I Had my Jeep Wrangler towed in because of a shifter cable failure. The part had to be overnighted, at my cost. I was to pick up the vehicle four days later. When I opened the door to the vehicle it was filthy dirty with grease and grime from the "professional" who made the repair. It truly was beyond belief that a dealer would have left it in the condition it was left in. It wasn't marginally dirty. It was absolutely filthy. I let my service writer, Corey, know and showed him. He apologized and said they would clean it up and offered a loaner. The loaner was thru Enterprise Rental where I was badgered for 20 minutes to purchase additional insurance... Corey called me on Friday and said the vehicle was ready to be picked up. I asked him directly if he had looked at it. He told me he had and it was ready to go. I picked up the Jeep on a Saturday. It was cleaner. The passenger seat is now blotchy and not an even color. There was a soap film throughout, that still lingers after an attempt to wash the door panels myself. This same soap film covered the gauge bezel which became clearly evident the first time I drove it at night. I did not make the service writer who was there aware of my initial dissatisfaction, after all Dealer Professionals (?) had done there work, at least to their satisfaction. My gosh, I just drive this thing back and forth to an office job and depend on it to do that. My apologies. I'm sorry for choosing Klaben. I'm sorry for purchasing an extended warranty. I apologize for using the extended warranty. God only knows what I'd be left to deal with had I complained a second time. Oh, the shifter works well. This Truly was not a pleasant or satisfying experience to any degree. I will be sure to share this experience with others.