1st problem: I leased a new vehicle on May 11, 2017 from Kia of West Nyack. Since then, I have been receiving mail from Kia for a Timothy Frost regarding his denial for a loan that he applied for on May 11th. I contacted my salesman, Oliver, who was clearly inexperienced, so he directed me to Julio the sales manager. Julio did not respond to my messages so I went back to the dealer and spoke with him. He said that Timothy Frost was in fact linked to my address and could not understand why. He called Kia Finance and they told him that I should not be receiving anymore mail for him. I have since received 2 more pieces of mail.
2nd problem: My registration for my vehicle never came in the mail. I called Oliver again, who said that he "never experienced this before" so I would have to talk to the managers. He said it was very busy so I can leave a message. I told him I would stop in, so again I drove down to the dealer. When I arrived, the dealer was empty, and the salesmen, including Oliver were sitting at their desks staring into space. Oliver hopped up when he saw me and said he would get the manager right away, then came back and said that because it was a weekend, there was nothing they could do because it's a DMV issue. He said that he would call me Monday morning.
Surprise, surprise, no call from Oliver or any Kia of West Nyack employee, my temporary registration had expired, so if I got pulled over I was getting a hefty ticket, so I went on the DMV website and order a new registration. I printed out a new temporary registration and my permanent one was here within a week.
To my surprise, I received another permanent registration in the mail from a dealer. It was not from Kia of West Nyack, it was from Chrysler, Dodge on Boston Post Road in the Bronx! What?!?! I love an hour from the Bronx, and not once have I even dealt with this dealer.
3rd problem: Received a call today from Sirius telling me that my free trial is up in August. I like the service so I decided to renew until she confirmed my information they had on file. They had this Timothy Frost's email!!! I told them to change it immediately and that I will give them a call back when this is resolved.
4th problem: I called Kia to speak to the General Manager, Bob but there is something wrong with the phone lines. This has happened before. It seems that every time I call, no one returns my calls, or the receptionist hangs up on me.
It has only been just shy of 3 months since I leased from them and I CAN NOT WAIT to return my lease and not deal with Kia of West Nyack anymore.
Absolutely horrible customer service!