Ken Garff West Valley Dodge Chrysler Jeep

Ken Garff West Valley Dodge Chrysler Jeep
4175 W 3500 S
West Valley, Utah 84020
(800) 720-6816

Manufacturers: Chrysler, Dodge, Jeep

Most Reviewed Employees
Natalia Lafollette Natalia Lafollette
Sales And Leasing Associate
Rani Jensen Rani Jensen
Sales And Leasing Associate
Sergio Gomez Sergio Gomez
Sales And Leasing Associate
Kerry Walker Kerry Walker
Sales And Leasing Associate
Dorian Sanchez Dorian Sanchez
Sales And Leasing Associate
John Scott John Scott
Sales And Leasing Associate
Dan Conley Dan Conley
Sales And Leasing Associate
Carlos Molina Carlos Molina
Service Advisor
Justin Kennedy Justin Kennedy
Finance Manager
Michael Douglas Michael Douglas
Sales And Leasing Associate
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Free WiFi
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines


Twenty-Four Month Rating: 4.6/5
208 Reviews
Ken Garff West Valley Dodge Chrysler Jeep

Overall Score: 5 Star Rating4.6



About Ken Garff West Valley Dodge Chrysler Jeep
Certified: Ken Garff West Valley Dodge Chrysler Jeep
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ken Garff West Valley Dodge Chrysler Jeep has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



hurleemeister348
4/5/2012 8:26:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sergio Gomez

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
I visited the dealership on 4/3/12 to check out a 2012 Durango. I called first and gave Sergio the stock number and he had the vehicle waiting. I told him what deal I wanted and he and Dave Tran put it together in nothing flat!!!!!! I was very pleased the way I was treated and taken care of. The process was very quick and painless. Place is way above your normal dealership. This is my 3rd new vehicle from them and I highly recommend visiting this dealership

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Mountainchic801
2/2/2012 12:22:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Natalia lafollette

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
My sister and I came into the dealership looking for information on the new Cherokee. I had an 04 and loved it but new very little about the new ones. I wasn't ready to buy but I knew I needed to start to research and budget. I ran into Natalia and we started chatting about the jeep. She answered all of my questions and showed me what different options did and how they worked. After I left I sure felt like I knew that I wanted this jeep and why! I went home, built my keep and emailed Natalia all the specs. She built the jeep, got the order together and so it began. About 2 months later, my jeep arrived and I went to meet up with the saleswoman. It was perfect! She had it ready with a bow on it! It was so easy and everything I thought it could be! I am I'm love with my new jeep and will never ever work with anyone else but Your Car Lady

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sonofragnar
1/16/2012 1:09:46 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jim Hoban

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
Horrible dealer! Stay away. I had so many negative experiences with Ken Garff West Valley I would never return or send anyone I know there. I don't even bring my Jeep there for warranty work anymore. I was LIED to on several occasions after my purchase for several reasons.

They lost my loan and every week or so when I'd call to see why I didn't have any of my loan information they'd pass me around the phone tree until someone would tell me my loan was with another bank (6+ banks total). I'd then call that new bank, give them my personal information, only to have them tell me I wasn't in their system. I finally figured out who my loan was when a collections agency came calling because I had missed 3 payment! Fortunately the bank was very understanding and cancelled out all late fees, etc. I tried to contact the sales manager several times but was finally contacted by him after calling Chrysler corporate. He too continued to give me the run-around.

Also wouldn't take responsibility for warranty work. I bought my Jeep into them several times over the first 2 months because something in the steering just didn't seem right (as well as a few other items). The biggest complaint I had was the steering feeling "loose" at times. 3 visits in a row to the service department they kept telling me nothing was wrong. On the 4th they actually took it for a test drive on the highway and decided the steering pump had basically imploded. They called to tell me that after the test drive the Jeep was deemed unsafe and they would have to order a part which would keep me off the road for at least a week. Why wasn't this driven and noticed on the FIRST visit?!

After their having my Jeep more than 20 days in the first two months I owned the vehicle I got fed up and started taking my Jeep to another dealer for service. Avoid Ken Garff stealerships! They should NOT have a 5 star rating.

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rangerclark
12/28/2011 1:55:41 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: sandy shores

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
Lied about all their products, sold me a horrible car that was a pile of junk then said i owed them money, they should have paid me to take that car. Then took me to court where the case was dismissed and still held on to my gap insurance. Will never shop here again, worst dealer in the state of Utah. Also bought here in the past and they tried to sell me a jeep wrangler that they did not own, made to payments before they realized it.

