Key Scales Ford

I had visited 7 Ford dealerships before coming to Key Scales. I arrived at dark just before closing. Saw a truck I liked and went inside. This is when I finally got a break and met Breanna. We went outsi Scales. I arrived at dark just before closing. Saw a truck I liked and went inside. This is when I finally got a break and met Breanna. We went outside to look at truck, she got some info, we went back inside to make sure it wasn’t already sold and then her truck knowledge kicked in and she told me several things about how it was equipped. She was so nice and knowledgeable I told her I would come back the next day to see it in the daylight and she wanted me to test drive it. So I drove 1 1/2 hours home and drove back the next day. The next day she was waiting for me with truck out front and off we went. Back to office to try and work out a deal. Between her and another gentleman in the dealership I felt they were trying to sell a truck and give me a good deal also. So the truck is in my garage and several friends have admired it around town. Then they ask “ where did you get it?” then “why way down there?” Then I tell them about Breanna and if they start looking I can give them her business card. I took several off her desk. More

Worked with Calvin Reed on setting up my technology on my ford edge. What a joy to work with a such a knowledgeable and polite young man ford edge. What a joy to work with a such a knowledgeable and polite young man More

What a pleasurable experience my wife and I had purchasing our second new car from Key Scales, a 2024 Ford Edge. Our presale experience with Breanna and post sale with Calvin was excellent. Dealing purchasing our second new car from Key Scales, a 2024 Ford Edge. Our presale experience with Breanna and post sale with Calvin was excellent. Dealing with Randy's openness, honesty and caring was most pleasurable. More

Re: Cory Dean I couldn’t get my phone connected. Stoped at Key Scales and Mr. Dean approached me asking if there was anything he could do for me. I asked if he could connect my phone to my ford. T Stoped at Key Scales and Mr. Dean approached me asking if there was anything he could do for me. I asked if he could connect my phone to my ford. Took him probably less than 5 minutes! Very nice gentleman. Also should my husband and I other features that were helpful!! In fact this is the second time he helped us . Thank you Cory! Bill & Ruth Stoltzfus More

I worked with Fred over 3 days negotiating my trade and purchase of a 2023 Ford maverick. With over 50 years of marketing experience, Fred is a "no B.S. guy". He came though with a deal I was extremely hap purchase of a 2023 Ford maverick. With over 50 years of marketing experience, Fred is a "no B.S. guy". He came though with a deal I was extremely happy with. With over 50+ years of purchasing cars, trucks, and RVs, this was the most complete and satisfying car purchase I have made. I highly recommend working with Fred on a vehicle purchase from Key Scales Dealership. More

Wow, this dealership really goes above and beyond. They treat customers like royalty whether it’s in sales or service I get treated like I’m a star. Don’t listen to the negative reviews make your own They treat customers like royalty whether it’s in sales or service I get treated like I’m a star. Don’t listen to the negative reviews make your own opinion , give this dealership a try you will not be disappointed. More

I highly recommend Key Scales Ford, excellent customer service and exceptional value. I can really count on them to take good care of me and my vehicles. service and exceptional value. I can really count on them to take good care of me and my vehicles. More

Both myself and my wife have purchased and serviced our last five vehicles from Key Scales Ford. My parents have also purchased and serviced their vehicles at the dealership. They are always prompt and cou last five vehicles from Key Scales Ford. My parents have also purchased and serviced their vehicles at the dealership. They are always prompt and courteous. It’s nice having a dealership nearby that treats you like family! More

Excellent customer service. The staff goes above and beyond and treat you like a family member. If you’re looking for an honest dependable dealership, that prides itself on inte The staff goes above and beyond and treat you like a family member. If you’re looking for an honest dependable dealership, that prides itself on integrity and honesty, do yourself a favor and go visit.. More

The absolute worst our service advisor used profanity towards us. He refused to give us copies of what was done to our vehicle spoke with someone who identified themselves as both the GM, as well as the towards us. He refused to give us copies of what was done to our vehicle spoke with someone who identified themselves as both the GM, as well as the owner of his dealership. They did not care how we were treated the same individual tried multiple times to scam us out of a different dollar amount Than what was actually applied towards our vehicle and again refused to give us documentation or anything to help us understand what they did with our vehicle we spent 14,000+ dollars with no receipt or anything to show for what was done we have since had to take our vehicle to another dealership to complete having the vehicle fixed properly. Also the same service advisor Brian told us that there were multiple things that were necessary. To be done to the vehicle when in fact, they were not necessary, and he tried to force us to do these things, including telling us he would not release our vehicle, and we had to give him cash for certain things that he said were done for the vehicle, when in fact they were not, we relayed all of this to both a general manager, as well as a woman, identifying herself as the owner and obviously no one cared but yet when we told the service advisor that we were going to make sure that Ford was made aware of everything when we received our survey, he told us that we would not be receiving a survey, and it would be sent to someone within the dealership that would give a favorable review More