I purchased a used vehicle from the dealership in mid December 2015 and came for my first oil change (June 13, 2016) . I called the week prior to schedule the appointment and was told it would take an hour. When I scheduled the service, I asked if they could investigate a strange noise I was hearing when turned my steering wheel. They confirmed and also said they would vacuum the car. On the day of the service, I waited in the waiting area upstairs while they changed my oil. In about an hour and fifteen minutes, I went downstairs to check with the service department about my car. They said they didn't have any of the oil filters for my car in stock and had to go offsite to get them, so they hadn't even started servicing my car. After forty-five more minutes (2 hours total), I went downstairs again and told them I needed to get back to work. They had only completed the oil change at the point. They hadn't vacuumed the car or checked for the strange noise. They didn't offer to discount the cost for the inconvenience, nor did they offer any kind of discount toward my next service appointment. Pretty poor customer service all around. I've take my car elsewhere since.