Ken Stoepel Ford Lincoln Mercury

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ken Stoepel Ford Lincoln Mercury:
My experience with this dealer was positive and I can recommend it.

My recommendation is that you do your research (edmunds.com, consumer reports, etc.) and contact Mike Rodriguez at internet sales. In my experience I did all of the negotiating by email and when I came in to the dealer I had a deal in writing, In my opinion and that speaks well about their honesty.

I have purchased several cars over the internet and sometimes when you go to the dealer you find out about other fees and things the dealer "forgot" to mention or they were "confused" about.

With this dealer I was able to clarify any confusions before I came by to purchase the vehicle. After the sale the service has been great and the items I was promised were delivered no problem.
I will definitely do business with this dealer and Mike Rodriguez in the future.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ken Stoepel Ford Lincoln Mercury:
We could not have ask for a better salesman than Jim Sottosanti, very customer friendly, professional, kept us informed on all matters...he is the best ~ Tommy was great too ;-)

Think ya'll could have done better on the final price, and gave us the employee family discount, (Jim tried but was denied). In the long run, we could have bought a BRAND NEW 2008 Ford Escape, with 0 miles for what we got this for. Having to put $500 down (requested from lender)and paying $1000 extra for leather seats, then NOT getting employee discount was frustrating. Would buy from Jim again, but be a little more choosey on package deal...oh well live and learn !! Thanks Jim for all you did to please us !

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ken Stoepel Ford Lincoln Mercury:
I bought a truck from this dealership and was extremely happy with the sales experience and their service department. Because of that positive experience, I recently came back as a repeat customer to buy the only 2008 Mustang Bullitt on their lot. Again, the sales experience was very positive. Michael Rodriguez was my sales person and he was very helpful, knowledgeable, and fully explained every question I had about my purchase. I highly recommend this dealership if you are considering the purchase of a new Ford vehicle.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ken Stoepel Ford Lincoln Mercury:
We went to this dealership in November to buy a 2008 Focus. After waiting in the sales office for two hours for the salesman to go back and forth and wait on other customers, we FINALLY agreed to payments of $450. Even this was a little high for us so the salesman told us he would not have the first payment due until January to give us a little bit of a cushion on the high payment. We agreed to this. When we got to the finance office to sign the paperwork, the payments had been mysteriously raised to $465. The finance officer said he must have "misunderstood the information given to him by the salesman." To be even more sneaky, the first payment's due date was December NOT January like we were promised. Nothing we agreed to with the salesman actually made it onto the paperwork. We were deceived the entire sale. They said anything to make the sale and nothing that was said was put into writing! Do NOT buy from this dealer-take the extra time and go to San Antonio-it is WELL worth it!

Was this review helpful to you? Yes | No