Koons Falls Church Ford

I always have a good experience Koons Ford Fall Church the service reps are excellent and professional they make sure to take care of all my needs and if they see anything problems they will let me know the service reps are excellent and professional they make sure to take care of all my needs and if they see anything problems they will let me know. I'm always satisfied when I leave there. More

Jose was great to work with. He was very considerate and helpful. He stayed involved until we left the dealership and assisted us the next day to make sure the paperwork was comp He was very considerate and helpful. He stayed involved until we left the dealership and assisted us the next day to make sure the paperwork was completed. More

Absolutely excellent and thorough mechanics. And the check-in person Burt was extremely helpful and I saw him go the extra miles for all customers! Gold 10 STAR standard from start to finish! Th And the check-in person Burt was extremely helpful and I saw him go the extra miles for all customers! Gold 10 STAR standard from start to finish! Thanks again Burt for all your help! More

I bought this car somewhere in Washington State (near Seattle) in 1996 and have loved it. I have had it serviced in a Ford service center over the years. Koons has been very helpful. Art has been a good Seattle) in 1996 and have loved it. I have had it serviced in a Ford service center over the years. Koons has been very helpful. Art has been a good person to work with and I would trust my car with him and Koons. More

Best customer service, Ben sales person and Ram manager went above and beyond, as always Koons has great sales and service personnel and competitive pricing. I highly recommend this dealership. went above and beyond, as always Koons has great sales and service personnel and competitive pricing. I highly recommend this dealership. More

I regret to say that my experience with the service department at this Ford dealership has been extremely disappointing. Despite purchasing a brand new 2024 Ford Mustang, my vehicle has encountered num department at this Ford dealership has been extremely disappointing. Despite purchasing a brand new 2024 Ford Mustang, my vehicle has encountered numerous issues within the first month of ownership. On multiple occasions, I scheduled appointments only to arrive and be informed that they were not prepared to address my concerns that day. The level of unprofessionalism, lack of training, and disorganization exhibited by the staff is unacceptable. It's disheartening to see such negligence in a service department. In addition, it's worth noting that the only way to make any progress or get anything done seems to be by communicating directly with the leadership team. This reliance on circumventing the standard service channels speaks volumes about the inefficiency and ineffectiveness of the regular service staff. It's disappointing that such a basic level of customer service is not upheld in a dealership of this caliber. More

DO NOT TRUST THEM! !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie s !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie said Friday evening he would work out some numbers and call me back that evening. I called in the morning and someone else (Chris) picked up where he left off and said Eddie would call when he was out of the meeting. I called two hours later and Eddie and Chris worked out the final details and we agreed on a number. Eddie said he would call back in about 30 minutes with the details after the paper work was done so I could set up a wire transfer. I was elated. I continued to delay and disrupt my plans for the day and called 2 hours later. I got the run around and they said he would call when the opened on Sunday. I called Sunday and hear Eddie said "Sorry, the car sold". They flat out lied to me, and in the mean time kept me from going out of town to see another car I'd set up and test drive for. You know they effort that goes into picking car you are willing to spend 26K on- they are just xxxxty xxxxxxxx. I don't know why I trusted them. More

A good and great service, fix my truck really fast. They call every step my car was going though They call every step my car was going though More

Very bad experience. As a customer for over 12 years, I expected better. The advisor was rude and condescending. I am selling my car and buying a different brand to avoid As a customer for over 12 years, I expected better. The advisor was rude and condescending. I am selling my car and buying a different brand to avoid coming back to the dealership More

Sales team was. ok. Financing and deal closing was made difficult because we had our own financing. No hard sell for add -ons, except hard sell warranty coverage. Do ok. Financing and deal closing was made difficult because we had our own financing. No hard sell for add -ons, except hard sell warranty coverage. Doc fee was high More