Dealership policy works against the Owner Advantage Reward program when I wanted to use it. No explanation given for giving me a multi-point service when I didn't request it. Only allowing me to use 15 percent of my Owner Advantage Reward thus I was forced to pay a lot more than I budgeted for.

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KOONS FORD IS THE WAY TO GO!!!!! My old explorer broke down last weekend and I was in desperate need to buy a new car ASAP. I was able to speak with the General Manager and Partner, Alex Perdikis, over the phone. I told him what I was looking for and within an hour he had emailed me several incredible options. I went to Silver Spring to check out a few of the cars. Alex introduced me to Allen Weber, a salesman who was fantastic and truly knows his stuff! Allen spent a great amount of time with me that day as I searched for a new car. Both Allen and Alex were extremely informative, passionate, and happy to help me pick out a car that was perfect for me! I ended up buying a used 2013 Hyundai Sonata at an incredible rate! Financing the car was a breeze with Rob Flowers. I am 100% confident that I got the best rates possible! Alex, Allen, and the entire family working at Koons were amazing through this whole process of buying a new car! I will recommend to all of my family and friends to buy their next car at Koons of Silver Spring!

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I have just purchased a 2013 Lincoln MKZ from Koons Ford and Lincoln of Silver Spring, MD. My experience at Koons Ford and Lincoln of Silver Spring was exceptional. Ms. Sabrina Hicks, my sales consultant, delivered excellent customer service; she made me feel welcomed and very much at ease. She was very professional and attended all my questions. Ms. Hicks made sure I was comfortable with the answers. She made sure I was familiar with the attributes of the car and explained them in detail. I felt very much empowered and at ease in driving my new MKZ off the lot and back into Washington, DC. I truly enjoyed my experience and as you can tell, I thought it was excellent.

I am more than happy to try to persuade my friends to "check out" this dealership and ask for Ms. Sabrina Hicks. She is an asset to your company.

Sincerely,

Gloria S. Wyche-Moore, Ph.D.

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I was surprised at the world class service experience we received at this dealership. Everyone treated us like royalty. The sales manager, Jarryd, offered us a great price on the car without any haggling at all. Then the salesperson's, Denard, level of knowledgeable about the vehicle was remarkable (this is a Ford dealership and we purchased a used Toyota from them). Lastly, the finance manager offered us all of the auxiliary services and wrapped up our transaction in approximately 15 minutes. Let's talk about professionalism and friendliness, this team delivers these attributes superbly. They work well together and it showed as all of the customers in the showroom appeared comfortable and delighted as they conducted their business. And I thought the slogan was just a slogan ..."We're Gonna Wow Ya"! We were completely wowed - thank you Koon's of Silver Spring. Eric and Sharon - Largo, Maryland

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I just recently bought a new Lincoln Navigator L from Koons Silver Spring Ford. My Salesperson was Alex Reyes and he did a wonderful job showing me all the options between an Expedition (New and Used) and the Navigator. In addition, due to their Used Car inventory, I was able to drive a Yukon XL to make a comparison. They did not pressure me to go one direction, but helped guide my decision. In the end, I decided on the Navigator, but the Color and Interior that I wanted was not on site. They quickly were able to identify a car in New York and have it shipped down the next day! Although, I picked it up from the dealership, they did pro-actively offer to have it delivered to my house... Was really blown away they were willing to do this, since I lived 30 miles from the dealership.

In addition, to showing me the right car, they introduced the Lincoln Service Manager to explain all the details of the Warranty and how to maintain the value in the car. This really helped me feel comfortable in the post-purchase experience. Overall, this was probably the best car buying experience that I have had and I am loving my Navigator L!

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I own a 2013 Mustang Boss 302, and I came here to get my TracKey software installed on my car's computer (PCM flash). My initial appointment (made on the phone) was with Harvey, who was very friendly and got all my information into the system. Ultimately though, David Ledgere was the guy who installed the software. David was very down-to-earth, and I could tell that he was focused on doing a great job and making sure I was satisfied.

Do to the unusual nature of this modification as well as Ford Racing Performance Parts making it very frustrating for the dealers to do this modification, it took two service appointments a week apart to correctly perform the install. David was committed to making things right as soon as I could fit the final appointment into my schedule, and he did not charge me for the additional labor. That was a class move.

By the way, the trackey is awesome. Thanks again David!

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Denard Carey was very helpful and very knowledgeable and has a great personality!! Jarryd & Hassan worked very hard for me and took as much time as we needed to make us feel very comfortable. Great Job guys.I will be back.

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Had a great experience at Koons Ford Silver Spring. From the time I walked in to the time I walked out they listened to my needs and wants and gave me options that would fit my financial situation as well. A great experience overall. I would recommend them to anyone and in fact I already have!!!

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Was absolutely lied to. The people I dealt with were the stereotypical slimy car salesman. Promised a price, drove 2 hours to purchase, then was mistreated and completely wasted my time. Here are the top 6 things that happened that are truly unbelievable.

1) When I said I'm here to purchase the car at the price we agreed to over the phone. They then said, "Well, what words did I actually say on the phone. Did I say "we WOULD sell you the car at that price, or I COULD sell you the car at that price?" Are you kidding me?

2) I was told "I would hate to sell such a pretty car at that price". Well then DON'T tell me you would on the phone and make me drive out there.

