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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,699 Reviews
Call Service Center (330) 673-3139

1,699 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 12, 2023

I was able to get my tire fixed the same day I called. Matt is a pleasure to work with! More

by runnintracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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Helpful
June 12, 2023

The Klaben dealership is not only close and convenient but the staff there has always been accommodating to me while having my vehicle in for service. More

by wallacecastor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold, Amanda Davis
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June 11, 2023

Very pleased with the dealership, it was only a recall problem that needed taken care of. More

by markredline5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent experience at our service facility. The positive marks and comments are greatly appreciated. With a 4 out of 5 rating, there was still room for us to do a better job. Putting myself in your shoes, having to come back a second time to have the recall performed, due to us not having the necessary parts, I too would not have given a 5 out of 5 rating. That being said, your experience has already provided material for coaching and counseling with our team members. We will also work to identify the process breakdown as it pertains to your situation. I will end by thanking you again for your feedback, and I apologize for us putting you in the position of being less than completely satisfied. Just know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com.

Helpful
June 09, 2023

Amanda made sure everything was fixed on my car and kept me updated on its progress. More

by jenp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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Helpful
June 09, 2023

They repaired in a timely manner and did everything I asked them to do and did it with a smile More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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Helpful
June 08, 2023

Amanda did a great job handling my recall service appointment. I appreciate the way she handles appointments. More

by Amb17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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Helpful
June 08, 2023

My car was done in a timely matter and the Matt was efficient and called me when my car was done. More

by hannah.perchinske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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Helpful
June 07, 2023

Was in and out in a timely manner service advisor was very nice and professional More

by carllogsdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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Helpful
June 07, 2023

Amanda kept me updated throughout the process and even followed up afterwards to see if I had any questions. More

by BOSLEY1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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Helpful
June 07, 2023

Great service, professional and friendly attitude! I love coming here! I've never been disappointed. More

by bhollid2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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Helpful
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