Read Reviews Ken Garff West Valley Dodge Chrysler Jeep RAM

Ken Garff West Valley Dodge Chrysler Jeep RAM

Ken Garff West Valley Dodge Chrysler Jeep RAM

4175 W 3500 S
West Valley, Utah 84020


(800) 720-6816

Ken Garff West Valley Dodge Chrysler Jeep RAM
Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.4
  • Quality of Work:

    4.4
  • Friendliness:

    4.6
  • Overall Experience:

    4.4
  • Pricing:

    4.3

24-Month Rating

based on 75 reviews

4.4

4.4 out of 5

218 lifetime reviews

Ken Garff West Valley Dodge Chrysler Jeep RAM

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Certified: Ken Garff West Valley Dodge Chrysler Jeep RAM

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Ken Garff West Valley Dodge Chrysler Jeep RAM has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Ken Garff West Valley Dodge Chrysler Jeep RAM

Whether you are looking for a Chrysler, Dodge, Jeep or a preowned car and/or trucks, Ken Garff Chrysler Dodge Jeep is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are located at 4145 W 3500 S West Valley City, UT 84120 . Or call us at 801-955-7448 . We look forward to serving you!

Our Location

Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Free WiFi Parts Store
Cable TV Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines

MrDodge
6/12/2013 7:35:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
sergio gomez
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

Purchased my 5th vehicle in 5 years. Sergio was again my salesman and was of great help. Always get a good deal without the BS and enjoy dealing with them. You can tell a good salesman because if you go back and they are still there they must be worth dealing with! Thanks also to Dave Tran And Justin for the great finance job!

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geezus
5/1/2013 4:09:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alex AllenAlex Allen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

I had my car in for service, and when I picked it up I noticed a 2011 Charger. I found Nino and he showed me the car. I called my wife, she came down and fell in love with the car. Alex and Nino worked out a sweet deal, and we officially bought our 3rd car from Ken Garff. Nino is the only guy I will buy a car from, because he is EXCELLENT to deal with. Alex was more than helpful too. My wife and I love doing business with them.

Greg and Regan Hughes

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dawg63
3/28/2013 8:27:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Trevor john managers
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.2

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

Typical used car experience. Got bent on the trade in value. Bold face liars who try to guilt you. If I wasn't completely sick of them I'd drag it out in court. There's an entire block in hades set aside for these scumbags. Of course that's just my opinion from the deal.

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TylerEvans
2/15/2013 10:10:11 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Trevor and the Manager
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.2

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

Looking online at autotrader.com I found a used car that I really liked priced at $5300. Excited about the car I got off work early and headed straight down there (which is a 50 minute drive from where I live plus traffic). Get there, the car was great! We start talking about pricing to find out that they will only accept $5900 no less. Come to find out later, after talking with the manager, they are selling the car for someone on their team and he will accept nothing less. Completely unprofessional! I drove for nearly an hour on the assumption that $5300 would be the the highest price, and now they are saying "$5900 no less!" You won't even honor the price you have listed online? You have completely wasted my 3 hours of my time and my money for no reason. I will never go back because of such amateur, ridiculous and dishonest behavior.

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melanie.lahman
12/27/2012 9:14:05 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kelly PurdieKelly Purdie
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

My husband and I had a great experience buying a car from Kelly Purdie and getting financing from Mike. I was a wreck because our only car dropped dead suddenly and we weren't prepared to make a down payment--or any other payments, for that matter. A friend steered us to Kelly, from whom she had bought several cars. We wound up with a nice little '02 Dodge Stratus in our price range. Mike got us approved for a 100% loan and included gap insurance before we even had time to ask for it. I would definitely buy from Kelly again.

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greg.hughes.96930
8/31/2012 9:25:15 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alex AllenAlex Allen
Josh MarshallJosh Marshall
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

I heard that Ken Garff was having a truck sale, so my wife and I headed down to take a look. We bought a vehicle from them last year, and because of the exceptional service we received that time, we came back. I found Josh and Nino, and they (as usual) provided my wife and I excellent service ( AGAIN). They showed me every truck in the lot, and once I made my decision Josh got right to work on the numbers. Everything looked good, so we went in to see Alex and finalized the deal. The way those three employees have taken care of my wife and I is the reason we just bought our second vehicle from Ken Garff.