3) Then they said they just couldn't let the car go at that price so my wife and I said ok and walked out. Then, of course, three different sales people come running out wanting to "make a deal". Then noticing we were angry for wasting our time...they offered us a gas credit. Are you serious?

4) I was told over the phone that they ALWAYS beat Carmax trade in values on car. So I had my car appraised at Carmax first for $7500. I then took the same car to this dealership where I was told this guy always beats Carmax. This dealer offered me $5000. Really? You NEVER get beaten by Carmax? They just killed you by $2500.

5) Then the best part...as we are walking out of the dealer we saw 4 car salesmen on the phone saying "wait wait...I'm talking to the guy". First of all....who the xxxx is "the guy" and how can 4 of you be talking to "the guy" at the same time. Purely ridiculous and comical.

6) Then remember that sweet offer they gave me for trading in my car...miraculously when my wife and I were walking out, they upped their offer to $8000. Seriously...in a matter of 4 minutes you are going to offer me THREE THOUSAND more dollars? And the best part...they never even looked at my car. I saw it sitting in the same spot the whole time.

This place is full of absolute crooks. This is the exact reason why people shop at Carmax for an honest car buying experience. DO NOT BUY FROM THIS DEALER. My wife and I gladly spent more money purchasing our car at Carmax. Koons of Silver Spring is THE WORST PLACE EVER. DO NOT GO THERE!!!!!!!!

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The ABSOLUTE WORST customer service and quality work in my 31 years as a Ford owner. Based on positive reviews on this website, I took my Explorer in to have numerous standard and/or minor maintenance issues addressed in May 2012. In July, I went in because the driver's side window was stuck in the down position--unrelated to my May visit, of course.

In the dismal July visit, they replaced my power window assembly for nearly $600. Upon picking up my car, I discovered the door panel's trim had been broken and window/door lock switches' plastic cover/housing was grossly crooked. [BTW, the stuck window repair required door panel removal and cover/housing.] Chris Austin (service manager on duty at 5:00 PM) queried the tech (within my view but not within my hearing distance) and the tech reportedly told Mr. Austin the trim was already broken when I had brought in the car. Mr. Austin said the tech was among his most experienced and that techs are not penalized if they come clean on damages they cause--the dealership just eats the cost. [However, too many oops breakages by a single tech surely raise Koons corporate eyebrows.] Whatever the policy was and the tech claimed, I knew with 100% certainty the trim was intact when I took in the car. Moreover, that "pre-existing" damage was never documented in the service paperwork; the tech reportedly had never mentioned it to the service adviser; and of course nobody had called to tell me there was supposed "pre-existing" damage to the immediate area they worked on and/or to ask if I wanted it repaired. Additionally, I had been overcharged/double charged to the tune of approx $50. Chris Austin was an arrogant, unprofessional manager on duty who treated me with the utmost disrespect. He refused to accept responsibility for the damage, told me he would not get replacement trim or a door panel, said he'd glue the trim back on, and grossly misspelled his boss' name ("Ruppert" instead of Ruprecht) when I requested his supervisor's name. The supervisor/Fixed Operations Director (Todd Ruprecht) was courteous and more professional. However, he gave me the run-around in several e-mails over a two week period. Knowing I wanted my trim replaced rather than glued, he would not specify how they would repair my car and he repeatedly ignored my requests for contact information for Koons' senior-most official and Ford's regional honcho. Finally, I took the car in to have the damage repaired and waited for my car. Pursuant to my questioning, Mr. Ruprecht candidly agreed that his tech broke my door trim, had done a shoddy install job on the switch housing/cover, and had clearly been untruthful for unknown reasons about the supposed pre-existing damage. I appreciated such candor after so many denials by others. Russell Pentz (shop manager) took my car into shop, applied "epoxy" (i.e., glue) to the broken door trim on (which was not my desired solution, but the only one Koons Ford offered me despite my insistence) and replaced crooked switch housing/cover (whose plastic tabs had been broken off by the same tech who broke the trim). To his credit, Russel Pentz was apologetic and very professional. Mr Ruprecht reimbursed me the approx $50 I had been over-charged/double charged and off I went. During that corrective visit, Mr. Chris Austin walked right by me multiple times and never apologized or even acknowledged my presence--although he clearly knew who I was and why I was there. Mr. Ruprecht was an adept and politically correct politician who knew from the beginning they would merely glue my trim, never gave me the contact info I requested (only providing me Alex Perdikis' info), and never righted the matter. In my view, only Russell Pentz seemed genuinely concerned over the series of errors and my resultant angst and time wasted.

On my May 2012 first ever visit to this dealership I had multiple minor items addressed (including radiator hose replacement) totaling $3300, I THOUGHT at the time I was satisfied with the work. However, the first time I drove the car after getting it back home, it leaked coolant. The service adviser told me to take the car in right away. Add to the previous $3300 just over $500 more for a new intake manifold which they easily convinced me was unrelated to the previous $3300 of work performed. Considering the gross dishonesty displayed in the July 2012 incident, I wonder if they didn't crack my intake manifold in and subsequently charge me to fix what they had broken.

All involved at Koons surely knew they had permanently lost a customer. Sadly, despite my decades of brand loyalty, I will probably never again buy another Ford. Koons knows very well who I am. If they make good-faith amends, I will update this posting and others on the web. However, I'd bet they really don't care that they lost a customer because they have my $4,000+ in their pocket and a large DC-metro area customer base on which to pull-off similar shenanigans.

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