Koons Automotive

I had Domita she make sure you leave the lot with a car this was amazing experience this was amazing experience More

Long story short they approved me for a loan I drove 5 hours to get signed papers and they ran after me two other times trying to leave to sign more paperwork they forgot. Took car home they called two we hours to get signed papers and they ran after me two other times trying to leave to sign more paperwork they forgot. Took car home they called two weeks later to my cell and JOB threatened if I didn’t call bank to do welcome pack they’d come get car so I called did welcome packet they called a week later again to my JOB-embarrassing- said they need more pay stubs the bank going to deny my loan so emailed them more stubs called last night at 8pm said I was denied loan and they’re coming to get car tried to call and work something out they are NOT empathetic at all and don’t care about their customers I will now be without a vehicle since I sold my other please don’t get caught in their yo-yo financing scam I filed complaint with ford motor company as well. More

Kenn Shavers sold me my car three years ago. It is still in excellent condition. I have not had any problems. He has been very proactive in my purchase throughout the entire three years. I still It is still in excellent condition. I have not had any problems. He has been very proactive in my purchase throughout the entire three years. I still recommend Kenn Shavers and KOONS AUTOMOTIVE of Woodbridge as a first class dealership. Get over to see Kenn Shavers right away if you are looking for a quality used vehicle along with First Class customer service. New! More ways to react to reviews. More

We loved our experience with Koons. We will never go anywhere else. Koons is the place to go. Thank you Kenn We will never go anywhere else. Koons is the place to go. Thank you Kenn More

Words can't express how happy I am with my purchase this weekend. You guys did an awesome job! Lyndon the General Manager was so professional and my salesman Kenn was the best and not super pushy! Thank you weekend. You guys did an awesome job! Lyndon the General Manager was so professional and my salesman Kenn was the best and not super pushy! Thank you guys so much! More

This is my 2nd purchase from this dealership, and I've recommended this dealership to my family and friends. Lyndon, who is the General Manager came over to ensure I was being taken care of and to see if recommended this dealership to my family and friends. Lyndon, who is the General Manager came over to ensure I was being taken care of and to see if I had any questions or concerns. I highly recommend this dealership! More

This place is trash! all they care about is there paycheck selling lemon cars and stuff to customers!attitudes are trash,and cars are trash linden and Kenn shavers is a ba all they care about is there paycheck selling lemon cars and stuff to customers!attitudes are trash,and cars are trash linden and Kenn shavers is a bad manager do not go here!!!beware!!now I’m dealing with courts on them!they walk right pass people and not speak!like I said there rude to customers and only care for there paycheck!!!so you might as well put ur foot down when you go in there!and go with a guy ladies!!!they will screw over the females if you walk in there yourself!!!BEawARe and forget Koons of Woodbridge!!They don’t even deserve one star More

I was called into this dealership on 4/1/23 saying that my application was approved (be mindful my credit score is close to 700) & to come down. I got to the dealership to get two vehicles (because I was d my application was approved (be mindful my credit score is close to 700) & to come down. I got to the dealership to get two vehicles (because I was doing 2 trade-ins) at 7:30pm I sign the buyers agreement for the GMC, and was told to come back on Monday (4/3) by the GM Lynden to sign the paperwork for the other vehicle (up until this point I was specifically saying, “don’t play games with me, I want to be in and out and the payments can’t go over the amount I discussed with him). Lynden was on the phone with the sales person stating, “have her take m the GMC home and I promise I’ll work it out for her on Monday and she can take the other vehicle home, she’ll just have to sign paperwork.” I called before heading to the dealership on Monday (didn’t speak to Lynden). He then called me back while I was on 95 saying give him another day & to come Tuesday. I explained my week was busy and I couldn’t come neither Tues or Wed, he asked to give me a call in 30 min (never received a call and I continued my way to the dealership). Got to the dealership, then he sent the salesman out to tell me he couldn’t get the payments down on the other vehicle that I was there to get (1st broken promise). However, he could roll over ALL my negative equity into the GMC, if I could put down $2000, and that he would have the salesman meet me with the paperwork in Fredericksburg so I wouldn’t have to come back (Lynden promised that with the $2000 down, nothing will change with the GMC). Well Tuesday I called at 1:45pm & stated that I would put down the $2000 and just trade in one vehicle (Lynden promised to call me back in an hour). Well on Wednesday April 5th (as of 4:30pm) I never receive a call from Lynden nor was he at work. Around 6:15pm on Wednesday, I get a call from the sales person stating that my income is not enough. When I mentioned that my income was the same Saturday as it is today, I was told, “we never did put in your income because with good credit most banks don’t ask to verify income.” Today (Thursday 4/6) I will be returning the GMC (after 4 days) and getting my trade-in back. My income was the exact same 4 days ago when I was promised it’ll work and to take the GMC. The GM is good at making promises directly to the customer, but when it comes back to bite him, he then leaves it up to the sales person to deliver the message. I am a realist & know that deals may not always happen the way we want it to (the deal not happening wasn’t my issue), the lack of communication & SEVERAL broken promises) was the issue. Lynden kept saying, “I’ll make it work,” which he never once was he able to do. A sale should NOT take 4 days (4/1 - 4/5). Lynden promised to work on my sale, but doesn’t get to work until 1pm (how as a GM) is that at all fair to the customer who’s waiting on you to fulfill your promise? This dealership has nice vehicles, but NEVER listen to anything they promise you, because their promises are based on assumption and not facts. If I was wasn’t given empty promised and communication was kept all the way through, I would rate this dealership a 4-5 star. I am all about customer service, and the best way is to always be upfront, honest, and use ACTUAL information and assumptions. Customers don’t get upset because deals don’t work, they get upset when there is no communication & every promise that was given was all broken. If the deal falls through, but yet communication was happening the WHOLE time and the GM/Dealership NEVER promised anything, then I would be more likely to recommend others & come back in the future if situations changed. More

They sold me a flood damage vehicle after after declaring the vehicle was not flood damaged when I inquired about whether or not the vehicle had ever been in a flood. Complaint filed with fraud investigation the vehicle was not flood damaged when I inquired about whether or not the vehicle had ever been in a flood. Complaint filed with fraud investigation unit at state Attorney General’s office and lawsuit pending. More

I bought a car from these guys! Thought they did a good job , said it wasn’t a dent in the car but when the car arrived it was a dent! Now they don’t want to answer me!! Please be Thought they did a good job , said it wasn’t a dent in the car but when the car arrived it was a dent! Now they don’t want to answer me!! Please be careful!! More