Read Reviews Key Scales Ford

Key Scales Ford

Key Scales Ford

1719 Citrus Boulevard
Leesburg, Florida 34748


Sales: (352) 787-3511
Service: (352) 787-3511
Parts: (352) 787-3511

Manufacturer: Ford

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 253 reviews

4.8

4.8 out of 5

257 lifetime reviews

Key Scales Ford

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Certified: Key Scales Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Key Scales Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Key Scales Ford

Family owned and operated for over 40 years.
Same location and many of the same people. Please let us know how we can help you. Your complete satisfaction is our goal 100% of the time. -Paul Dean General Manager

Our Location

Sales/Showroom

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 7:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 PM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

Customer Lounge Area Parts Store
Express Service Vending Machines
Free Coffee Owner Advantage Rewards
Free WiFi

EMeloni
5/23/2013 3:41:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill PyleBill Pyle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Key Scales Ford:

I am very satisfied and had an experience at Key Scale Ford withbuying our 2013 Ford Edge. Our sales person, Bill Pyle, was very friendly, accommodating, and we found his quality of work excellent. He showed us various cars and encouraged us to look for the best car that would meet our needs. He worked very hard to get us the best deal for our trade in car and we were very satisfied with that deal. We have been doing business with Key Scale for several years and that is the reason why we again wanted to do business with the dealership. We had visited other Ford dealerships in the area and did not have a pleasant experience with them. Key Scale and Bill Pyle provided us an excellent
experience.

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Response From: Key Scales Ford
Added: 5/23/2013 5:14:39 PM

Thank you so much for the wonderful recommendation. It is one of our goals to have satisfied, repeat customers like you. I'm happy to hear Bill was able to find the right car for you and work with you to find the best trade in possible. Please come back and see us!

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sunshinecad
5/17/2013 8:54:13 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill PyleBill Pyle
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Key Scales Ford:

Mr. Pyle was very kind and did not pressure us into buying our car. The whole experience was very pleasant. They worked with us and we got the price affordable for us .All of the staff were equally as nice and friendly. I would highly recommend the dealership to anyone looking for a new or used car.

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Response From: Key Scales Ford
Added: 5/23/2013 5:11:33 PM

Hello,
We are happy to hear about your positive experience with Bill Pyle and the rest of our staff. We really do strive to make the entire process as hassle-free as possible. Thank you for the superb recommendation.

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donsprout
5/17/2013 6:30:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rod BergerRod Berger
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Key Scales Ford:

We have never had such a satisfying, relaxing, and stress free dealing with a vehicle dealership EVER as we just had at Key Scales Ford. Rod Berger, Jeff and Mike were wonderful!!!!!!! Everyone we encountered was gracious, friendly and sincere. The dealership has surpassed any expectations we might have had coming in to look for a new vehicle by far!!!!! And it was all a one stop shopping experience! All the work and headaches were taken care of and we left in a brand new Ford Escape.
Our friends love the look of it. We tell them to go see Rod at Key Scales! He is knowledgeable. Answers questions. Not pushy. A great car shopping experience! We are very happy. Everything seems more difficult as we age. It was such a gift to be able to relax and feel confident making such a huge purchase. I wish more businesses were like you. THANK YOU!

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Response From: Key Scales Ford
Added: 5/23/2013 5:11:20 PM

I am extremely pleased to hear how our staff worked together as a team to find the perfect vehicle for you! Rob is fantastic and helpful; I’ll pass along your kind words! Come back and visit us, soon!

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Paradiseorchids
5/11/2013 9:03:58 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark BonnerMark Bonner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Key Scales Ford:

Went in looking to possibly lease a vehicle and wound up buying one instead. Mark worked with us to stay within our budget, showed us a vehicle that he thought would be good, and we went home very happy. The staff at Key Scales has always been very accommodating to our needs and this is the 3rd vehicle we have purchased over the last few years.

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Response From: Key Scales Ford
Added: 5/16/2013 10:41:03 AM

Thank you for taking the time to leave your positive experience with us! We pride ourselves on customer service and I’m happy we were able to find the perfect vehicle for you within your budget. Come back and see us for any service needs, we’d love to see you again!

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RichardBrauer
5/11/2013 1:01:31 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Blake  KellyBlake Kelly
Dan ShutenDan Shuten
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Key Scales Ford:

very helpful throughout the sale and knowledgeable about the car I wanted to purchase. I was able to test drive the car and dealership had a great route picked out to check all aspects of the car. I felt the price was fair and all sales personnel knew there job well and acted very proffesionaly during the process.

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Response From: Key Scales Ford
Added: 5/16/2013 10:40:31 AM

Richard,
Thank you for the kind words. We understand how important it is to test drive a vehicle before purchasing to ensure it’s a perfect fit. I’m happy to hear our staff were able to provide you with a please experience while visiting our dealership. Please come back and visit us soon!

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endmiz
5/10/2013 12:26:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill PyleBill Pyle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Key Scales Ford:

My experience with Key Scales Ford was great. Everyone was curtious and helpful. Bill spent quite a bit of time with my husband and I answering questions until we were comfortable with our new Taurus. We were never rushed or made to feel uncomfortable.

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psftampa
5/9/2013 8:53:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Blake  KellyBlake Kelly
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.7

My Review Of Key Scales Ford:

It was great to work out the deal prior to driving 2-1/2 hours away from home. No dealer in Tampa was able to get close to the specific truck and price I wanted. I would encourage everyone who buys a Ford to contact Blake Kelly and try and get a deal worked out. I would have loved to get a lower price, but I feel I got the best deal for my money ion the time I had to look

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debiweakley
5/4/2013 6:40:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Don GarrettDon Garrett
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Key Scales Ford:

Don Garrett was very friendly and helpful showing me the cars and during test drives. He was patient and understanding. After purchasing the vehicle he went above and beyond to show me all the features on the car and how to use them.

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pateraangus
5/2/2013 6:15:22 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rod BergerRod Berger
Mike NallMike Nall
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Key Scales Ford:

The dynamic duo were great, They were both very helpful. There was no pressure to buy a vehicle.

The reason for the two salesperson's, It was Rod's turn up, but he was tied up on a problem. That's when Mike came in to help out. You don't see that at many Dealerships.

We did purchase a Ford Fusion Hybrid. This was our first car in 16 years. Believe me thing's have changed a lot. Rod said if we have any problems understanding how thing's work, just give him a call.

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kjekje42
4/30/2013 10:35:44 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Blake  KellyBlake Kelly
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Key Scales Ford:

Called ahead of time and negotiated the price on purchasing a Kia Optima... Since I was traveling from out of the county, I wanted to make sure we could agree on a deal. To my pleasant surprise, the deal we made over the phone, was the SAME exact deal I received when I went in to the dealership. There was no haggeling and trying to make changes, or any problems. Great car dealer!!! Did what they said they were going to do, plus MORE.. Would highly recommend.

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