A month ago, I've purchased a new Nissan from Koons Nissan in Falls Church. Initially, I was in touch with a sales Manager, Dan. He was very responsive and great to deal with. However, my sales rep, Bahou, it's a whole different story. When I asked about missing items that were listed as included with the car, he informed me that if the items are not in the car, do not come with the car. Factory sticker clearly states (and I was going to pay for these items!)that the items (trunk floor mat, interior accessory, etc.) are included, he didn't listen and said didn't care. Surprisingly, when I was just about to sign the contract, he stated that all the items are in the car and nothing is missing. But, when I get home later that day, there is a mat missing. I've called him several times but only reached his voice mail box. After few communications, I was forced to take a leave from work, ride a subway (I had to pay, BTW), to pick the mat up from a station close to the Koons Nissan. I take public transportation to and from work and home daily and my house is 35 miles away from the dealership, so driving to the dealer to just pick up a mat is not an option. On top of all this, he insisted me to mark &amp;quot;excellent&amp;quot; in Manufacture's customer survey when I receive it from Nissan. I was just shocked!
Overall, stay away from this sales rep. Dan is a very professional and great to deal with. Call him if you have to deal with this dealership. Price was very competitive and nothing wrong with the car, just the sales rep.
I was contacted by a Customer Relations Rep at the dealership. He quickly took care of my requests. I have to admit that I was quite surprised to see how quickly he acted to correct the idetified problems. It seems that the dealership has a really good management team/staff, however sales reps/floor personnels are not up to per with the management standards. Afterall, all the problems have been corrected.
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