It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus, was nothing short of horrific. But I felt compelled to bring it to this shop as the trouble was with my climate control and the rear slider window. This was just not a task I was willing to allow my local Pep Boys to bungle. To possibly make matters worse, I had a 3rd party extended warranty that had proven to be dicey with a different Ford service shop. All in all I was not looking forward to what I thought was sure train wreck.
Mike Baek was certainly up to the task! I explained my trouble, the extended warranty I had and without hesitation Mike committed to touching base with me by the end of business to let me know what kind of trouble I was in for. (In my mind...'Right. Sure. Call me up by the end business? Ain't gonna happen'.) Sure enough, Mike followed up with a phone call to me and was successful in negotiating with the 3rd party warranty service. My truck was ready to go when Mike stated it would be and on top of that he took a few extra steps to ensure my satisfaction.
In conclusion I am of the opinion Mike turned me around on my previous opinion of Ken Grody's service department. He took ownership of my circumstance, followed through and exceeded my expectations. For this there is no measure of my gratitude!
Thank you Mr. Baek!
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