Kent County Motors sold me my second vehicle i've owned, and my first brand new vehicle. The entire process took about 48 hours, from looking at a vehicle to driving off in my 2014 Buick Encore. I've owned it for nearly two months. It's traveled long distances, and i've put nearly 3800 miles on it.
I worked with Stanley, who was both professional and helpful. He was not pushy, and ensured the Buick Encore was a purchase I wanted to go forward with. Once I saw the Encore, and compared it to other brands of crossover and/or SUVs in the same class, no other company was able to give me the options I wanted for the price I was willing to pay. I decided to go with the encore by the next day.
Pros: Friendly, professional company with very good vehicles for sale. Gave me the car overnight so my husband could drive it and we could discuss possibly purchasing the vehicle (i'm sure it's done for many possible buyers, but it was helpful).
Cons: I marked down quality of work, due to the negotiating for the price. Instead of dealing with me, I had to endure about an hour worth of my salesman running back and forth to the manager. I would have appreciated a face-to-face interaction rather than trying to translate information through a medium. Additionally, they were not willing to negotiate on the MSRP for the Encore. Had I gone with the fair purchase price for the vehicle, I could have saved $1500 - $2000. I traded in a vehicle, so I tried to get as much as possible from it. Also, the manager was not willing to give me information on my extended warranty options, tax information, or physical vehicle protection prior to running my credit. I was given a quote for my car note, and after leaving the manager's office (where we went to fill out all documentation for my car note), there was about $50 added to my note. Granted, I assumed that it'd be higher, however I felt as if I should have been made aware of the options afforded to me prior to signing any documents.
Lastly, and MOST IMPORTANTLY, approximately two weeks after I purchased my vehicle, a close friend notified me about GMC's MAJOR RECALL of most GM and Buick models within the last decade. I was extremely annoyed that I was not notified about the recall, especially considering I JUST purchased my vehicle. My vehicle was ultimately not affected, but it would have been really nice to get at least a notification about the recall.
Overall, Stanley was extremely helpful, and I absolutely love my vehicle. My car note was fair, I just wish Kent General Motors was more forthcoming about the fair purchase price of the vehicle, additional vehicle options, and communication overall.
Did you find this review helpful?