Knauz BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Knauz BMW:
Just brought my car in this past Monday for Service. I made the appointment with no problem. I dropped my car off at 8:00am in morning to Matt in Service, not friendly or helpful. I told him what I wanted done said I needed a courtesy car and, he pointed me to Enterprise and sent me on my way(there were 5 courtesy cars sittin in the bay). I was not told when my car would be ready and I was not give a progress call. I called at 12:00 and Matt was at lunch so I called back at 1:45pm because I still had not heard from Matt. He was not available so I left a message. He called back at 2:15 pm and let me know that the work I asked for was completed and that I needed a new alternator belt and rear tires. I said I would like to pick up the car, he said it would be ready at 3:15 pm. I arrived at the dealership, Matt did not great me or even say hello when he saw me at the cashier. He did not explain the vehicle check and what that entailed and did not check me out. I had to ask a different SA to go over my work invoice! I must say that I am over all very disappointed with the service which I received. I would probrably get better service at Jiffy Lube. I highly recommend going elsewhere for sales and service of your BMW.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Knauz BMW:
Knauz is really nice looking dealership, but their sales that I've encountered think too highly of themselves. I was told that there's no negotiations on European Delivery(no discount of ED MSRP), and the discount I was offered on 530i was a lot less than other places. I ended up @ Patrick, and I love it only because of the awesome sales guy that I have there who gives both best price AND service

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Knauz BMW:
Came in here shopping for a convertable. They told me that no room to negotiate, even with summer winding down. He sort of went through the motions, but I felt that he was not concerned with making a sale. He also broke the cardinal rule of car sales: Not asking if I wanted coffee, water,etc before we sat down to discuss details of sale and $. Ended up in another dealership with a good price and that cup of coffee.

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