Koons Arlington knows how to provide quality service and to treat its customers well. This location clearly has a loyal following because of its customer service. The staff are all professional, courteous, and friendly. When people go in for car servicing, they are usually having a bad day. Today, I had the pleasure of working with Assistant Service Manager Mehedi. He and the other staff made my day a little bit better with their positive attitudes and helpful advice. Keep up the good work!
"Koon Went Above and Beyond Expectations"
We worked with Christian and Moogie to purchase a new RAV4 from the dealership. The process was incredibly smooth. Koons accommodated our request to communicate primarily over email right from the beginning, and they gave us the exact information we asked for (something I can't say about other dealerships). They were also flexible with our schedule and didn't pressure us to come into the dealership. Moogie also went above and beyond to make sure we were able to return our trade in vehicle's license plates to the MVA.
Great same day service to replace a burned out headlight. Service rep is Oscar Canales who is always nice to work with, explains the work being done, the cost, and work which will need to be done in the future. Always good to know what's coming up! Thanks, Oscar and Koons Arlington Toyota.