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Keyes Toyota
Van Nuys, CA
359 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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359 Reviews of Keyes Toyota
December 17, 2023
This review is strictly about the service department, not the sales team. I brought in a 2006 Highlander that we had paid $6000 in order to get it serviced and updated with all the most recent fluids. T the sales team. I brought in a 2006 Highlander that we had paid $6000 in order to get it serviced and updated with all the most recent fluids. The Rep seemed nice enough and I relayed what we had paid and that we wanted to keep it updated with service. I also pointed out two minor issues (a seat and panel that needed tightening) and he said he would address both. He told me he'd need to keep the car overnight to properly diagnose and update. Two hours later, he called with an estimated $10,000 in repairs that he highly recommend. For a 18-year-old vehicle that was only worth $6000. He said it was an investment in the future of a car. No car is an investment. Certainly not one that's 18 years old. When I passed on the service, he did a 180 and immediately recommended $1,200 worth of fluids. When I returned the next day, I paid my bill and got my car. I immediately realized that the two things that Giovanni promised to look into (the seat and the panel) had remained unaddressed with zero explanation on the invoice or otherwise why they weren't addressed. This is the very reason why people distrust mechanics and service departments. We are putting a huge deal of faith and trust into someone wanting what's best for the car and the owner (while still earning a tremendous profit). It's an area that we rely on an expert to guide us through because of our general ignorance on what is truly needed for a vehicle. Find a local mechanic you trust. Stay away from Keyes Toyota. More
by selvage.globe-0o
Employees Worked With
Giovani Rodriquez
Helpful November 11, 2023
Please do not buy a car from Keyes at all. If you do, please make sure they do not sell you a car without spare keyes. I bought a used BMW from them and it took me over six months for them to If you do, please make sure they do not sell you a car without spare keyes. I bought a used BMW from them and it took me over six months for them to deliver me the spare key promised in the due bill. This yearnin February I bought a 2023 Toyota Tundra off the showroom floor and again I was promised that the spare key on a new truck would come in three months. It is almost the end of the year and after two calls to them at beg of summer and end of summer no spare key. Be smart and do not accept your brand new vehicle without a spare. I almost lost my key but I was lucky to find it. When I called them to ask for my spare, they told me it was my responsibility and I had to tow and pay for the replacement key myself. I will not buy any car from keys anymore. More
by hmarroq
Employees Worked With
Hudson Wallbank
July 17, 2023
Customer Service was superb! Amazing staff. Special thanks to Ali Akhavan and Clayton. Ali made finding a car for our daughter so easy and affordable to our budget. Amazing staff. Special thanks to Ali Akhavan and Clayton. Ali made finding a car for our daughter so easy and affordable to our budget. More
by Myra Feliciano
Employees Worked With
Ali Ahkavhan and Clayton with special mention Shaq
May 31, 2023
Ron Khayat was the Product Specialist who sold me a Certified Rav4 Hybrid. You won't believe how nice this guy is. He took time to clearly explain the certification process, how a hybrid works (this is Certified Rav4 Hybrid. You won't believe how nice this guy is. He took time to clearly explain the certification process, how a hybrid works (this is my first) with lots of helpful hints. Went through how everything in the car works --- in short, he did a fabulous job. I was so impressed with all of the people at Keyes Toyota, from the friendly Adbu Bani to the financing genius Vito Ohanesian ---- 5 star rating to Keyes!!!! More
by Elizabeth
Employees Worked With
Abdu Bani, Ron Khayat, Vito Ohanesian
May 31, 2023
I took my car for service and they damaged my vehicle they gave me a hard time to get it fix and replaced. They didn’t want me to speak to the manager in charge and they apologized but it still didn’t fi they gave me a hard time to get it fix and replaced. They didn’t want me to speak to the manager in charge and they apologized but it still didn’t fix the error they did. They were not apologetic and due to their carelessness it could’ve gotten worse in the freeway. The bolt came off my tire and they damage my cover. Then they asked me to order it. The manager didn’t want to hear me out. The customer service is not acceptable. More
by gonzalezomar73
Employees Worked With
Hudson Wallbank
May 30, 2023
take my car At 10 totoyota care and change battery kirk oliva rosa help me and we agree for this he tell me the aprox price and I say good after 4 hours they dont change the battery when ask this guy do oliva rosa help me and we agree for this he tell me the aprox price and I say good after 4 hours they dont change the battery when ask this guy dont explain why dont change battery just dont say nothing no say sorry nothing in this moment he ask me if I want to install battery after 4 hours just perform toyota care and after need to wait long time to bring my car this guy just take a seat in his office and I need to find help with casiers because this guy dont care I say say waiting too much time fir my car one guy tell they dont find you car incredible this day arrive late to my job because this service time and release of my car was horrible this employees dont care about customers More
by juan salinas
Employees Worked With
KIRK OLIVA ROSA
May 26, 2023
im on the dealer before 9am coz my appt. is 9am.. and then the guy said i need to wait like 1 1/2 hr.to 2hr.before my car done. then suddey i recieve a call after 2hr.he said i need to wai is 9am.. and then the guy said i need to wait like 1 1/2 hr.to 2hr.before my car done. then suddey i recieve a call after 2hr.he said i need to wait another 3 more hr.coz the mechanic is on lunch break thats was 11am and he said the mechanic there be back at 1:30pm. im so very upset that time.thats why i made an appt..that why i cancelled my appt.that time coz i dont want to wait another or morethan 4hr.agian. More
by deroxasdennis
Employees Worked With
John
May 25, 2023
Got to my appt. early was told 1 1/2-2 hour wait. For a Recall. 4 1/2hours later I got my car back! BUT… I had to check in on it. NO ONE CALLED ME OR CHECKED IN WITH early was told 1 1/2-2 hour wait. For a Recall. 4 1/2hours later I got my car back! BUT… I had to check in on it. NO ONE CALLED ME OR CHECKED IN WITH ME AND I WAS IN THE WAITING ROOM!!! This is way after I bought my car I only went for a check up that came with or I go for recalls. CUSTOMER SERVICE IS NOT THERE THING UNLESS THEY ARE SELLING YOU A CAR!!! Once they get your money for a car, your someone who can wait all day long for them to work on you car. Thank you for your time More
by Tinalou99
Employees Worked With
Eddie
