Kia Mall of Georgia

Kia Mall of Georgia
4180 Buford Drive
Buford, Georgia 30518
(678) 804-2000

Manufacturer: Kia


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Twenty-Four Month Rating: 4.8/5
37 Reviews
Kia Mall of Georgia

Overall Score: 5 Star Rating4.8



About Kia Mall of Georgia
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belle2
4/20/2012 10:43:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David

My Review of Kia Mall of Georgia:
Great dealership! Great staff! Would definately recommend to friends and family!Easiest dealership experience ever! David made it easy.The selection was great and price was perfect!

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unhappymike
4/16/2012 4:55:19 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Natalie Watson

My Review of Kia Mall of Georgia:
Ok so where to begin... I have purchased three new vechicles from this dealership. First was a 2004 Sorento, no real complaints on that experience. I trade vehicles more often than other folks I suppose (about once every 3 years on average). That first Sorento we traded to this delaership's Dodge parent dealership for a new Durango (needed more space)in 2006. After a few years the wife (both of these were her cars) wanted a new smaller vehicle so we wound up back at the KIA dealership remembering the first pleasant experience. I owned a pontiac Grand-Prix that GM was no longer going to be making that was coming out of warranty so we wound up purchasing two brand new vehicles from KIA MoG at that time, My wife got what she thought was a 2009 Sorento (wound up being a 2008 never sold apparantly)and I got a new 2010 Soul Sport for my Grand Prix. That whole ordeal was really a pain and the bickering back and forth to get a decent price and interest rate took about 2 hours. We ALMOST walked out twice. Finally they got where we needed to be and we signed the paperwork. They then called us back several days later (like 4 or so) to tell us we had to come in and sign new contracts that wound up getting us a lower payment. It wound up being a higher interest rate for a longer term. however they had already "wholesaled" our trade-ins so we had no choice. The SOUL I got rid of becuse it drove horrible and was just a bad move overall on my part. Several months ago (december I think it was) the Wife took the Sorento in for an oil change as we were going out of town and got the complete run-around with the service department. Took almost 3 hours and me calling the service manager from work and him actually coming down to help her himself. Basically the service tech treated my wife with disdain and was very rude with her. Also the paint started flecking up about a year ago on the rocker panels, this was NOT chipping associated with getting in or out of the car or anything as it was happeneing under all 4 doors and the passenger rear side was NEVER used. So we finally get rid of this vechicle a few weeks ago, Ford payed off the Sorento and Kia finanace let us know it had been paid off. So my wife goes to the dealership today finally after numerous unsuccessful phone calls to try to get ahold of the finance manager Natalie Watson (she left a voice mail and sent an email and numerous hours and calls later still had no response). She finally went up to the delaership and gets to speak the the "intermediary" designee by this Natalie chick who told her it would take at least three days to find the paperwork and then 4 to 6 weeks to get our gap coverage refund.
My narrative here is very mild compared to the actual treatment and attitudes from these people. I can't believe they are still in business to be honest. Would NEVER recommend them to anyone for anything.

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M. Poole
4/13/2012 9:08:40 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chase Knight, Rusty Sandberg, Dave, and Greg Springer

My Review of Kia Mall of Georgia:
I found all of the folks to be friendly, helpful and eager to please. I did indeed walk away with an Optima that I love. They are all grrrreat!

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hgusaeff
1/28/2012 2:22:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: eren chapel

My Review of Kia Mall of Georgia:
i was very pleased at the ease of doing business with Mall off Ga Kia .
everyone was very helpfull and they did everything to please .i got the vehicle i wanted at the price i wanted .

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crkim1313
1/27/2012 9:07:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Davidson

My Review of Kia Mall of Georgia:
We told Phil what we wanted and he made every effort to find it but the color was discontinued. During the next couple weeks, Phil did not pressure us with multiple calls, but was very responsive when we called him back. We finally settled on the RIGHT car for us and closing the deal was easy and we believe we got a great price. Looking forward to continued experiences with Kia Mall of Ga~!

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Dianne Hall
1/21/2012 6:50:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gerald Johnson, Natalie, Tommy

My Review of Kia Mall of Georgia:
The pleasantness, patience and knowledge of their jobs of the sales, finance and service associates I encountered on my visit "to just look at" KIA vehicles resulted in a purchase. The no-pressure approach of Gerald Johnson made it comfortable for me to test drive three vehicles, as well as explore several pricing possibilities involving trade-ins or not. Natalie's efficiency with the paperwork was outstanding, and I appreciated learning about the extended coverage options. Tommy is the perfect coach to go over the operational side of the vehicle...it looked like so many new electronics to learn from my previous car, but he helped me make sense of all of it. Thanks to all of you. I love my new Sorento.

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breynolds22
1/18/2012 3:11:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rusty Sandberg

My Review of Kia Mall of Georgia:
It is obvious that the Kia Mall of Georgia dealerhsip is customer focused. Everyone I have dealt with from sales to service have been extremely helpful and have ensured that I am happy with my new vehicle. I bought from this dealership based upon how pleased I was with their service department as they have serviced my Kia Sedona for the past 5 years. Rusty was very easy to deal with during the entire process of finding and purchasing my Optima, and continued to follow up after the purchase to ensure I was a satisfied customer.

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jaydeer
12/31/2011 9:52:33 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Roark, Tommy Jones

My Review of Kia Mall of Georgia:
The Salesman, David Roark, was professional, courteous, knowledgeable and efficient. The Kia Sorento we purchased is a wonderful car to drive. It has all the features we wanted and then some. The orientation we received from the Customer Service employee, Tommy Jones, was thorough, informative and extremely knowledgeable. He even got our phones hooked up! The overall purchase experience went very smoothly and I will definitely be spreading the word to all my friends.

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patr.king@gmail.com
12/17/2011 12:10:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chase Knight, Tommy Jones, Colin Cappy

My Review of Kia Mall of Georgia:
This was the best car buying experience we've ever had. They were friendly, knowledgeable, and non-pushy. They wanted to resolve any problem we might have as immediately as possible. They have bent over backwards to give us a great car at a great price.

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wizerdufoz677@aol.com
12/6/2011 6:11:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rusty Sandberg

My Review of Kia Mall of Georgia:
Rusty Sandberg was my salesman and he treated me and my wife very professionally and respectfully. He did all he could do to ensure we got everything we wanted within reason of course. Mr. Sandberg made this car buying experience very pleasant and hassle free. I would gladly recommend anyone and everyone to Mr. Sandberg for their car buying needs.

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