Ken Garff West Valley Dodge Chrysler Jeep

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
Recently I went around looking for a used Chevy Silverado and saw one at this dealership so I stopped in. I told the salesman I was a cash buyer and was only interested in the one Silverado they had. (Its a dodge dealer)I told him how much I was able to spend and asked him if he could get this truck into that range. (no price listed on the truck and he wouldn't even tell me the asking price) He said yeah, I can get it in that range no problem. He said with a cash offer it would be no problem and then made annoying remarks such as "you're the king of utah." I test drove the truck and loved it. It was the work truck model with the 4.8L v8, rubber floors and nothing fancy. We sat down to go over numbers after he left us in his office for no joke 25 minutes. (my wife was pissed off at this point) He came back and made us an offer $6,000 above what we said we would pay. We called him on it and he left us alone for another 25 minutes and returned with an offer $500 less than the first one. He then proceeded to pull up nadaguides.com and show us what the truck is worth. He included the truck as an LT model with leather interior, a 5.3L moter and power accessories with less miles than the truck we were looking at and used this info as a basis for his offer. I pointed all these gross errors out but he made it clear that this didn't change the price any. I looked up these trucks on kbb.com and nadaguides.com and new what the truck was worth and my initial offer was higher than what these two sites state. Greg and this dealership jerked my wife and I around for 2 hours and we left. I have never been so mad in my life. I used to have a dealers license and I would buy and sell cars so I know the value of these things and how the system works.

By the way, the next day I bought a much nicer truck of the same year with the same miles and much better equipped (LS package) for $1,000 less than my initial offer with Greg at Ken Garff. I understand the barter system but holy crap, they were off by $7,000-$8,000!!!

Mark

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
They mislead us about the gap insurance, never told us it was not required. Also when I cancelled the gap insurance and after 3+ weeks on not receiving our money back, I left messages for shari and she never ever returned my calls.
When getting the car serviced with appointment, it will still take them days to even look at the vehicle and they refuse to give you a loaner car or rental!
Salesmen are very very pushing and almost bully you into buying a car. They would not give price of car until after they did loan approval etc....Would never ever buy a car from them again or recommend anyone else does!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
Marquis was/is very professional and helpful when we purchased our Pacifica. We never felt that we were lied to or misled. I will return to this dealer when it is time to replace the Pacifica. I have worked with other sales people at this location in the past and was treated decently but never anything like Marquis. He is a good person, doing a job - that he does well by the way. If you arrive at the lot with some background information about what you want the sale will be pleasant.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
AVOID THIS DEALER AT ALL COSTS! I had an appointment at 8 am and they didn't even look at my car until the next day. Let alone fix it. It sat there for 24 hours. That is completely inexcusable.

If you make an appointment there, plan on not having your car for 4-5 days. If you need your car fixed in a reasonable time, don't go to these people. The managment has apparently chosen to keep the staff to a minimum so that the can maximize profits by having a constant flux of cars. Also, the workmanship was questionable and their prices are very high.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
deleted- accidental duplicate

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ken Garff West Valley Dodge Chrysler Jeep:
I think Ken Garff is a reputable company, but not this particular dealer. The sales people lied and told us that our purchase was covered by a warranty, which it was not and we were only told so after we had signed the contract and they were attempting to sell us a warranty. Furthermore, they misrepresented the Gap Insurance as being required and never sold it to us, but merely typed it up in our contract. If you choose to go to this lot, BE CAUTIOUS!

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