Herman Dubick at Koons Toyota of Annapolis did a great job for us: answered all our questions, took us on two (2) test drives the same evening just so I could check the full range of how smooth the Sienna was in town and on the highway, and kept my 11 year old daughter and 9 year old son laughing, The pre-owned Sienna, which we found online at autotrader,com, was the same in person as it was on the internet (caution to all car-buyers: at other used car lots the online vehicle doesn't always match the car at the lot). When we were done buying the minivan - which met my requirements and was within my price range - Herman handed over the keys and shook everyone's hands, except for my daughter who gave him a hug. Great job, Herman. Great job, Koons. We are pleased with our Sienna and hope it lasts a long time.