Key Auto - Salem Ford & Hyundai

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Key Auto - Salem Ford & Hyundai:
we chose to come to salem ford hyundai because we know two people who have purchased vehicles there in the past. they seemed to be pleased with their decisions. we usually deal with Portsmouth Ford, but wanted to stay local since we live in salem. we found all of the staff at salem ford to be very professional but personable at the same time and i feel that is what makes your shopping experience worth while. we are very pleased with our purchase and we would definately recommend your dealership.

thank you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Key Auto - Salem Ford & Hyundai:
recommend, yes, so far. my neighbor has a f-150 he bought there and has had nothing but problems with the service dept. in fact he has been having the vehicle serviced at regan ford in haverhill.
we will let you know if there are any problems.

larry

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Key Auto - Salem Ford & Hyundai:
The service department is awesome they got out of their way to make sure you are satisfied you feel very confident when you get your vehicle serviced or repair that things will be done the right way.

A little while a go i was stranded with my Ford Escape on my way to Montreal on a Saturday morning at least 2 hours away from the dealership i called up Joe Spivey the service Manager he immediately contacted his service department and they got back to me within minutes and got me out of a jam so i was able to go on with my trip.

Came in next Monday morning and they did the repairs i needed they saved my trip Many Thanks..

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Key Auto - Salem Ford & Hyundai:
I had a great experience at Salem Hyundai (Key Auto Group). It all started talking with Sarah from the internet department whom was very helpful and gave me the best price up front. When I arrived to the dealership, I was placed with Ceasar who was very friendly, honest, and helpful. During my visit, the general manager, Tanya came over to greet me and helped me out hugely with my vehicle purchase. She supplied me with a deal better than any other dealership, I could not pass up! They gave me a fair trade in allowance in which I was happy with. I met with the finance manager, Armando who tried very hard to get me the best rate. I walked out of there with a very nice 2009 Elantra GLS and I would recommend this dealership to everyone looking for customer satisfaction!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Key Auto - Salem Ford & Hyundai:
I have been going there for car repairs and maintenance on my Hyundai Sonata 2006 for over 2 years. Due to recent problems with last 4 months visits I will no longer be bringing my car there. They took 1.5 hours to do a pre-scheduled oil change that they normally do in 35 min., they snapped of engine cover bolts two separate times and failed to notify me (I discovered this when I opened my hood). Also, they falsely informed me that I needed new breaks, when I set up an appointment to have this done they informed me that in actuality I had over 50% of my pads left. They told me I was due to have my belt changed when in reality I have a chain, not a belt. Lastly they over billed me 2.5 hours for a job that took them 1.5 hours from start to finish. Of the employees there that I've spoken with most come off as rude and agitated. I will say that Lee is extremely professional, informative, and honest. They will no longer be receiving my business.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Key Auto - Salem Ford & Hyundai:
This dealer was absolutely no help after I experienced a stress crack in the windshield of my 2006 F150 that I recently purchased from them. They denied repair on the windshield, telling me to go through my insurance. The service writer was also unprofessional and borderline abusive over the phone. DO NOT spend your hard-earned money with Salem Ford!

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