Thanks for everything! I love the new truck!

Greg and Regan Hughes

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xtreme.fv
8/28/2012 10:47:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris Vega
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

I was only inquiring on a new jeep. I had a salesman by the name of Chris Vega, offered me the best service to detail and friendliness. I was not really looking to purchase a vehicle, but he really knew how to work the numbers. I was pleased with his professionalism and down to earth attitude, and he was not your typical "gold chain wearing, old man smell, car guy." He was young; and understood what I wanted in the vehicle for not only myself, but for my wife and daughter. I strongly feel that he earned his second sale from me, my family and my friends as referrals. I will be in soon to purchase my wife’s new vehicle, that she needs. I STRONGLY suggest if you are in the market, to contact this young man. I put my reputation on it. For example: When was the last time you walk into a dealership, and a car salesman took the time to REALLY listen to what you wanted. This young man did!!!
THANK YOU CHRIS!!!! FOR THE AWESOME SERVICES, WILL TALK TO YOU SOON ABOUT MY NEXT PURCHASE…

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Larry51
8/8/2012 3:45:06 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
I don't see the sales manager on this site.
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.2

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

I was only happy with my purchase for a minimal amount of time. I had my first encounter when my mechanic (2 days later) said the truck seemed to be running fine but needed a new air filter as it was clogged. The service department reluctantly took care of the problem. I was then frustrated that the sales person apparently lied to me by offering that any time I refer a customer that actually purchased a vehicle they would make an auto payment towards my vehicle. This was honored once of the 4 people that actually purchased vehicles. About 3 years later- I had to take it in as that was the first time I realized I was missing my jack system to put on my spare tire. When I brought it to the sales managers attention - he explained that it had to be in the truck as Ken Garff conducts a 150 pt. inspection. I explained to him that I never took it out and it must have been missed. He all but called me a liar- insisting that the jack and kit were included. I will never go to Ken Garff - I was deceived and insulted one too many times!

Larry

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llfrancis
5/29/2012 3:04:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Griffiths
Alex Allen
Dave Tran
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

I brought my 2010 Jeep Grand Cherokee in for an emissions check because I just moved to Utah. While I was waiting, I decided to look at the 2012 Grand Cherokees. I found one I had to have...and left the 2010 there and drove home in the 2012. I had wonderful service by everyone. Car shopping has always been a pain because of the hours you spend waiting around. I was in and out of there in less than 2 hours...and most of that time was due to the time it took me to look at all the cars, test drive them and decide which one I wanted. Very nice experience.

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anniedavies
5/23/2012 12:59:47 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
hector
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    N/A
  • Overall Score:

    1.5

My Review Of Ken Garff West Valley Dodge Chrysler Jeep RAM:

I emailed this dealership about a vehicle I saw on the internet, I received a phone call within minutes from Hector. He said they still had the vehicle and that the price was flexible. He also told me that if I came in, I would receive a $25 gift card. My husband and I along with 3 little kids went to the dealership that same evening. They brought us into the dealership and kept asking unnecessary questions, when all we wanted to do was see the vehicle. The salesman helping us would ask some questions then leave for ten minutes, come back and ask more questions. After sitting their with our hungry little kids for 50 minutes, we were told that the vehicle we wanted to see had been sold. I was fine with that...I realized that that was a possibility, but the wait time was completely unnecessary. I made sure to redeem the $25 gift card that I was promised (which took another 10-15 minutes). We went to use the card on dinner that night and it was declined. I emailed Hector about it that night and never received a reply. The next day, I was looking on the internet and saw the same vehicle on ksl.com and it had just been posted 3 hours earlier (which was several hours after I had been told that it had been sold). Now, I realize that the vehicle probably never existed and they were playing the old "bate and switch". Well never again will we go there, and we are telling everyone we know about this...

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