Uninformed and useless staff, that do not keep there word and can't be trusted.
First thing I noticed looking at the car was a dent in the side. "yea not a problem we can get that out before you buy the car" alright I say, but it never happened. then they were going to reimburse me, and eventually stopped responding to email.
I was from out of state, but they ensured me that the registration and taxes would still be able to be taken care of. It was not till i drove all the way there that they said this was not possible after telling me the final price over the phone. This final price had included fees and other charges that Luis vega had initially told me were included in the sticker price.
Worst part was when I finally decided to buy the car, the Manager changed a 4 to a 9 making the sticker price of the car $500 more than advertised. Unfortunately for me I didn't notice until after I signed the paperwork. Since the Manager had left there was nothing the Assistant manager or the salesman could do to change the price, so they claimed. and they would not let me leave with the car unless i payed the full amount. Again ensuring me that the manager would be able to send me a check for the difference.
Maintenance on the car is another thing. I bought my car right after a scheduled service interval. I asked if they had done the required work, at the time they sold it to me the answer was yes, after calling their service center that answer quickly turned to " no we didnt replace that filter, we only are required to do the bare minimum safety features. were not required to perform the scheduled maintenance"
I Recommend This Dealer:
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