King Windward Nissan

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of King Windward Nissan:
A) I don't like buying cars from dealers. B) King Windward firmly implanted that opinion again for me. C) The only pleasant aspect of buying the vehicle was the salesperson, Ipo Waiwaiole.

We were greeted with a firm handshake and a friendly smile. Ipo was friendly, but we had to do the usual price dance back and forth with Ip running back and forth to "THE MANAGER". The price was right, giving me a little less than what I wanted for my trade-in, but not so little that I didn't take it.

Then, the waiting began. They have ONE (1) finance officer, so we were behind 5 other people to sign paperwork. I had a pre-approved loan, so there was no loan paperwork to wade through. We still waited for FIVE AND A HALF (5.5) hours. I continually told them that my wife had to work at 5.30 a.m. the next morning, so their response was "it'll just be 30 more minutes". After waiting patiently for another hour, I was fed up, so I was about to leave. They cajoled and hemmed and hawed enough to get me to stay.

We finally left, exhausted after waiting for 5 1/2 hours. The service department is no better. Part of the deal was installing running boards, which took a single day, but the paint to repair a scratch was a three-day ordeal, with no offer of a loaner car, until I asked again and again. Painful.

The only reason I would recommend this dealer is because of the simple fact that it was better than Tony Nissan and New City Nissan by far.

Ipo Waiwaiole is the man to look for, but make sure you go early in the morning during the week, or you'll be waiting forever for the finance department.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of King Windward Nissan:
A) I don't like buying cars from dealers. B) King Windward firmly implanted that opinion again for me. C) The only pleasant aspect of buying the vehicle was the salesperson, Ipo Waiwaiole.

We were greeted with a firm handshake and a friendly smile. Ipo was friendly, but we had to do the usual price dance back and forth with Ip running back and forth to "THE MANAGER". The price was right, giving me a little less than what I wanted for my trade-in, but not so little that I didn't take it.

Then, the waiting began. They have ONE (1) finance officer, so we were behind 5 other people to sign paperwork. I had a pre-approved loan, so there was no loan paperwork to wade through. We still waited for FIVE AND A HALF (5.5) hours. I continually told them that my wife had to work at 5.30 a.m. the next morning, so their response was "it'll just be 30 more minutes". After waiting patiently for another hour, I was fed up, so I was about to leave. They cajoled and hemmed and hawed enough to get me to stay.

We finally left, exhausted after waiting for 5 1/2 hours. The service department is no better. Part of the deal was installing running boards, which took a single day, but the paint to repair a scratch was a three-day ordeal, with no offer of a loaner car, until I asked again and again. Painful.

The only reason I would recommend this dealer is because of the simple fact that it was better than Tony Nissan and New City Nissan by far.

Ipo Waiwaiole is the man to look for, but make sure you go early in the morning during the week, or you'll be waiting forever for the finance department.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of King Windward Nissan:
A) I don't like buying cars from dealers. B) King Windward firmly implanted that opinion again for me. C) The only pleasant aspect of buying the vehicle was the salesperson, Ipo Waiwaiole.

We were greeted with a firm handshake and a friendly smile. Ipo was friendly, but we had to do the usual price dance back and forth with Ip running back and forth to "THE MANAGER". The price was right, giving me a little less than what I wanted for my trade-in, but not so little that I didn't take it.

Then, the waiting began. They have ONE (1) finance officer, so we were behind 5 other people to sign paperwork. I had a pre-approved loan, so there was no loan paperwork to wade through. We still waited for FIVE AND A HALF (5.5) hours. I continually told them that my wife had to work at 5.30 a.m. the next morning, so their response was "it'll just be 30 more minutes". After waiting patiently for another hour, I was fed up, so I was about to leave. They cajoled and hemmed and hawed enough to get me to stay.

We finally left, exhausted after waiting for 5 1/2 hours. The service department is no better. Part of the deal was installing running boards, which took a single day, but the paint to repair a scratch was a three-day ordeal, with no offer of a loaner car, until I asked again and again. Painful.

The only reason I would recommend this dealer is because of the simple fact that it was better than Tony Nissan and New City Nissan by far.

Ipo Waiwaiole is the man to look for, but make sure you go early in the morning during the week, or you'll be waiting forever for the finance department.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of King Windward Nissan:
I went to this dealer ship mainly because I live in the area. As soon as I arrived at the dealership, I had to deal with a Mike Sinclaire. Talk about dishonest, he tried to tell me that his MSRP and INVOICE prices on the Nissan Frontier were higher than it really was. When I pulled out my Consumer Reports - ratings and pricing guide with the actual prices which was much less than what he quoted, he changed the subject and tried to lie about something else.

His demeanor just screamed out "SLIMY SNAKE" If I could give out a negative score I would. If King Windward Nissan hires this type of person to sell cars, then I would never go to King again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of King Windward Nissan:
This was the best car buying experience I've ever had. This dealership is focused on customer service and it shows. We were met by Glenn about 10 minutes after we entered the lot. We made small talk and he showed us a few cars. After a few minutes I told him what we were willing to spend for 48 months and that we didn't want to go over that. We had a pre-approved loan for 20K at 5.7% which would give us $472 per month which was our limit per month. He showed us an Xterra that was $25,000 with dealer markup that we fell in love with. I told him if he could get the price to our level, we'd buy. He gave us a 20 minute test drive around Kaneohe and spent a lot of time showing us what the Xterra had to offer. We then went back to the office and I made my offer. He took it to his boss, then came back and asked us if we would consider alternate financing through Nissan. Sure. I filled out the application and he left again. When he came back he offered us 1.9% for the loan and said he could sell it to us for 21,400 with payments of $487 a month. I figured "what's $15 a month amongst friends" and bought it. Cool. I don't care who gets my money, the dealer or the finance company, as long as my payments are the same. So we drive our brand new SUV home....very happy with it I might add. The next day, I get a call from Matthew in the finance dept. He tells me that he forgot about a $500 rebate that we were due and could I come in and re-sign the contract reflecting the rebate. WOW!! A car dealership with integrity! Who'd have thunk it?? That brought our loan down to 20,900 and a monthly payment of $473. These guys are a class act. Matthew didn't have to call and I would have been non the wiser. Since we bought our vehicle, (a week ago) we've gotten a letter from Glenn, a letter from the president of the company, and a phone call from Glenn...just wondering if we were happy with our purchase. Tonight, I looked in my mailbox and there sat a tin of danish cookies from the dealership with a note of thanks. This might not seem strange to some, but to me its incredible. The last car I bought took 6 hours to negotiate (The usual Sales Sup coming in and trying to intimidate us. I walked out 4 times and they chased after me with a better deal) and when I got out of the dealership, I had a headache that could kill a horse....and I still felt like I'd been cheated. (That Nissan dealership has since went out of business...Pacific Nissan) This transaction, including the "get to know you" part, the test drive, and the paperwork, took less than 2 hours. One more thing...I bought this vehicle on a Thursday..the following Weds I recieved a call to pick up my tags and registration, which they happily installed for me. These guys rock. After reading all the reviews of car dealerships in Hawaii, I HIGHLY recommend King Windward to anyone shopping for a Nissan.

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