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mbowen0131
10/19/2011 1:53:55 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Slate, Alex, Natalia

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
Ken Garff has been working on my deal for a while now. I'll start from the beginning... The first time the deal was worked out, the dealership removed the GAP protection from my deal, without telling me, in order to get my payment where I wanted it to be. Then they attempted to add it back in, after I explained that it shouldn't have been removed in the first place, but wouldn't adjust the price of the car to reflect the same lower payment I had agreed upon. I took time to think about the deal and during that time, they called me back stating they would "meet me in the middle" at where I wanted to be and offered to have me come back in. They assured me they wouldn't "shotgun" me out to any banks, until I felt comfortable with the deal. Well, I took more time to think about it and had decided I wanted to pursue a different car that was more in my budget. I found the one I wanted, and they happened to have it. So I went back in to get this set up... And I'm told that Slate took it upon himself to tell Alex to send my deal over to a few banks, without me giving the ok. Yes, I realize I signed an application for credit and they have the right to do this. But the fact that Slate says one thing and does another is inexcusable (And Slate, mind you, is supposed to be the Sales Manager-- What kind of example does this set for his employees? Does this mean they should follow in his footsteps?). So... on to the new car... It was priced at $17,600, which is "rock bottom" pricing. I said ok. Looked at the new deal and took a contract print out with me, so I could think it over and possibly arrange financing at my Credit Union. Well, I find out that the price was lowered from $17,600 to $16,400. Go figure. We were at "rock bottom" but then they have room to take $1,200 dollars off of the price? Well, guess what happens next... I look up the car I want and... wait for it... it's listed at $15,400! Surprise!! :D

So- For my review:
I gave Customer Service a 1 because of Slate.
I gave Quality of Work a 1 because of Slate.
I gave Friendliness a 3 because of my sales person. I would recommend Natalia to anyone looking for a good sales person. I don't blame her for anything that management decides to do. I do, however, feel like my calls are being screened, now that I'm trying to contact her after the price of the car has been lowered even more.
I gave Overall Experience a 2 because Natalia made it a little less painful each time I had to work with this place.
I gave Price a 1 because they are pretty into telling lies when it comes to pricing.

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twalke
10/1/2011 9:02:29 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Beau Harrison, Dave Tran, Justin Kennedy

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
I wouldn't recommend this dealership because of the way Dave Tran treated me and my girlfriend. I work for a local compancy that offers a discount on vehicles and when I brought this up he said we had to be married or related. I told him that he must have forgotten we were in Utah and they don't recognize same sex marriage it got to the point where I told him to stay away from us, he wasn't the salesman so he didn't need to bother us. Beau Harrison did an excellent job in showing us the vehicle and making the sale. When we got to the finance department Justin Kennedy was great he even offered to fill the jeep up with gas when the change that was left in the vehicle we traded in was taken. We were suppose to receive a $1500 check to help reduce the payment by $100 per month since the payment wasn't in the range we had hoped for but the check came 2 weeks after the first payment was due and it wasn't until we went into the dealership and Justin got the check for us right then. I really doubt we would have received the check if we wouldn't have continued to pursue getting the money.

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joannemillman
9/27/2011 7:44:39 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Vladimir

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
At no time was I ever made to feel inferior. Vladimir was a pleasure to work with. An experience I appreciate very much. I will most definitely recommend this dealership to family and friends.

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rwinters58
9/22/2011 5:03:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kelly Purdie

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
I came into West Valley Dodge on the Sept. 14, 2011. I looked around at some new trucks while my truck was being serviced. I needed a heavier duty truck than my 1500. Kelly was great We looked at some trucks and made out a wish list. That evening I got a call from Kelly with the bottom line price and the trade in price I wanted.
Kell suggested two tucks that would fit my requirements. I came in on the 15th and test drove both trucks. I settled on the 2500 Longhorn with the Cummins diesel.
I am totally thrilled with the truck. It does everything that Kelly said it would and more. I love my new truck.
Thanks Kelly for all your help and for making the car buying experience as painless as possible.
I will be back when I need another new vehicle and I would recommend Ken Garff West Valley dodge and Kelly Purdie to anyone I meet.

Red Winters
Coalville, UT.

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bchambers03
9/17/2011 5:22:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Natalia Laf0llette

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
I was so pleased with helpfulness, and kindness i got when i was there. The 2007 dodge caliber she got me into is perfect. I have gotten a lot of compliments on it. I was treated far on my trade in to. So thanks ken garff, and my car lady.

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Tom Claytor
9/5/2011 1:44:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sergio Galaviz & David Tran

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
Sergio and David were wonderful. They made the buying experiance the most in joyable we have ever had. It was like buying from a friend instead of a big dealership that only wants to sell you something. We have already been telling people about the wonderful experience that we had with them and recommending that people purchase from them. Next car we purchase we will be going back to these gentleman for sure. They made sure we were happy with what we shere getting and that is was in the shape it should be. I can not say enough as to how great these gentlemen and the parts department were. Thank you for showing that you care about the people that you are selling to!

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