish driving, he then asks my wife if she would like to and she does and we both fall in love with it. We not only feel in love with the truck but the whole experience we were having while shopping for a vehicle. After deciding the truck I wanted and the color, we began to get down to business. Right away Lamar is offering a far price he is showing us not only the monthly price but the APR and the total price. He was not hiding anything. He was very forward about wanting us to feel right about this.

After finishing price dealing we felt like we had done good and proceeded to financing, where the process was short and sweet. (Hard to believe when your spending money) Afterwards, Lamar took us to our new vehicle and asked us how he did.He wanted to know was there anything that we thought he could improve on as a salesman? We told him that not only did we buy the truck of our dreams that up until that very day we thought it would only be a dream but we had a great experience and met some amazing people. Lamar also called the next day to check up and to ask how we were enjoying our new Fronteir.

I proudly recommend KEN GARFF NISSAN SALT LAKE. The environment is great, the people are friendly, and there are deals to be made! It is worth the drive to see them!

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garykelson
4/26/2011 1:20:23 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: manager

My Review of Ken Garff Nissan Salt Lake:
This dealership was very rude. They told us we could not get what we wanted because our car was only worth the lowest kelly blue book value, however their vehicle was worth the highest kelly blue book value. They took their time getting us the price for the trade in value and we never could come to an agreement. I feel they didn't even try to come to an agreement. If they didn't get it exactly their way, then they didn't want the business.

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burrita
3/26/2011 12:42:01 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Levi Wert

My Review of Ken Garff Nissan Salt Lake:
I am an out-of-state buyer looking for a specific pre-owned Nissan vehicle. They had one listed on their website that appeared to fit the bill-low miles, pristine condition, fair price. I called to ask specifics on this vehicle and it turned out to have a run-flat tire system that I did not want. When I told them I would have to keep looking, Levi offered to personally go out to the vehicle and get the numbers off the tires while on the phone with me. He took the information over to the service and then the parts department to make absolutely sure he was giving me the correct information. He then offered to investigate options to switch out the rims and tires to something that would meet my needs. He was true to his word and called back shortly with options and prices. If there was anything he could do, he offered to help. He also offered to look into vehicle shipping options with reputable companies, since I am a 4 day drive away. Ultimately, it didn't make sense for me to purchase this vehicle due to the cost of obtaining it, and cost of modifying the tire system. However, I would not hesitate to highly recommend this dealership (and Levi in particular) to anyone in the SLC area looking for a Nissan. Outstanding service rarely found at a car dealership.

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thebossone
2/23/2011 12:05:40 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jack Hart,Carson Kraatz,Rhett Prows

My Review of Ken Garff Nissan Salt Lake:
I wish I were able to rate the interaction with my salesman, Jack Hart, separately from the rest of my experience. Jack did a great job. Also, Rhett Prows, the General Manager, was very helpful.

But my experience with finance manager Carson Kraatz was incredibly disappointing. I will certainly never do business with him again. While he denies it, he told me bold-faced lies. If you are going to buy a car at any dealership, know that you will probably have to fight to have the window etching and extended warranty charges removed from the sales contract. If you're going to work with Carson Kraatz, you should know that he is a SNAKE! Buyer beware. This guy is incredible.

Here are two great little maneuvers he pulled on me. I hope that this will help someone.

I negotiated $200 off the price of the car to have dents pulled. He threw $180 right back on the "Accessories and Options" line of the contract and insisted that it was for licensing fees for which there was not a proper line on the contract. Don't fall for this. The State and an expert I consulted with confirmed that the charges appeared to be "for nothing." Carson ignored several emails and voicemails I left for him as I tried to resolve our "misunderstanding." Only when I finally tracked down the General Manager's phone number did Carson respond. He cut a check to me for the $180 "tax and license" fee, and on the memo line he wrote something like "Refund for window and door moldings." Yes, those window and door moldings we never discussed. SNAKE.

Carson also told me that the bank would not finance a car like the one I was purchasing if I did not purchase a $750 gap insurance policy on it. This is also a lie. In fact, it is illegal to tell somebody this. Carson tells me that I "misunderstood what [he] said." I heard exactly what he said. There's more to this story that I won't share here. Carson was cautiously crafty in the way he sold me this baloney. Carson told me half-truths and ultimately sold me a $750 third-party gap insurance policy that I did not want. Surely he would receive a fat commission on such an outrageously-priced gap policy (most gap policies cost around $300).

The gap policy was refundable, but Carson made it difficult to cancel it and get my money back. It took two months and multiple calls and emails. And while maybe it was true that 'whoops, we cut the check a month ago and it fell into a drawer and didn't find it until now,' I'm having some trust issues with the dealership. I think they're warranted.

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notsatisfied2011
1/20/2011 9:38:52 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Carson, Sam

My Review of Ken Garff Nissan Salt Lake:
Beware when leasing a vehicle from this dealership. They don't "back you up" as promised. Today is the third day (the last day) since I leased a 2010 Altima and they refuse to take the vehicle back. Why? Because the loan has since funded. The reason why I want to return the vehicle? Because after being literally rushed through the signing, I went back and looked through the numbers and they were not the numbers that we agreed upon from the beginning. I was not given the full amount for my trade in as agreed, and when I pointed that out to Carson he said "well thats the number that was on there"- making me feel as though I was stuck. This was at 10pm at night and no one else was there besides Sam and Carson. I should have just got up and walked out and trusted my gut feeling. Also, the price of the vehicle when you are leasing DOES matter, no matter what Sam or any of the other salesmen say. I know this because John at the Ken Garff Nissan in Riverdale told us that today. We were repeatedly assured that the price doesn't matter since we're "renting" it.

So, my option is to trade in a 3 day old car, and suck up the 10K LOSS (31k was the "price" of the car- I was told the car was going to be 27K)- and the car's trade in value is less than 21k. Were they nice? Sure!! But nice doesn't mean that they are HONEST!!!!

3 years, 2 months and 27 days left of driving a car that was leased to us shady.

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