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Klaben Chrysler Jeep Dodge Ram - Service Center

4.6

330 Lifetime Service Reviews

1106 West Main Street, Kent, Ohio 44240

330 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 21, 2017

"Routine appointment - always easy!"

- MKLEMENTS1989

I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these services for as long as I own this vehicle.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin Stinnett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Thames
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2017

"Repairs and servicing unbeatable!"

- EDCHRIS2TYBEE

I won't buy anywhere else. I will drive from southeast Georgia to buy another Jeep. Excellent service and done right the first time, no guess work.

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Recommend Dealer
Yes
Employees Worked With
Justin Bolen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 15, 2017

"Vehicle maintenance "

- WENDYNBOB

Joe does a great job of understanding personal preferences as far as appointment times and wait times. Also, when additional repairs come up, he is honest about whether it needs done immediately or soon.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 12, 2017

"Service for recall part"

- sunsertbums

I needed to schedule an appointment for a recall part so I called Klaben, I was given an appointment very quickly. The service was fast and efficient and no bother at all, it was a pleasure. Thank you, Deb Roosa

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Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 12, 2017

"Great!"

- sharsister7

Good service writers, good mechanics,good parts department. They get the job done and are concerned about you as a consumer!! Thanks again! Also want to add that work done at the body shop was 1'st class!

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Recommend Dealer
Yes
Employees Worked With
Nick Brandt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Reider
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Antonio Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin Stinnett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kim Devlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Artie Gissinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 09, 2017

"Waiting on a part"

- MIKELLRIDDLE

Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a call and it's been a week today...also didn't rotate tires..service guy recommended replacing lugs on all tires before he would rotate...i've purchased new ones...but still have yet to hear from Klaben Service...was charged for the complete oil change and rotation. UPDATE*****My forever service guy Joe Hilliard contacted me to apologize for my experience. He has and will always be the best. Jeep goes in for service Thursday..lending me a loaner Jeep vehicle (they need to add wranglers to the fleet:) and hopefully all will be okay. Thank you Joe for going the extra mile.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 12, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for sharing your recent experience at Klaben Chrysler Jeep Dodge RAM Service. Your feedback is very important to the Klaben Team. I apologize for the unacceptable level of customer service you describe. No excuses. We failed. Thank you as well for taking the time to speak with Joe today. Joe and I appreciate the confidence you have placed in Klaben and your loyalty. We have a responsibility to continue to provide you with the level of service you have come to expect from Joe and Klaben. Thank you for allowing us the opportunity to make things right and to regain your confidence. Joe is here for you but so is the Klaben Team. You should expect the same from ALL of us. Please continue to provide your candid feedback and know that I and the Klaben Team remain at your service. Rich Klaben. 330.673.3139 ext 242.

September 05, 2017

"What A Mess"

- BILLW5

I Had my Jeep Wrangler towed in because of a shifter cable failure. The part had to be overnighted, at my cost. I was to pick up the vehicle four days later. When I opened the door to the vehicle it was filthy dirty with grease and grime from the "professional" who made the repair. It truly was beyond belief that a dealer would have left it in the condition it was left in. It wasn't marginally dirty. It was absolutely filthy. I let my service writer, Corey, know and showed him. He apologized and said they would clean it up and offered a loaner. The loaner was thru Enterprise Rental where I was badgered for 20 minutes to purchase additional insurance... Corey called me on Friday and said the vehicle was ready to be picked up. I asked him directly if he had looked at it. He told me he had and it was ready to go. I picked up the Jeep on a Saturday. It was cleaner. The passenger seat is now blotchy and not an even color. There was a soap film throughout, that still lingers after an attempt to wash the door panels myself. This same soap film covered the gauge bezel which became clearly evident the first time I drove it at night. I did not make the service writer who was there aware of my initial dissatisfaction, after all Dealer Professionals (?) had done there work, at least to their satisfaction. My gosh, I just drive this thing back and forth to an office job and depend on it to do that. My apologies. I'm sorry for choosing Klaben. I'm sorry for purchasing an extended warranty. I apologize for using the extended warranty. God only knows what I'd be left to deal with had I complained a second time. Oh, the shifter works well. This Truly was not a pleasant or satisfying experience to any degree. I will be sure to share this experience with others.

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Recommend Dealer
No
Employees Worked With
Corey Graham
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 18, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your recent experience at Klaben. Your feedback is very important. I sincerely apologize for the experience you describe. There are no excuses for the unacceptable condition of your Jeep upon completion of the repairs here at Klaben. We failed! In situations like this, we have two responsibilities. First, we must address this situation with you to make things right. Thank you so much for allowing us the opportunity to do just that. Second, we must address this situation internally with our entire Team. Your experience and your comments have already served as content for our Team Meetings as well as individual one-on-one coaching and training sessions. Feedback like yours is vital to our goal of continuous improvement. I am very sorry that our failure caused you frustration, aggravation and dissatisfaction. That is not the way it should be. I hope that our follow up and actions demonstrate our genuine concern for you and for your satisfaction. I remain at your service and look forward to future opportunities to regain your confidence in Klaben. Tom Papish, Service Manager. 330.673.3139 ext 168.

September 03, 2017

"Recall "

- DRAYER586

Vehicle was repaired correctly and in a timely matter. Always get great results at Klaben. I would recommend this dealer to anyone with a Chrysler product.

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Recommend Dealer
Yes
Employees Worked With
Mike Thames
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 01, 2017

"engine light came on."

- ebclark1

My engine light came on and we called Klaben jeep and they told us to bring it right in and they would check it out and work on it the next day. To my surprise they called a few hours later and told us it was fixed and we could pick it up. I was impressed how fast they fixed it without an appointment. Special thanks to the service manager Tom Papish.. He's a good guy.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Tom Papish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 29, 2017

"Enjoyable"

- ANGSAL1

Service staff are professional and have always treated me as a friend , not as a customer. Dealing with Klaben has always been a pleasant experience. Thank you.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joe Hilliard
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