bought a new Tacoma TRD Sport truck afew weeks ago and am very pleased with the purchase. The new car sales person, Antonio Cottilo was very helpful and a pleasure to work with. He was able to come thru with my pricing plus extras and gave me a good deal on my 17 year old Tacoma as a trade in ( would work with him again for a purchase or recommend him to anyone buying a vehicle from Koons ). Am happy to say that I've stayed with the Tacoma for it's reliability, performance and great looks/designs. Here's to another happy 17 years!!

Don

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I called Brett about a new 2012 RAV4 on Tuesday, March 26, 2013. I had previously negotiated a deal on a similar vehicle with his sister store, Koons Tyson Toyota, a few days before. I had a signed purchase order with the Tyson store and a $1,000 deposit on the vehicle with a scheduled delivery on Monday 3/25 at noon. When I called to confirm that delivery, they had sold the car to someone else, despite my purchase order and deposit.

I told Brett about this bad experience with his sister store, and he said he was "shocked" that they had done that to me. He had a similar car, and we negotiated a deal on it. I gave him a $1,000 deposit to hold the car and sent him the necessary information and documentation (driver's license copy, etc.). I confirmed with him that he had my deposit, and that he had marked the car as sold and was holding it for me. I didn't want a repeat of what happened with the other store. He assured me that the car was mine, and we scheduled the delivery for Thursday afternoon (as I was told he was off on Wednesday).

I called Brett Thursday morning to confirm the afternoon delivery. He said, "I have bad news. I did the same thing to you as my other store did. I sold your car to someone else." UNBELIEVEABLE!!!!! My business partner and I have worked in the car business for a combined 40+ years, and we have NEVER seen this happen once, much less twice!!! This is clearly a common business practice at the Koons stores. When I complained to Brett, he could have cared less. He made a sale to someone, so he didn't care that he had acted unethically and unprofessionally.

I have logged a formal complaint with Toyota, and they are launching an internal investigation into the business practices at Koons. I have also filed complaints with the Better Business Bureau.

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We enjoyed working with our salesperson, Antonio. He was efficient, friendly and honest. He made the sometimes daunting task of buying a new car as painless as possible. We will refer friends and family to Antonio if they are interested in purchasing a new car. Thank you.

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My wife and I came in intending only to look at a new car, and ended up buying. Brandon was extremely knowledgeable about the product line and provided us with fantastic service. Everyone worked to put together a deal which made the purchase a no-brainer. I can't recommend the dealer, generally, or Brandon, in particular, highly enough. Great experience

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Jim Daras is a great person, very professional, honest and loyal. He is very authentic and direct. I recently came to this dealership. After some challenges with other sales reps, Brett introduces me to Jim (JD). He stayed long hours just to take care of issues I experienced with 3 other sales reps. It was a very cold day and he went outside quite a few times between two offices to take care of the paperwork. He did not even once complaint how cold it was outside. He said that he will stay here as long as it takes until he gets all paperwork done and finalized and get me the kind of car I wanted. He showed me several different cars and for test drives. Told me and demonstrated his honesty on how I can save money. I also thanked to Brett who introduced me to one his most qualified Koon’s representative. He definitely brought my confidence back. There are great chances that I will go back to JD when and if I and/or any of my family and friends need a new or used car. Just make sure when you go to this dealership, ask for JD. He will sure take care of your exact needs.

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I bought a Highlander from Chris Starr and Margo Schalestock. It was a very easy and straight forward transaction. I had looked at a couple of dealers closer to me, but when they couldn't easily find the vehicle I wanted as far as options and colors, they stopped calling me back. Chris found the vehicle for me at another dealer and got it for me quickly. Margo made the sales process quick and easy.

One note. The Finance Dept was not the greatest experience. They were a little pushy on the extended warranty and service plans(which I understand), but their prices were well above Toyota's retail prices. I understand they are trying to make money, but to try and sell above a companies posted retail prices didn't sit well with me.

But overall, I was very happy with the sales side of the transaction.

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Kalyn Shean was so patient with me as I had to 'think about it' and process. She is a delightful salesperson who doesn't high pressure the buyer - but genuinely wants what is best for the individual. I recommend her to anyone looking for a used car!

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Happy New Year to you. I would like to express my utmost thanks and gratitude to you and the rest of Koons for all your help with purchasing the 2011 Jeep Grand Cherokee. This car is exactly as you said it would be, and I am definitely happy that I own it. With the inclement weather we have been having in Buffalo, NY I have been able to test this car and it truly belongs in snow country. I must say that you were fair and patient with me throughout the entire negotiating process and the fact you continued to sit with me despite your illness was appreciated. I hope you feel better and I wish you luck with the new year.

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I just had a GREAT experience purchasing a used car at Koons Toyota in Annapolis. Jim (JD) Daras listened to my needs and patiently showed me different vehicles, including test drives for all. He was patient, professional, and not at all condescending or pushy. This was not particularly a fast process, as I was very much interested in 3 cars simultaneously. He graciously priced each of them and laid out the data on each while I deliberated. His manager was also patient and efficient, as was Paul in financing. Talk about friendly - when I was in the finance waiting room and mentioned to JD that I was a bit addle headed because I had not eaten, he quickly raided his personal stash and brought me sustenance, now that's friendly! Also, Dave, who cleans the vehicles was sure to check my old car one last time, and yes, he found a CD I had left in it. I am very happy with my "new" Toyota Camry which is beautiful and smooth running. I expect it to serve me well for quite some time. This was the best car buying experience I have ever had. Thanks to all the management and staff at Koons! You obviously work very hard at customer service - and it shows!

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Margot and the whole staff are great people to buy from. Very fair, reasonable, and fun. Would highly recommend them to anyone looking into buying a Toyota. Glad I drove all the way from Virginia to purchase my Rav4. Would do it again in a minute.

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