"Promised but lied to!!"
After screwing up our new car they promised us a extended service contreact but, still haven't delivered it.
Nothing but lies!!
Never go there!!
"This team is responsive!"
I have a leased Explorer my husband has an F-450. Morgan helped me get into my lease. I LOVE my Explorer. He was ALWAYS responsive to calls and emails. No matter what my question was he got back to me. The service department is top notch, my husband is picky about who works on his truck but he is comfortable at Kistler. The staff there is always helpful no matter when I walk in and who I talk to. They make it comfortable to walk into a dealership/service department.
On 3/8/17 our son brought our 2016 Ford Focus Titanium to get the first oil change on it(the car only had 9500 miles on it). Kistler Ford forgot to put the oil cap back on the motor. This caused oil to spray all over the engine, all over the underside of the hood, all the plastic and left all the plastic stained and spotted. They had to replace the cardboard shield on the underside of the hood due to it being soaked with oil. They would not replace the rest saying it doesn’t affect the performance. To us it looks like crap now under the hood and definitely not like it did or a new car with under 10,000 miles. They did wash the motor but it still has oil all over it and the wiring. That is their extent to repairing the damage(which there is still plenty left). My son had driven the car until 3/10/17 that is when they found their mistake. He witnessed how much oil was all over the motor because he watched them open the hood and was told by the technician that this was the 3rd or 4th vehicle that this has happened to. The three days is due to when they could get it in and he works two jobs and did not notice any drips under car only horrible gas smell anytime he used the air or heat. I would think any decent dealer would have fixed ALL damage done by their mistake and not made us pay for a oil change they messed up. All they offered was for me to purchase a extended warranty for the car being it was driven with low oil for three days. In my opinion please stay away from this dealer this was not only a damaging mistake to our new car but, also very dangerous to our son in which the car could have caught on fire due to the oil all over the manifold.
PS: We have video of the “completed clean motor” which shows the oil left and ruined plastics that they made my son drive away with.