Kia Sherman Oaks - Service Center

5727 Van Nuys Blvd., Van Nuys, CA 91401



60 Lifetime Reviews for this Service CenterWrite a Review

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  • Quality of Work:

  • Friendliness:

  • Overall Experience:

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"Excellent Customer Service !"

muki999
7/28/2014 6:16:39 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
David Suarez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kia Sherman Oaks:

I've had my Kia Sportage serviced at this location a few times and I've always been happy with the service
and the great team of people who work there.

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"The Best Kia Dealer"

carolynnbuster
7/25/2014 8:00:12 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Manny Gonzalez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kia Sherman Oaks:

in 2010 I was shopping for a Kia Soul ! The best Dealer was Kia Sherman Oaks by far !
No one even came close to the straight talk no xxxxxxxxx ! All the employees have good attitudes and appreciate their jobs ! I like to service my car from where I buy it.
I Drive 30 miles each way to Kia Sherman Oaks !
I live in Thousand Oaks and the dealers around here are arrogant and will not deal at all !
and rude customer service !I have had a lot of new cars in my life, BMW, Jag, Ford, VW.
Kia Sherman Oaks Has been the BEST Experience of all of my New Car purchases !

Kia Sherman Oaks makes me Love my Kia Soul so Much,
to know they are taking good care of me and my Soul !

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"Kia Sherman Oaks & Kia Corporate is fraudulent as a whole"

mike25818
7/18/2014 2:50:10 PM

Reason For Visit: Service
I Recommend This Service Center: No
Employee(s) Dealt With:
Emanuel Manny Gonzalez
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Kia Sherman Oaks:

I have and still am having HORRIBLE experiences with both this dealership and Kia corporate. They refuse the give you details in "writing" as they are trying to scam their customers into paying thousands of dollars for faults that are caused by the lousy craftsmanship of the automobile it's self. To date, my "car" needs to have a ton of stuff replaced and NO SERVICE LIGHT is even on. This is incredible with cars that park them selves now a days. Save YOURSELF the headache and frustration and stay away from Kia overall. There is a reason Toyota & Honda have more success!!!

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"Great Customer Service at Kia Sherman Oaks"

bsamimi
7/1/2014 6:53:33 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Manny Gonzales
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kia Sherman Oaks:

Kia Sherman Oaks exceeds my expectation each time I take my car in for service. The entire team at Kia Sherman Oaks is knowledgeable, and friendly. They make you feel welcomed! They are quick to address all my concerns and give me the solutions I need to get my car in the best care possible!

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"A major improvement over First Kia in Simi Valley!!!"

FloraYoungJones
6/18/2014 9:12:12 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Manny
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kia Sherman Oaks:

Bought my 2005 Sportage from First Kia in Simi Valley and they proved to be dishonest. I was really happy when Kia opened a Dealership in Sherman Oaks which is closer. Now I no longer have the trek over to Simi but the Staff is soooo much nicer. I have been coming here since they opened and I am completely happy with the Service. I have seen changes for the better and I do love the Coupon Programs. Keep up the good work fellas, I might even buy my third Kia from you.

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"Service"

jmkaleel
5/30/2014 4:28:50 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Manny
Zen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kia Sherman Oaks:

I recently had an issue with a noise coming from the suspension/Axle area one evening. I went to the service center 7am next morning and without an appointment I was told they would do there best to see me when the mechanics started at 8am. They took my vehicle, checked it and found the problem what needed a part ordered, and I was on my way by 10am. The service here at Kia Sherman Oaks was courteous, friendly and fast, and it has been each and every time I have had to use them in the 18 months i have had my new vehicle. Not only am I happy with the Optima, but Kia has the service and staff to back it up.

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"Service"

amanil
5/5/2014 10:40:42 AM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Manny Gonzalez
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.4

My Review Of Kia Sherman Oaks:

Kia took care of my service needs and I had a complimentary car wash....nice! Complimentary car wash would take the cake if it included interior vacuum. Overall, the customer service, and service is pleasant.
Thanks Kia!

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"This is the best Customer Service I have ever had, they..."

barrettleggs1
11/22/2013 6:15:58 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
3 or 4
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kia Sherman Oaks:

This is the best Customer Service I have ever had, they know how to take really really good care of you, the best ever as you can tell I just love this place.

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"I took my 2013 Kia Optima SX for brakes squeaking and..."

Jone O
11/4/2013 12:14:54 PM

Reason For Visit: Service
I Recommend This Service Center: No
Employee(s) Dealt With:
Manny
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    2.0

My Review Of Kia Sherman Oaks:

I took my 2013 Kia Optima SX for brakes squeaking and front lift and right click noise Very bad job and customer service, took more than a one month to get a loaner car I had to call 15 times live messages never return my calls ask for the manager got call back after 5 hours from Manny he told he has a loaner car ready for me went there after couple hours he told me sorry the battery is dead on the vehicle is going to take half an hour to change the battery past more than an hour he came back and told me that thy got the wrong battery and thy can not give me a loaner car he told me he will give me a call back tomorrow to put me in a loaner car but he never did wait for a week call back ask for the manager instead of the managers he pick up the phone he told me come over so I can put you in a rental car my car still makes the squeaking noise and the click noise sometimes, I will never go back there thy got the worst customer service.

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"I brought my 2011 Kia Sportage in to get some brake..."

mainotaku
10/25/2013 3:15:52 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Fernando Gonzalez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Kia Sherman Oaks:

I brought my 2011 Kia Sportage in to get some brake sensors replaced. I also have a chip in the roof railing. All repairs were done under warranty. The staff was excellent and did a great job. I got a free car quickie car wash and was on my way to work in a few hours. My four visits to the Kia service department so far have been far superior to experiences at other dealers in the Valley.

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Reviews 11-20 >>

Kia Sherman Oaks - Service Center