My Review Of Koons Annapolis Toyota Scion:
I called Brett about a new 2012 RAV4 on Tuesday, March 26, 2013. I had previously negotiated a deal on a similar vehicle with his sister store, Koons Tyson Toyota, a few days before. I had a signed purchase order with the Tyson store and a $1,000 deposit on the vehicle with a scheduled delivery on Monday 3/25 at noon. When I called to confirm that delivery, they had sold the car to someone else, despite my purchase order and deposit.
I told Brett about this bad experience with his sister store, and he said he was "shocked" that they had done that to me. He had a similar car, and we negotiated a deal on it. I gave him a $1,000 deposit to hold the car and sent him the necessary information and documentation (driver's license copy, etc.). I confirmed with him that he had my deposit, and that he had marked the car as sold and was holding it for me. I didn't want a repeat of what happened with the other store. He assured me that the car was mine, and we scheduled the delivery for Thursday afternoon (as I was told he was off on Wednesday).
I called Brett Thursday morning to confirm the afternoon delivery. He said, "I have bad news. I did the same thing to you as my other store did. I sold your car to someone else." UNBELIEVEABLE!!!!! My business partner and I have worked in the car business for a combined 40+ years, and we have NEVER seen this happen once, much less twice!!! This is clearly a common business practice at the Koons stores. When I complained to Brett, he could have cared less. He made a sale to someone, so he didn't care that he had acted unethically and unprofessionally.
I have logged a formal complaint with Toyota, and they are launching an internal investigation into the business practices at Koons. I have also filed complaints with the Better Business Bureau.
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