Reason for Visit: Service
I recommend this dealer: No
My Review of Koons Ford Falls Church:
Received a quote for $800.00 quote for service that was covered by warranty.
When I said isn't that cover by warranty they said they had to call me back.
They called back and said , "Oh yea that's under warranty, sorry.
When I got my invoice they were stupid enough to show what they charged Ford for the warranty repair.
It was $300.00.
Why does it cost $500.00 more if I have to pay for it.
Was it really a mistake when they forgot what the warranty was on the products they sell or were they hoping I didn't know better?
I guess only they know the anwser to that.
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