Kendall Toyota of Anchorage

Kendall Toyota of Anchorage
731 E. 5th Ave.
Anchorage, Alaska 99501
(888) 693-3715

Manufacturer: Toyota

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Twenty-Four Month Rating: 4.8/5
43 Reviews
Kendall Toyota of Anchorage

Overall Score: 5 Star Rating4.8



About Kendall Toyota of Anchorage
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stlgrl
5/20/2012 1:26:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lewis, Russell, James

My Review of Kendall Toyota of Anchorage:
We decided to try the new on line negotiating tool - great idea. Everything went off without a hitch with the process. When we arrived at the dealership the car was waiting for us to test drive and although our initial sales rep, Lewis, was busy he sent over Russell, he was great. We waited about 10 minutes for James to do the closing paperwork, that also was streamlined and the process went very well. Out in just about an hour - great process, will recommend.

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ambrajoye
5/16/2012 11:40:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lewis Hollman

My Review of Kendall Toyota of Anchorage:
The staff, especially Lewis, were not only friendly and helpful, but also very fast and efficient. This is important to someone like myself who is very busy and who is just looking for service delivery that is honest and easy. Within about an hour of sending an inquiry to Kendall's email I received a response. And the same occurred after submitting my application. Lewis was on it. He was professional, thorough, and just made the process seamless. I would have to say that this was the BEST car buying experience I ever had. Not once did I feel like someone was just out to make money off of me nor did I feel pressured. Those are the kinds of things that keep me away from a dealership and not once did I feel that way with Lewis or Kendall Toyota. I have recommended Kendall Toyota and specifically Lewis to several people already and I truly wish he could be the only car salesman I ever work with. He is the best in the league and I hope his employer and supervisors realize this.
Thank you Kendall Toyota and Thank you Lewis!

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rockygbp
4/3/2012 2:58:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: valdimir ivanov

My Review of Kendall Toyota of Anchorage:
our visit to kendall toyota of anchorage, and interaction with all staff by far was the best car buying experience we have ever had. we have nothing but good things to say about the staff at this dealership. the only suggestion we do have is that the parts department stock more of the accessories for the new vehicles. We purchased a 2013 highlander limited. We wanted a trailer hitch, remote start added. The trailer hitch not in stock, a week wait time. We purchased on a saturday, the following monday i went in to purchase a hood protector and tote bag. Neither of these were in stock either. A week wait time as well. Not a real issue - would just think stock levels for items for these would be higher.

Note - below i clicked we am not associated with any dealership. We purchased our vehicle at Kendall Toyota of Anchorage, Alaska. My brother does work for Toyota of Anniston Alabama in the parts department.

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akraven
4/2/2012 9:01:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Kendall Toyota of Anchorage:
I had the opportunity to take advantage of the current sales promotion when seeking a new Tundra and both Mike and Jason were very customer resoponsive, informative, and knowledgeable. The entire process was pressure free and all
personnel were very friendly and truely understood who the customer is, by far
the best buying experience encountered in my 50+ years.

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Dupuis
3/26/2012 2:07:43 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Cox

My Review of Kendall Toyota of Anchorage:
Kevin was very knowledgeable, friendly and helpful. He was not overbearing and we felt he was very honest with us. The experience was very good and we felt we got a good deal on our vehicle. Thank you.

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Dhorton
3/25/2012 12:16:04 AM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Randy and Angra

My Review of Kendall Toyota of Anchorage:
PLEASE READ FOR YOUR SAKE,


I truly wonder how many people this happened to, but just do not know it. I was pre approved by my credit union, told the sales man this and my husband even called in front of him to ensure we would get the paperwork needed to go close the deal with our credit union. He kept having us fill out more and more paperwork I asked numerous times why, since I already had a loan. He stated that it was just to protect us, that since 9/11, they need to. The loan was only in my name, but they wanted more information on my husband, too. He took us to Angred, who,even though I told her and Randy the salesman we wanted the loan from my credit union had me fill out over an hours worth of paperwork, she even called my credit union. I have been very sick and it was obvious to them as I was coughing, and barely have a voice.

On our way home, my husband called the girl at the credit union expecting us, who didn't receive the needed paperwork, who asked if we signed a lot of paperwork. Of course the answer was yes, and she told my husband that we had closed with Kendall Toyota.

Shocked and now upset, I called and spoke to the sales manager. He stated it must have been a mistake and that Angred wanted to speak to me. I called her, she assured me that there was no incentive for them to sign the loan there, that all the paper work would have had to be completed any way and that it would not have saved me anytime if I closed with my bank and that the loan was with my bank.

So, I asked my credit union girl, who told me I only needed to fill out one paper at the dealership! And that when she spoke to Angred and said she was sorry for the mix up, Anged said,"no biggie,it's only 11 thousand dollars. Well it's my eleven thousand dollars and she lied about no incentive to originate the loan. I am working with the managers, but thy violated my and my husbands privacy, our faith in them and were acting with out honesty or integrity and actually even checked my credit to do this with out my permission.....

Please be careful that you do not get used this way by persons with out integrity....now I worry about everything they have said.....

I will update this, as they work with me to clean this up and I will put this on other forums....

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Lisa Hood
3/24/2012 12:41:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Howard Castle

My Review of Kendall Toyota of Anchorage:
We have bought 3 vehicles from this dealership and it has always been a great
experience! People are friendly and Howard Castle was wonderful to work with
as were the used car manager and the other used car folks. The used car
people all act like a family and work together, no matter who's customer it is. I
really felt comfortable and happy with my Lexus purchase!

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amigaenbici
3/23/2012 2:22:04 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy Whittle

My Review of Kendall Toyota of Anchorage:
Randy was knowledgeable and responded to my questions. He gave limited advice allowing me to make my own decision. He could always be reached by cell.

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phlip187
3/7/2012 12:30:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Russell Siah

My Review of Kendall Toyota of Anchorage:
The customer service was outstanding. The sales rep was very professional and answered all questions that I had. He made me feel comfortable about my choice and didnt try to force the vehicle on me. Overall a great experience.

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Sheep
3/6/2012 11:06:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Geoff Hansen, Jamie, Charles, Jeremiah, Julie and Kelli

My Review of Kendall Toyota of Anchorage:
I worked with Geoff for almost two months looking first for a used pickup truck---and then when my plans changed, he suggested I look at a new Tacoma---reasoning that used Tacoma trucks were just a bit less than new ones---and with that in mind, Geoff and I spent a day looking and finally I found the vehicle I have been waiting to find. My 2011 Tacoma Access Cab TRD Sport is likely the best vehicle I have EVER owned!!!

I love it!!

Many thanks to all involved---I rate the experience A++++

Thanks--I will definetely recommend Toyota and your dealership every chance I get-

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