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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,686 Reviews
Call Service Center (330) 673-3139

4,686 Reviews of Klaben Ford Lincoln - Service Center

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December 09, 2022

Had some tire trouble. Purchased 4 new tires in may. Took a trip to Florida in my f250, on our way back noticed shimmy while driving on the freeway. Called Michael Brandvol More

by firegav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
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December 08, 2022

Always great experience while dealing with them, done on time and never a problem with work that is done More

by ronaldguy1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 07, 2022

Exceptional customer service. Treat you like family and service department is efficient and does a great job More

by MARYG58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 07, 2022

Great customer service. Explained everything that needed done, very helpful and informative . Will definitely go back. More

by adinovi13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2022

Kim Wolfram always makes our service pleasant. . Our hats off to her and everyone else. More

by Ns
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2022

Excellent job. They picked up my car and provided a loaner. They were done in a very quick time and dropped off my car. More

by dbaumgardn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 05, 2022

It's always an amazing experience walking into Klaben. Whether it be for sales or service, they always go above and beyond! More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2022

Not happy how you handle brake caliper repair. replace washer on caliper. 13 .00 and charge 157.00 figure out what is wrong.. More

by BKETO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Based on your comments we let you down in providing the level of service you deserve and failed in ensuring you were completely satisfied. No excuses. I apologize for leaving you feeling overcharged and the services performed were without value or benefits. Might I have just a few more minutes of your time at your convenience to gain additional insight? My personal contact information is below. It is my responsibility to take this and use it to address internally through coaching and counselling with our team. It is important to us that we have the opportunity to restore your confidence in us and make right a situation we clearly created. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 -sbradford@klaben.com

Dec 06, 2022 -

BKETO1 responded

I have been a value customer for 38 yrs.. I can understand if it was brake lining bad caliper but it was a washer.And I saw where it was leaking at the bolt which threads into the caliper.just thought I was kind of steep price for just a washer and 13.00 for a washer.. that’s like a 10 min fix.. I know you charge labor fees but that is a little much I think..

Dec 06, 2022 -

Klaben Ford Lincoln responded

Your loyalty over the years is definitely respected and appreciated. We appreciate the business but more important to us are the relationships we have the opportunity to gain an maintain based on trust and confidence. We clearly left you in a position to question the value and benefits received during you recent visit. After reading your comments again and putting myself in your shoes it is evident we did not do well explaining the procedure used in repairing your brake concern. I was unable to reach you by phone, text, or email and look forward to the opportunity to speak with you at your convenience, gain additional insight, and resolve your concern. Thank you again for your honest and candid feedback. I look forward to speaking with you soon. I and the entire Klaben team remain at your service. Sean Bradford - (216)337-1005 - sbradford@klaben.com

Dec 12, 2022 -

Klaben Ford Lincoln responded

Thank for reaching out to my cell and allowing for a few more minutes of your time to be spent bringing clarity to the situation. It was an excellent experience for me as I reflected on your additional insight and clearly realized where we had let you down in thoroughly explaining what we were charging you for. This is one of the most important steps in our process when presenting estimates in making sure we are letting our guests know the value and the benefits of their investment. It was a great pleasure to meet you in person, have the opportunity to shake your hand, and personally thank you for your feedback and candid comments. We appreciate the opportunity you gave us to fully restore your confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

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December 01, 2022

Excellent service, reasonable price and great people that really care! I will continue to use Klaben Ford More

by JoeH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 01, 2022

i still like Mona but imssed my apointion? thank you for bring king too old man! More

by regisu80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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