Kia Mall of Georgia

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Kia Mall of Georgia:
The finance guy was the most rude person I have ever met. He never even introduced himself to us and he used terrible language the entire time. After sitting at this dealership for six hours and bringing everything they asked for including trade in and $2000, he told us we needed $2000 more---are you kidding me? We drove 5 minutes down the road and had a newer car within 45 minutes. Don't bother with these clowns!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Kia Mall of Georgia:
Terrible Place to do business. I bought a car from the dealership and had a 2 hour one way trip. The salesman that I spoke with had promised a full tank of gas and a certain trade-in price for the car I owned. When I got there the offered 3000 less than what I was offered on the phone!!! I sold the car indepently, and the car that I wanted was still there. I set up the trade and go to get the car. They then tell me against policy to fill up a car. I spoke with a manager and the manager made the salesman fill the car up for me. As if I had not had enough trouble with the dealership, a month passed and they still had not sent in a title for the car. With me being so far away it was hard to go speak and get the matter straightend out in person and had to make a million phone calls and wait on my title, which came two weeks after the 30 day tag whent dead. Terrible customer service, and terrible salesmen. Do Not do bussiness with Kevin Lake.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Kia Mall of Georgia:
We had A great Experience and we are very pleased with our car

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Kia Mall of Georgia:
At every turn, I have been disappointed with the level of customer service. The finance director was rude when I objected to signing a "privacy statement" authorizing the dealership to share my personal private information with unrelated 3rd parties. He told me it was a state form (which it is not), and that it was required for the sale (which obviously, it was not). He also bluntly asked me where I got my money when I told him I was paying with a personal check. And while I eventually understood why he asked the question, his manner was offensive. I paid with a personal check, which has delayed my title paperwork by an additional 10+ days, of which I wasn't told, even though the dealership had my funds on the day the check was presented to my banking institution, three days after the sale. I still have no title registered with the state of Georgia after three weeks. Today Brenda, the office manager refused to have someone from her staff follow up with me daily to let me know the status of my title registration with the state, even though she knew I was concerned and unhappy with the dealership. She said they were too busy.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Kia Mall of Georgia:
Complete Jerks to deal with. Will never recommend them and have made sure every one I know hears about how they treated me. Unprofessional, Lip service with no action, Management is only concerned about covering their own butt. The attitude starts at the top with the General Sales manager.

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