Reason for Visit: Sales
I recommend this dealer: No
My Review of Koons Arlington Toyota:
Sales lied and missed deadline after deadline that they set. The price changed, the terms changed, just a horrible experience.
Parts didn't order everything and the parts came in almost a week late.
Service was slow and when they knocked down the price it was the same as the quote. Only then they did knock down additionally.
This dealership overall just has some huge issues. Their sales people are liars and will do or say anything to get you to buy from them but don't know how to follow through. There is no leadership or management that I could find as when I asked for the General Manager nobody knew their name or where their office might be. Just horrible.
I eventually bought from Westminster Toyota who drove the almost two hour drive to pick me up so we could make the sale.
AVOID KOONS OF ARLINGTON AT ALL COSTS
Was this review helpful to you? Yes | No