Keyes Lexus

good experience good fast experience. a a a a a a a a a a a a a a a a a a a a a a good fast experience. a a a a a a a a a a a a a a a a a a a a a a More

The Keyes to Excellence It was a little rocky road to getting correct answers to my questions regarding the warranty coverage over the phone due to technical difficulties wit It was a little rocky road to getting correct answers to my questions regarding the warranty coverage over the phone due to technical difficulties with the computer system. Finally, Mike Nazari had access to the system and was able to thoroughly and simply explain the coverage details, much to my disappointment in relation to previous information I received. However, Mike sensed my disappointment/frustration and readily checked out what discounts/offers were available to reduce the cost of the service. He had such a pleasant, helpful and calming demeanor, I began to feel less stressed. The estimated wait was about 3 hours so he offered me a complimentary rental car which I accepted. The staff at the Enterprise Rental office was very professional and pleasant. When my Honda was ready, Mike personally informed me while I waited in the comfortable, cool and clean waiting room. He reviewed the service details with me and tried again, unsuccessfully, to obtain the service history in the system which was still unavailable, but suggested that I call him another day when system was up and running. I must mention that, as many times that I dispensed the sanitizing gel bottle on his desk and spilled the gel on the floor, he never became impatient nor annoyed, he was more apologetic and quickly wiped up the gel. He's a charm bear. Fyi, I am in the process of purchasing this leased vehicle and wanted to make sure it was in good mechanical order. He even replaced the FOB battery. Thank you Mike for your excellent service. More

Bill Hovat in the service department is awesome! I love Keyes lexus Van Nuys....they're always friendly and the place overall is just such a nice environment to be in. Very comfortable when you need I love Keyes lexus Van Nuys....they're always friendly and the place overall is just such a nice environment to be in. Very comfortable when you need to wait for your car, even now during covid. More

Exceptional Customer Service! (SERVICE, RECALL, TIRES) My normal Service Rep was not available but I was VERY impressed with the one I received. Mike Nazari was informative, thorough, courteous, and just a My normal Service Rep was not available but I was VERY impressed with the one I received. Mike Nazari was informative, thorough, courteous, and just an overall good guy! He made the service experience very comfortable, which was a breath of fresh air during these trying times. I was very impressed and would request Mike for future service visits. More

Service dept Service was quick and efficient. Staff was courteous and efficient. Length of time for service was shorter than I expected. The waiting area was acce Service was quick and efficient. Staff was courteous and efficient. Length of time for service was shorter than I expected. The waiting area was acceptable under the current virus conditions. More

Excellent Service The service is excellent, especially the attention Ali provides. the only negative is the loaner car program the time to process your loaner car is The service is excellent, especially the attention Ali provides. the only negative is the loaner car program the time to process your loaner car is too long and the car is always dirty. More

Excellent service ;Mike was very friendly and helpful by pointing out the services that I needed. And he reserved a rental car for me. Also the car was ready at the tim ;Mike was very friendly and helpful by pointing out the services that I needed. And he reserved a rental car for me. Also the car was ready at the time that he promised. More

Mike was great. Took care of everything making it an easy appointment and visit. Both my husband and I got our twin RX350s taken care of. appointment and visit. Both my husband and I got our twin RX350s taken care of. More

Easiest Car Buying Experience ever Chris Ward made the car buying experience easy. He understood what I wanted and needed and was able to find the perfect car and deal for me! Chris Ward made the car buying experience easy. He understood what I wanted and needed and was able to find the perfect car and deal for me! More

It’s all about Mike Nazari. He makes coming to the dealership a real pleasure. Explanations and courtesy abound. The timeliness of the. service is beyond belief. dealership a real pleasure. Explanations and courtesy abound. The timeliness of the. service is beyond belief. More