My Review Of Kindle Auto Plaza:
I went in to have my Mercury Milan serviced and to check the check engine light on the vehicle. I explained to the person who checked me in, we are in Kindle Care and the check engine light is on. I also explained to him my husband and I both work for the Government and were on a tight budget at the moment and can only afford a certain amount could he please call for the repair cost before they make any. He assured me they always do. I explained the problem was the fuel gage when the check engine light came on that is what the panel said. I had the car looked at previously about this and they fixed it, however it didn't take long for the same thing to happen. We left the center and an hour later I received a call from the attendant explaining my tires a low tread and I need new tires. I told him there is no way I can afford that I just told you before I left I was more concerned with the check engine light. He said you really need new tires I suggest that, I again had to tell him no. I also reiterated the check engine light and fuel gage problem. He said there was not check engine light on when they received the car. I my husband showed him before we left.
Well when I arrived on site to pick up the car, I was greeted by Blain Paynter which at this point took the time to explain about the check engine light and they tried to find the issue with a full diagnostic on the car with no charge. I was under the assumption with Kindle Care and the extra $2500.00 I paid for the extended service plan with Kindle a full diagnostic was covered anyway for the premium cost. I did look at the Multi-Point Inspection Checklist provided and noticed the first check was green for, "Operation of horn, interior lights, exterior lamps, turn signals, hazard and brake lamps" I notated quietly to Blain Paynter the driver side head lamp blew out two nights ago. He seemed to be upset, not with me, however grabbed the keys to retrieve the car to bring it back in to check. I was ready to go, the car has been there for 3-4 hrs and I will have to get it fixed later.
Over all this service center may have a few flaws but the people are nice and welcoming, I trust them with my vehicles and service. I have only dealt with Blain Paynter when I have taken my work and private vehicles in there in the past. I can say he is very assertive and polite. I find him to care about customer service and never does he show a bad attitude, for that I thank him. The only thing I wish different of this service department is to update your program to show when your profile is brought up that you have purchased the extended service plan so the attendant can better direct the service. The others never see this until I have to remind them, then when they look deeper they see it in my profile on the computer. I would 100% recommend Kindle Auto Care Service Department for your vehicle needs.
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