Keyes Lexus

What an amazingly easy and great experience. Sam was phenomenal and very comfortable to deal with.I will make Keyes Lexus my future car dealer phenomenal and very comfortable to deal with.I will make Keyes Lexus my future car dealer More

Once again the Keyes Lexus Service Dept did an excellent job. Michael Nazari and his team were professional, courteous, thorough. I highly recommend the Keyes Lexus Van Nuys Service Department. job. Michael Nazari and his team were professional, courteous, thorough. I highly recommend the Keyes Lexus Van Nuys Service Department. More

great customer service. Ruman is a pleasure to deal with. Overall, friendly staff made the deal happen even though it took a few hours, over their working hours, they were able to complete all paperwork to f Overall, friendly staff made the deal happen even though it took a few hours, over their working hours, they were able to complete all paperwork to finish the deal the same day. More

Anthony is a trustworthy and knowledgeable service pro who makes us feel comfortable at a dealership. We’ve been going to him for several years and I would definitely encourage others to seek out his cou who makes us feel comfortable at a dealership. We’ve been going to him for several years and I would definitely encourage others to seek out his counsel. More

I want to give Danecia Dedeaux at Service a HUGE shout out for being the best advisor at Keyes Lexus. She restored my trust in the service advisors who seem to always want to give you generic answers, nev out for being the best advisor at Keyes Lexus. She restored my trust in the service advisors who seem to always want to give you generic answers, never want to tell you how long a certain procedure will take. For example I asked the dealership to disable my seatbelt chime on my new 2020 UX250h and this is something that should take no more than 5 minutes... they used to actually allow the users (car owners) to disable it in a 20 second easy process by holding down the ODO button for 10 seconds and a message would pop up to hit disable for seat belt chime. Every advisor here was telling me I would need to drop my car off the whole day. Nobody was even trying to understand the issue and put in some effort to try and get it done quicker. Heck, they don't even to car washes now during COVID. Long story short, Danecia came through sooooo sweet for me. My whole in-and-out process was no more than 40 minutes (including me showing up without an appointment and the intake process). She is now my only GO-TO service advisor from here on out. More

Bill is the best!Thank you lexus team Bill is always Bill is the best! Thank you lexus team Bill is always available when I need him and he has first class customer service Thanks again Bill is the best! Thank you lexus team Bill is always available when I need him and he has first class customer service Thanks again More

I have been coming in for service since 2011. Alan was great to work with. I'm just sorry he is not there anymore BUT Mike is still working in the service dept. Without his guidance I'm not sure I would b great to work with. I'm just sorry he is not there anymore BUT Mike is still working in the service dept. Without his guidance I'm not sure I would be coming in for all my service needs. He went to bat for me a couple of times over the years...always with an outcome I could live with. He and Alan were a great team. Mike has always been upfront and honest with me about my repairs. I really feel he is looking out for my cars needs and makes sure I keep everything in tip top shape. While I could go to other places for less expensive service, I have the upmost trust in his opinions. Just a side note: My family is in the used auto parts business in Minnesota.....I always run things by them and so far Mike has been right on 100%! Many Thanks, Sherri Ripps More

Ali is great. Very helpful, always available and a pleasure to work with. I have been working with him for several years now. He makes the service process very easy. pleasure to work with. I have been working with him for several years now. He makes the service process very easy. More

William was great. No issues. Love that I was able to take a car home while I waited. They did a great job and were very friendly. 10/10. take a car home while I waited. They did a great job and were very friendly. 10/10. More

Bill Horvat was very helpful, nice & accommodating. The Bill Horvat was very helpful, nice & accommodating. The cost of the service was exorbitant. Considering the car needed no repairs & is not very old, Bill Horvat was very helpful, nice & accommodating. The cost of the service was exorbitant. Considering the car needed no repairs & is not very old, it was a ridiculous amount. However, I spoke with Bill about it & he was able to get authorization to refund me some of the money. Next time I will call him for the next service to inquire about the price & if it is a ridiculous amount again, I will not be back & I will take it to my own mechanic. More